Hotel The Imperio Jasola by FMJ Homestead

Hotel The Imperio Jasola by FMJ Homestead has replied on Mon Oct 13 16:15:20 IST 2025

MR. Sasanka Bhuyan , Thank you so much for your kind words! We're thrilled to hear you had a good stay with us. It was a pleasure to have you as our guest, and we hope to welcome you back again soon. Safe travels!!!

Hotel The Imperio Jasola by FMJ Homestead has replied on Sat Oct 11 19:01:38 IST 2025

"Thank you so much for your kind words! We're delighted to hear you had a good trip and enjoyed your stay with us. It was our pleasure to host you, and we're glad our hospitality made a positive impression. We look forward to welcoming you back again soon!"

Hotel The Imperio Jasola by FMJ Homestead has replied on Mon Oct 13 16:24:48 IST 2025

Dear Guest Mr. Alok Kumar Singh , Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations. Cleanliness and guest comfort are top priorities for us, and we regret that your room fell short in these areas. We take reports like yours very seriously and will immediately investigate the issues you mentioned, including pest control and maintenance. Regarding the breakfast and amenities, we understand your disappointment and will review our offerings to ensure they better meet guest expectations in the future. Your feedback is valuable and helps us improve. We sincerely apologize for the inconvenience and hope you might consider giving us another chance to provide you with a better stay. warm regards, Hotel team .

Hotel The Imperio Jasola by FMJ Homestead

Please accept our sincerest apologies for the truly unacceptable experience you had during your stay. We are deeply concerned by the issues you raised, as they fall far short of the standards we aim to uphold. We are extremely sorry that the TV was not working and, more importantly, that you encountered insects in the room and on the bed. This is a serious failure in our housekeeping and pest control protocols, and we are investigating this matter with our management and maintenance teams immediately to ensure thorough fumigation and inspection of the rooms. We also apologize for the lack of basic amenities, specifically the tissue paper in the toilet. This oversight is completely unacceptable. We understand why you had a bad experience, and we would like to contact you directly to offer a meaningful resolution for this stay. Please reach out to our General Manager at your earliest convenience so we can address this personally.

Hotel The Imperio Jasola by FMJ Homestead has replied on Wed Oct 08 21:46:03 IST 2025

Thank you for sharing your positive feedback! We are delighted to hear you enjoyed the environment of the hotel and, especially, that you found our staff's behavior to be very good. We take great pride in creating a welcoming atmosphere and hiring a team that is dedicated to excellent service. We appreciate your business and hope to welcome you back again soon!

Hotel The Imperio Jasola by FMJ Homestead has replied on Wed Oct 08 21:06:44 IST 2025

Thank you for providing such clear and honest feedback about your stay. We truly appreciate you taking the time to share your experience. We sincerely apologize that the age of the hotel and the condition of the fixtures, specifically the rusty and old taps and accessories, impacted your stay. We understand that this lack of maintenance can detract from the overall comfort and experience. Your observation is extremely valuable to us: We're glad to hear you found it acceptable for a short stay. We recognize that the condition makes it unsuitable for longer stays. This highlights a key area we need to address. We are actively planning upgrades and renovations to modernize our rooms and replace these aging fixtures to ensure a better experience for all our guests, regardless of the length of their visit. We hope that despite this issue, the staff behavior and environment were still positive, as you previously mentioned. If you choose to stay with us again in the future, please contact us directly, and we will do our best to ensure you are placed in one of our more recently maintained rooms.

Hotel The Imperio Jasola by FMJ Homestead

Thank you so much for your wonderful review! We are thrilled to hear that our location near Apollo Hospital was convenient for you and that you found the connectivity to be good. Providing easy access to key areas is something we strive for. Even more importantly, we are delighted that our staff's politeness and helpfulness made a positive difference in your stay. We will certainly pass along your kind words to the team—it's feedback like yours that truly motivates us. We appreciate your patronage and look forward to welcoming you back soon!

Hotel The Imperio Jasola by FMJ Homestead has replied on Wed Oct 08 21:09:15 IST 2025

Thank you so much for your truly excellent review! We are absolutely delighted to hear you had a great experience and that our team made such a positive impression. We are especially grateful for you recognizing Sonu Bhai and Sunder by name. It is wonderful to know their kindness and helpfulness stood out to you. They are indeed shining examples of dedication to the service industry, and we will certainly ensure your generous praise is shared with them both. Thank you again for your patronage and your blessing. We look forward to welcoming you back to the hotel very soon!

Hotel The Imperio Jasola by FMJ Homestead

Thank you so much for taking the time to share your experience! We're thrilled to hear that your solo business trip to Delhi included an excellent stay at HOTEL Imperio Jasola NEW DELHI . We are especially happy that you enjoyed the food and found your room to be cozy and comfortable. Creating a welcoming and comfortable environment for our business travelers is our top priority. We look forward to having you stay with us again the next time your travels bring you to Delhi!

Hotel The Imperio Jasola by FMJ Homestead has replied on Wed Oct 08 21:49:43 IST 2025

Thank you for sharing your feedback and for letting us know you had a good stay. We appreciate your helpful suggestions regarding the areas where we can improve. Please accept our sincere apologies for the condition of the bathroom faucets; we are taking immediate steps to have our maintenance and housekeeping teams address the cleanliness and functionality of those fixtures right away. We also take your comment about increasing our amenities seriously, and we will review how we can enhance the provisions in our rooms. Your comfort is our top priority, and we look forward to providing you with an even better experience on your next visit!

