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New Market Area, Kolkata | 1.4 km drive to US Embassy Kolkata
103 Ratings, 49 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property stands out for its prime location, making it easy to explore nearby attractions, including the US embassy. Guests have praised the cleanliness and spaciousness of the rooms, along with the friendly and helpful staff. The ambiance is considered inviting, and many have enjoyed the delicious food, especially the chai. However, there were some concerns about poor room service and occasional cleanliness issues, along with mixed feelings about staff management. Overall, it offers good value for budget travelers.
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Comfortable stay
The stay was very nice and cozy. It’s affordable and worth the value. Apart from this the service was also prompt
Room: Deluxe Room
FabHotel Kzar Select - Nr. US Consulate has replied on Fri Sep 12 18:09:46 IST 2025
Thank you for your kind feedback. We’re delighted to know you had a nice and cozy stay, found it affordable and value for money, and appreciated our prompt service. We look forward to hosting you again soon.
very worst hotel
Very worst hotel i have never seen before staff also not available breakfast is also not good and very bad taste
Room: Deluxe Room
FabHotel Kzar Select - Nr. US Consulate has replied on Wed Aug 27 16:02:19 IST 2025
Dear Guest, We’re sorry your experience wasn’t as expected. Your feedback is noted and we’ll work on improving our services for a better stay next time.
Value for mone
Nice hotel, good ambience value for money,hygienic ,well maintained easy to locate and convenient to reach us consulate 10 mins by walk.
Room: Deluxe Room
FabHotel Kzar Select - Nr. US Consulate has replied on Wed Aug 27 15:59:09 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
Average Stay
Ok
Room: Deluxe Room
FabHotel Kzar Select - Nr. US Consulate
Thank you for your valuable rating! If you have any feedback or suggestions, please write to us so that the service can be improved. We would love to hear from you!
Poor Stay
The staff was polite, but the area and the room was extremely dirty. i had to switch hotels in the middle of the stay. the bedsheets had stains, the room smelled of sweat ( the throw pillow was stinking and so were the curtains).. worst of all, there were cockroaches everywhere - on the table, cupboards, etc. The bathroom did not have basic necessities like toilet paper. The only good thing was that it was close to the US consulate and took me 10 mins to reach for my visa appointment. The staff was polite, but the area and the room was extremely dirty. i had to switch hotels in the middle of the stay. the bedsheets had stains, the room smelled of sweat ( the throw pillow was stinking and so were the curtains).. worst of all, there were cockroaches everywhere - on the table, cupboards, etc. The bathroom did not have basic necessities like toilet paper. The only good thing was that it was close to the US consulate and took me 10 mins to reach my visa appointment.
Room: Deluxe Room
FabHotel Kzar Select - Nr. US Consulate has replied on Tue Aug 12 15:09:23 IST 2025
We sincerely apologize for the poor experience you faced during your stay, including cleanliness issues, pest problems, and lack of basic bathroom amenities. Your feedback about the stained bedsheets, unpleasant odors, and the need to switch hotels has been shared with the hotel management for immediate action. We appreciate your kind words about our staff and are glad the location was convenient for your appointment. Guest comfort and hygiene are our top priorities, and we regret falling short in your case. Thank you for bringing these concerns to our attention. We hope to have the opportunity to provide you with a much-improved experience in the future.
Terrible Stay
Worst location. Very bad experience. Couldn't check in due to excessive water logging in the approach road. I want refund but the hotel haven't refund me yet
Room: Deluxe Room
FabHotel Kzar Select - Nr. US Consulate has replied on Tue Aug 12 13:17:34 IST 2025
We sincerely apologize for the inconvenience caused by the waterlogging at the hotel’s approach road, which affected your ability to check-in. We understand how frustrating this must have been. We appreciate your patience and regret the experience did not meet your expectations.
Terrible Stay
Housekeeping and cleanness was good but food was very bad not cooked well no salt etc. give some better options for complementary foods.
Room: Deluxe Room
FabHotel Kzar Select - Nr. US Consulate has replied on Fri Aug 01 18:05:28 IST 2025
Thank you for appreciating our housekeeping and cleanliness. We regret to hear that the food did not meet your expectations. Your feedback regarding the food quality and seasoning has been shared with the concerned team to ensure immediate improvement. We’re also reviewing our complimentary menu to provide better options going forward.
ok ok , not great
Location was not great, Room was okay but floor was dirty. My parents didn’t have great expectations, they are easy going , so they didn’t complain. I didn’t like the hotel
Room: Deluxe Room
FabHotel Kzar Select - Nr. US Consulate has replied on Wed Aug 27 16:02:29 IST 2025
Dear Guest, We’re sorry your experience wasn’t as expected. Your feedback is noted and we’ll work on improving our services for a better stay next time.
