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You are booking hotel for more than 30 days

Review Of Collection O Royal Sand0123401234

Central Mysore, Mysore

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    2.5
    Average

    59 Ratings, 37 Reviews

    excellent
    12%
    very good
    12%
    average
    22%
    poor
    20%
    bad
    34%

    Last 10 Customer Ratings (Latest First)

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    • 4
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    • 2

    Rating Categories

    • Location3.3
    • Cleanliness3.3
    • Room3.0
    • Food2.6
    • Hospitality3.4
    • Value For Money2.7
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    Reviews Summary

    Powered by Myra.AI

    Guests have highlighted a range of issues with this property, including poor hygiene, unclean rooms, and a lack of basic amenities like hot water and working TVs. Many expressed frustration over the unresponsive staff and misleading pictures. Although some appreciated the staff's friendliness, the overall sentiment leans towards dissatisfaction due to cleanliness, absence of room service, and additional charges for services like breakfast. Parking is available, but many found the experience not worth the price paid.

    Sort by:

    Positive first
    2.0

    Poor Stay

    vineeth m.family

    I booked classic room for 3 days in a offer prize and when I check in they allotted me below average non ac small room.

    Travel Month: Sep 2025 (3-Night Stay)

    Room: Classic

    2.0

    Poor Stay

    mukthar m.family

    staffs are good there was no food zero percent hygiene very bad cleaning is also very bad parking available

    Travel Month: Jan 2025

    Room: Classic

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    3.0

    Average rooms

    ashwini s.

    The room was not so well maintained, no cupboards, no hot water to bath, etc, it's not worth wat we paid we could get more better room than this one.

    Travel Month: Jul 2024

    Room: Classic

    1.0

    Very bad hotel 😡😡😡

    santhosh k.

    I didn’t stay in this hotel they are telling booking is not valid I am long tie waiting in the road with my family

    Travel Month: May 2024

    Room: Classic

    1.0

    Bad experience

    tanveer a.loyalty-icon

    No hot water no toilet blobs no a/c working no drinking water only have filter staf

    Travel Month: Apr 2024

    Room: Classic

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    1.0

    Bad experience

    faraq a.

    Don’t believe the pics they have posted, rooms are unclean and they had covered beds with used bedspread and washrooms are terrible, they will first ask you for your id’s for checking in them demand more money for stay

    Travel Month: Feb 2024

    Room: Classic

    3.0

    Average Stay

    jeevan.

    Room was not tidy. Had booked ac room but was given room without ac. At first was refused to give different room and they tried to fix the ac but did not work. Later after requesting multiple times they changed and this room was much worse. Water was leaking from every tap in bathroom, there was no hot water at 8:30 in the morning. Asked to change the pillow but was told they don't have spare to change. However, they had spare to change for different room guests. The paint on walls were worst. Had no choice but to take it because i didn't want to argue with them. Did not have good experience. I spent most of time outside the hotel because of the room condition. Sharing some pictures i took in the room

    Travel Month: Apr 2023

    Room: Classic

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    Collection O Royal Sand has replied on Wed May 31 16:11:36 IST 2023

    Hi, Jeevan! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim

    3.0

    No lift

    bhola r.business

    Galleries to small and there are no left staf in sa. E pursan rood
    Galleries to small and there are no left ears

    Travel Month: Jan 2021 (4-Night Stay)

    Room: Saver Double (X)

    Collection O Royal Sand has replied on Sat Jan 30 13:00:35 IST 2021

    We are really sorry to disappoint you, bhola ram! thank you for notifying us and we will surely be working for the better guest experience. Regards, james!

    1.0

    Overcharged

    pranav m.loyalty-iconsolo

    Stay was fine but there is no room service. Some staff were not very friendly. Took extra money apart from what i paid to book on make my trip and refused the receipt for that payment.

    Travel Month: Jan 2021

    Room: Saver Double (X)

    Collection O Royal Sand has replied on Tue Jan 19 16:00:18 IST 2021

    Hi pranav mohan, we're extremely apologetic to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, james!

    2.0

    Bad experience,

    thirumurthy k.business

    There is no tv in this room, hot water is not available and lift not available in this hotel, mosquitoes brobelms also
    There is no tv in this room, hot water is not available and lift not available in this hotel

    Travel Month: Dec 2020

    Room: Saver Double (X)

    Collection O Royal Sand has replied on Tue Dec 08 00:00:23 IST 2020

    Hi thirumurthy k, we sincerely apologize for the trouble caused. Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, james!

    1.0

    Terrible Stay

    pramod s.family

    No hot water on time, no remote for ac. Not worth.

    Travel Month: Feb 2020

    Room: Saver Double (X)

    Collection O Royal Sand has replied on Thu Feb 20 17:03:17 IST 2020

    Sorry for the trouble you had with us, Pramod! We've marked a note of the concern shared and will definitely work towards better guest experience in the future. Regards, Suresh!

    2.0

    Poor Stay

    murali v.couple

    The telecom service is not in function, no drinking water supply, I was irritated by random persons knocking the door nearly 10 times a day, I stepped down 2 floors to fetch drinking water, bad experience ever, the hotel looks nice but service was very poor, 1st they denied our booking, we were allowed to stay after arguments between the hotel management and us- who traveled from long distance to seek good quality time in Mysore.

