The reviews highlight several issues with the property. Guests reported uncomfortable beds and poor mattress quality, along with mosquito problems in the rooms. Housekeeping is often slow and unsatisfactory, and room service has received negative feedback. Reception staff were described as rude and unhelpful, with issues related to wrong room assignments reported. While the location is noted as good, finding the property can be tricky due to unclear signage. Overall, dissatisfaction with the experience is prevalent.