Excellent Stay
Location wise this hotel is perfect. Finding transportation is super convenient. The service was also very good.
Room: Deluxe Room
FabHotel Kzar Select - Nr. US Consulate has replied on Wed Aug 27 15:59:15 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
Room Facility, Service, Quality, Amenties, Communication
Room are neat and clean. Got good support from the reception . They need to improve their communication with customer for their needs.
Room: Deluxe Room
avarge stay not so good experience
Stay was good but service is so bad not any kind of food or tea service even towel is not given .....
Room: Deluxe Room
Extremely disappointing experience — avoid at all costs!
I booked this hotel assuming it was a FabHotels property, but that illusion shattered the moment I checked in. First, I made the booking through MMT, which clearly mentioned a complimentary 2-hour early check-in. But when I arrived, the hotel staff flatly refused unless I paid ₹600 extra. They had the audacity to tell me to get the refund from MMT if I had any issue. Zero coordination, and worse — zero courtesy. Then came the food nightmare. I played it safe and ordered plain Maggi, hoping it would at least be hygienic after reading several negative reviews online. But to my horror, the bowl had a strand of human hair in it. Absolutely disgusting and unacceptable. To make matters worse, the AC stopped working at night. Despite calling multiple times, the night staff was unresponsive and careless. When he finally showed up, he fiddled with the settings and disappeared without ensuring it worked. Unsurprisingly, it stopped again shortly after. This place fails on all fronts — cleanliness, professionalism, hospitality, and basic amenities. Save yourself the regret and stay elsewhere.
Room: Deluxe Room
Excellent Stay
I usually do not rate properties a perfect 5 star but this property is an exception. The price, location, rooms, ambience, staff, process everything was top notch.
Room: Deluxe Room
FabHotel Kzar Select - Nr. US Consulate has replied on Wed Aug 27 15:59:48 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
smells bad at the reception itself
hotel smells bad at the reception itself..rooms are neat and clean..overall ok hotel to stay they have car parking issue as well
Room: Deluxe Room
FabHotel Kzar Select - Nr. US Consulate has replied on Fri Jun 20 12:43:44 IST 2025
Thank you for sharing your feedback. While we're glad to know you found the rooms neat and clean, we sincerely apologize for the inconvenience caused by the smell at the reception and the car parking issue. Your comments have been noted and shared with the concerned team for immediate improvement. We truly value your input and hope to offer you a better experience on your next visit.
Excellent Stay
Talking about the experience - it was superb. Everything was well taken care of. Room was spacious, staff was well trained.
Room: Deluxe Room
FabHotel Kzar Select - Nr. US Consulate has replied on Wed Aug 27 16:00:00 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
Excellent Stay
Brilliant property with a good location and well trained staff. The food was also good. Overall, a very good experience.
Room: Deluxe Room
FabHotel Kzar Select - Nr. US Consulate has replied on Wed Aug 27 16:00:04 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
Average Stay
The room was neat & clean. But it was so compactly packed. Also the room was not provided with any towels & some inclusive etc. as it was mentioned as three star hotel.
Room: Deluxe Room
FabHotel Kzar Select - Nr. US Consulate has replied on Thu May 22 13:01:11 IST 2025
Thank you for your feedback. We're glad to know you found the room clean. However, we regret the inconvenience caused due to the compact space and missing amenities. Your comments have been shared with the concerned team to ensure improvements. We hope to provide you with a better experience on your next visit.
Excellent Stay
Excellent service
Room: Deluxe Room
FabHotel Kzar Select - Nr. US Consulate has replied on Tue May 13 11:40:21 IST 2025
Thank you for your kind words! We’re delighted to know you had an excellent experience with us at FabHotels. Guest satisfaction is our top priority, and your positive feedback motivates us to keep delivering exceptional service. We look forward to hosting you again soon. Safe travels!
Excellent Stay
I have got all the positive things to say about this property. The food, room, location, service, everything was top notch. Gem of a property
Room: Deluxe Room
FabHotel Kzar Select - Nr. US Consulate has replied on Wed Aug 27 16:00:08 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
Excellent Stay
I have got all the positive things to say about this property. The food, room, location, service, everything was top notch. Gem of a property
Room: Deluxe Room
FabHotel Kzar Select - Nr. US Consulate has replied on Wed Aug 27 16:00:12 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
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