    Travel Month: Jan 2020 (4-Night Stay)

    Room: Saver Double (X)

    Collection O Royal Sand has replied on Thu Jan 09 11:42:57 IST 2020

    Hi Murali! We do regret the experience you had with us. Your feedback will help me in working towards a better experience in the future. Have a good day ahead. Regards, Shreya!

    5.0

    Great stay

    arun.family

    We stayed here for one night and the experience was really nice especially the staff behavior.

    Travel Month: Dec 2019

    Room: Deluxe (3X)

    Collection O Royal Sand has replied on Tue Dec 31 08:08:48 IST 2019

    Thank you for rating us highly, Arun Kumar! Glad to know that services offered by us meet up your expectations and we'll endeavour to keep it up. Looking forward to your next visit with us and ensure you will cherish these lovely memories forever. Regards, Hemant

    1.0

    Overall view about hotel

    s s.couple

    1) Very poor quality room. 2) No proper amenities. 3) Geyser not available. Hot water available, only 7.30 am to 9 am as per hotel management but 8.15 onward hot water not available. It's my personal experience. 4) Breakfast timing, 8 am to 10 am. But hotel management not informed or guided. 5) Lift facility not available. Our room allotted at 3rd floor. It's very difficult for pregnant ladies and unhealthy persons. 6) Room service not available. 7) Telephone not working, which they installed in room. 8) Bed quality and bed-sheets, blanket are not good or hygienic. 9) Mirror not available with room or restroom. 10) No proper cupboard available. 11) Cupboard they replaced with slab. Not clean. 12) TV not working conditions. 13) AC also not working properly. 100% worth less, they charged good amount per day. Best in hotel: Fan is working properly and if any one want to feel pathetic experience, please visit.

    Travel Month: Dec 2019

    Room: Saver Double (X)

    Collection O Royal Sand has replied on Thu Jan 02 13:14:25 IST 2020

    Hi s, we're extremely apologetic to know that your experience with us has not been a pleasant one and we d definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to the maximum extent. Regards, Rahul!

    2.0

    Don't stay with couple

    mohamed.couple

    Not Worth for money, no room service, room not clean. No hot water supply.

    Travel Month: Dec 2019

    Room: Saver Double (X)

    Collection O Royal Sand has replied on Sun Dec 29 14:31:31 IST 2019

    Hi Mohamed, we're extremely apologetic to know that your experience with us has not been a pleasant one and we d definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to the maximum extent. Regards, Rahul!

    1.0

    Terrible Stay

    anuradha.family

    Not at all Worth as per the rate charged, no cleanliness, bed pillows dirty hygiene issue, no hot water, staff not cooperative, reception desk staff rude, Complimentry bf was not ready on mentioned time we had to request to serve bf keep us waited, third class service

    Travel Month: Dec 2019

    Room: Deluxe (3X)

    Collection O Royal Sand has replied on Sat Dec 28 18:27:07 IST 2019

    We are really sorry to disappoint you, Anuradha! We always try to provide best of our services to delight our valued guests. We will share the feedback to improve it further. Regards, Rajendra!

    4.0

    Nice stay

    pavithra p.couple

    It's really nice staying at this hotel

    Travel Month: Jul 2019

    Room: Saver Double (X)

    Collection O Royal Sand has replied on Thu Sep 19 18:52:53 IST 2019

    Hey Pavithra! As per the feedback, it seems that we aren't able to live up to your expectations, however, we'll put in our consistent efforts to ensure better services in the future. Regards, Navneet.

    4.0

    Had a very good trip

    vyom m.group

    The hotel staff was cooperative, the hotel is very nice for stay.

    Travel Month: Aug 2019 (3-Night Stay)

    Room: Saver Double (X)

    Collection O Royal Sand has replied on Mon Sep 09 20:27:07 IST 2019

    Thank you for your appreciation, Vyom! We hope to give you a consistent service every time. Regards, Rahul

    1.0

    About hotel Royal Sand, Mysore.

    vagish s.group

    Manager and staff were not customer friendly. They were not even ready to give us free breakfast which we paid for.

    Travel Month: Aug 2019

    Room: Saver Double (X)

    Collection O Royal Sand has replied on Thu Sep 05 23:14:36 IST 2019

    Hi, Vagish! We are extremely apologetic to know that your experience with us has not been a pleasant one and we would definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to the maximum extent. Regards, Vishal

    1.0

    No towels. No shampoo nothing

    chidananda s.couple

    They didn't give not even one towel. And no water bottle. No room service. Tv is simply waste not working at all.

    Travel Month: Aug 2019

    Room: Saver Double (X)

    Collection O Royal Sand has replied on Fri Aug 30 19:37:54 IST 2019

    We are so disappointed to hear such kind of experience, Chidananda! Being a visitor, we do realize how team it feels in such circumstances, however, we ve shared the feedback to our relevant immediately to rectify the issue. Hope to serve you better in future. Regards, Navneet

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