I usually don’t write reviews, but I’m compelled to share our terrible experience at Cyprus Inn, Ooty, hoping that no other family has to go through what we did. We were a group of family members, and this stay left us exhausted, upset, and honestly, quite shaken.
From the moment we entered our first room, we were shocked to find poor hygiene – we even discovered used underwear in the room! That’s completely unacceptable and shows no regard for cleanliness or basic respect for guests.
At check-in, the reception staff seemed fine and courteous. But the real nightmare began the next morning. While we were at breakfast, one of the staff members became extremely rude and aggressive, shouting at my family members just because we had locked the main entrance door. This was completely unnecessary and could have been handled politely. His behavior was unprofessional, disrespectful, and very distressing, especially for families traveling with children.
We had booked a 3-bedroom setup, expecting privacy and comfort. Instead, we were given three rooms cramped together in a single area, connected through a common hall and just one door. No one explained how the locks worked. There was no mention of any door-locking restriction during check-in. Later, one of the staff members aggressively tried to force open our door without knocking, practically trying to break it down while we were still asleep inside. We were scared and felt unsafe. That level of intrusion is unacceptable.
We request MakeMyTrip to look into this matter seriously. No guest should feel unsafe or disrespected during a family trip. The management at Cyprus Inn needs to be held accountable for their lack of hygiene, poor communication, and unprofessional, borderline abusive behavior.
We are truly exhausted – emotionally and mentally – after this stay.