Hotel The Imperio Jasola by FMJ Homestead has replied on Wed Oct 08 21:53:06 IST 2025

Thank you so much for your excellent feedback! We are thrilled to hear you had an excellent stay and found our staff to be very cooperative. Providing friendly and helpful service is what we strive for every day. We truly appreciate your support and look forward to welcoming you back very soon!

Hotel The Imperio Jasola by FMJ Homestead has replied on Wed Oct 08 21:53:53 IST 2025

Thank you for sharing your feedback! We're delighted to hear that you had a pleasant experience overall. We look forward to welcoming you back soon!

Hotel The Imperio Jasola by FMJ Homestead has replied on Thu Oct 09 12:48:03 IST 2025

"Thank you so much for your kind words! We're delighted to hear that you and your colleagues had an excellent stay in Kasol. It's great to know you found the room pleasant and our services smooth. We truly appreciate your feedback and look forward to welcoming you again soon!"

Hotel The Imperio Jasola by FMJ Homestead has replied on Wed Oct 08 21:54:43 IST 2025

Thank you for your wonderful feedback! We are thrilled to hear that you found the service at the hotel to be both prompt and good. Our team works hard to ensure an efficient and pleasant experience for all our guests, and it's rewarding to know we succeeded during your stay. We appreciate your business and hope to welcome you back very soon!

Hotel The Imperio Jasola by FMJ Homestead has replied on Wed Oct 08 21:55:57 IST 2025

Thank you so much for your excellent feedback! We are delighted to hear that you found our hotel to be in the best location and that our efforts to ensure reliable electricity throughout the night met your needs. We know how important an uninterrupted stay is! We are equally pleased that you appreciated the good behavior of our staff. We pride ourselves on having a team that is both helpful and polite. We truly appreciate your review and look forward to welcoming you back again soon!

Hotel The Imperio Jasola by FMJ Homestead has replied on Sat Oct 11 19:09:35 IST 2025

Dear Guest , Mr. Harish S Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Your comments regarding room cleanliness, hot water availability, and pest issues are very concerning and not reflective of the standards we aim to maintain. We are currently reviewing these issues with our housekeeping and maintenance teams to ensure they are addressed immediately. Regarding the toiletries and restaurant service, we understand how these amenities impact your comfort, and we are working on improvements to enhance the overall guest experience. We're glad to hear that you found our staff polite and that you enjoyed the complimentary breakfast. Guest satisfaction is our top priority, and your feedback helps us improve. We truly hope you'll consider giving us another chance in the future. Please feel free to contact us directly for your next visit so we can personally ensure a better experience. Warm regards, Hotel Team

Hotel The Imperio Jasola by FMJ Homestead

Please accept our most sincere and profound apologies for the completely unacceptable experience you described. We are deeply concerned by your feedback, as the issues you encountered fall far short of our basic standards for hospitality and cleanliness. The presence of bugs in the room and the condition of the taps being rusted and dirty are serious failures. We understand completely why you would never recommend our property. Immediate Corrective Measures We have immediately escalated your feedback to our Housekeeping and Maintenance management teams to take the following urgent actions: Pest Control: We are launching an emergency, deep-clean, and fumigation protocol for the room you occupied and surrounding areas to eliminate the presence of bugs. Maintenance: Our team is inspecting and replacing the rusted and dirty taps throughout the property to ensure all fixtures are clean and functional. We are truly sorry that we let you down so badly. We would like to contact you directly to offer a meaningful resolution for the negative experience you had. Please reach out to our General Manager at your earliest convenience.

Hotel The Imperio Jasola by FMJ Homestead has replied on Wed Oct 08 22:02:54 IST 2025

Thank you so much for your wonderful review! We are thrilled to hear that you had a great stay for the day and that you found the hotel clean and well-maintained in terms of hygiene. We take great pride in our standards! We are also delighted that you appreciated the quick and good service. Our team works hard to ensure efficiency for our guests. Your specific recommendation for those with offices nearby in Jasola is much appreciated! We strive to be the top choice for business travelers in the area. We look forward to welcoming you back the next time your work brings you to Delhi!

Hotel The Imperio Jasola by FMJ Homestead has replied on Wed Oct 08 22:03:26 IST 2025

Thank you for sharing your feedback! We are delighted to hear you had a good and comfortable stay at Imperio Hotel. Providing a relaxing experience for our guests is always our top priority. We appreciate your patronage and hope to welcome you back again very soon!

Hotel The Imperio Jasola by FMJ Homestead has replied on Wed Oct 08 22:05:22 IST 2025

Thank you for taking the time to share your feedback! We are delighted to hear that you found the room spacious and comfortable and that you enjoyed the good, fresh food. We sincerely apologize for the oversight regarding the washroom amenities. Ensuring that our guests have all necessary toiletries is a basic standard we must meet, and we are taking immediate steps to reinforce our housekeeping protocols to ensure all rooms are fully stocked for every guest. We appreciate you bringing this to our attention and look forward to providing you with a flawless experience on your next visit!