The property boasts a central location in Ooty, making it accessible to attractions like the Botanical Garden. However, many guests reported issues like extremely small rooms, rude staff, and limited parking. The complimentary breakfast is consistently described as repetitive and unsatisfactory, with idli and vada served daily. Though some appreciated the cleanliness and friendly staff, overall experiences were overshadowed by complaints of poor service, insufficient amenities, and a lack of proper maintenance.