ruined our entire stay at gulmarg, we came here for a days' stay here, and booked a cottage from the app trusting the platform, we spent more than 9k for the cottage, first of all no app or maps can help you find the location of the stay, it is in middle of a remote village with no connectivity around, there's not a single board or arrow for directions to the cottage not a single name plate, on reaching the location we did not find the second room as it was not available and mind you the checkin time was 2 pm and we reached the stay at 6 pm and yet the second room was not available, the rooms were neither clean nor maintained, sheets and blankets were also not clean, there was no proper check in, no id verification, nothing, pretty pictures and named it a hidden gem, that is an absolute sham, that property is entirely under construction at present, there is a single caretaker to look after everything, keep luxury long lost this place does not even offer the bare minimum all that they mention , there are not even things like mirror in the room, basic amenities are lacking, on complaining the provide us with alternate stay or refunding us the payment what did they do, offer you vouchers for future travel, and resolving time of query after you check out the funniest and the most horrible part. Imagine travelling with your family to such a place when it's almost dusk to a place in middle of no where, with no verification is absolutely risking your safety and your loved ones too. We had too check out early morning to leave the place as soon.