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Dum Dum, Kolkata | 3 km drive to Netaji Subhash Chandra Bose Airport
983 Ratings, 277 Reviews
Last 10 Customer Ratings (Latest First)
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Terrible Stay
service is 3rd class..room is so horrible they don't give us soap and shampo.
Room: Deluxe Room
Brill Green Arcade 10 mins for Airport has replied on Tue Nov 04 14:31:21 IST 2025
Dear [Shariq], We’re truly sorry to hear about your disappointing experience. Please accept our sincere apologies for the poor service and lack of basic amenities during your stay. This is not the standard we aim to provide, and your feedback has been shared with our housekeeping and service teams for immediate improvement. We deeply regret the inconvenience caused and will ensure such issues are not repeated in the future. The Green Arcade Team
Excellent Stay
amazing and clean and beautiful
Room: Deluxe Room
Brill Green Arcade 10 mins for Airport
Dear [Shreoshi ], Thank you so much for your wonderful feedback! We’re thrilled to hear that you found our property amazing, clean, and beautiful. Your appreciation means a lot to us, and we look forward to hosting you again soon for another delightful stay! 😊 The Green Arcade Team
Average Stay
The restaurant food was excellent. But the toilet and the bedsheet were not up to the mark to stay with family. The water was not properly coming in the tap. The hotel provides the Room 504 and 503.
Room: Deluxe Room
Brill Green Arcade 10 mins for Airport has replied on Mon Nov 03 17:35:32 IST 2025
Dear [Guest], Thank you for sharing your feedback. We’re happy to know that you enjoyed the food at our restaurant. However, we sincerely apologize for the inconvenience you faced with the toilet, bedsheet, and water supply in rooms 504 and 503. Your comments have been shared with our housekeeping and maintenance teams for immediate attention. We truly value your feedback and will work to ensure a more comfortable stay for you and your family next time. The Green Arcade Team
terrible and worst experience
house keeping worst,basic needs like clean room, hot water,clean towels ware not provided,purposely kept the receiver off from the phone at reception.i am extremely disappointed
Room: Deluxe Room
Brill Green Arcade 10 mins for Airport
Dear [Ratnakar], We sincerely apologize for the inconvenience you faced during your stay. It’s very disappointing to hear that housekeeping and basic amenities like clean rooms, hot water, and fresh towels were not up to standard. We’re also deeply concerned about the issue you mentioned regarding the reception phone. This is not the experience we aim to provide, and we will take immediate action to address these serious concerns with our team. Thank you for bringing this to our attention — your feedback is invaluable in helping us improve. We truly regret the disappointment caused and hope to serve you better in the future. The Green Arcade Team
Excellent Stay
this is a couple friendly stay , everything is perfect here .
Room: Deluxe Room
Brill Green Arcade 10 mins for Airport
Dear [SHWETANK ], Thank you for your wonderful feedback! We’re so glad to know that you found everything perfect and enjoyed your stay. It’s great to hear that you appreciated our couple-friendly environment. We look forward to welcoming you again soon for another pleasant experience! 😊 The Green Arcade Team
Excellent Stay
Comfortable stay and staff were very helpful. Food was also very nice too..
Room: Deluxe Room
Brill Green Arcade 10 mins for Airport
Dear [Sarbajit ], Thank you so much for your kind words! We’re delighted to hear that you had a comfortable stay and found our staff helpful. We’re also glad you enjoyed the food. Your satisfaction is our biggest reward, and we look forward to welcoming you again soon! 😊 The Green Arcade Team
Poor Stay
Staffs good.. But accomodation are not up to the mark .. They had provided the old pillow old blanket and bedsheet with so many dirty spots on there ..they have not washed it and using it.. really pathetic to use it used by others..
Room: Deluxe Room
Brill Green Arcade 10 mins for Airport has replied on Sat Oct 25 14:53:06 IST 2025
Dear [Subhasish ], Thank you for sharing your feedback with us. We’re glad to know that you found our staff good and cooperative. However, we sincerely apologize for the inconvenience caused by the condition of the accommodation, especially the cleanliness of the bedding. This is not acceptable and far below the standards we aim to maintain. Your feedback has been shared with our housekeeping team for immediate action, and we will ensure such issues are not repeated. We truly appreciate your honesty and will work hard to improve your experience should you choose to stay with us again. The Green Arcade Team
Average Stay
not bad not goodaverage
Room: Deluxe Room
Brill Green Arcade 10 mins for Airport has replied on Thu Oct 23 15:07:42 IST 2025
Dear [papan ], Thank you for sharing your feedback. We understand your stay felt average, and we appreciate your honesty. Your input helps us identify areas for improvement so we can enhance our services and provide a better experience next time. We hope to welcome you again and make your stay more enjoyable. The Green Arcade Team
Terrible Stay
Not a good place to stay for business traveller. Food is pathetic and restaurant manager and the lady staff at the reception is careless. Not at all professional. Paid for my food in the room when they came to deliver, once I tasted food, I left entire food and kept outside. No response from the hotel or restaurant manager after that. Hotel person said, restaurant is in hotel but different person operating the restaurant. I wasted my complete money and regret of booking this place
Room: Deluxe Room
Brill Green Arcade 10 mins for Airport has replied on Sun Oct 19 21:14:08 IST 2025
Dear [Rakesh ], We are truly sorry to hear about your disappointing experience. Please accept our sincere apologies for the issues you faced with the food quality and the unprofessional behavior of the staff. This is not the level of service we aim to provide, especially for business travelers who expect efficiency and reliability. Your feedback has been taken very seriously, and we will be reviewing the restaurant operations and staff training immediately to ensure such incidents do not occur again. We understand your frustration and regret that we fell short of your expectations. Thank you for bringing this to our attention. We hope you will consider giving us another chance to offer a much-improved experience in the future. The Green Arcade Team
Terrible Stay
stap behaviour not good,recaption stap behaviour not good,room not clean when u stay,food charge to high,dont go in this hotel,u call recaption to need anything stap to mush late.....
Room: Deluxe Room
Brill Green Arcade 10 mins for Airport has replied on Thu Oct 23 15:08:41 IST 2025
Dear [Rahul ], We sincerely apologize for the unpleasant experience you had during your stay. We are truly sorry to hear about the staff behavior, cleanliness issues, delayed service, and concerns about food pricing. This is not the standard we strive to maintain, and your feedback has been shared with our team for immediate improvement. We appreciate you bringing these matters to our attention, and we will work hard to ensure a better experience for all our guests in the future. The Green Arcade Team
Excellent Stay
everything is good affordable price to long stay 😁
Room: Deluxe Room
Brill Green Arcade 10 mins for Airport
Dear [Yesmin ], Thank you for your lovely feedback! We're glad to hear that you had a pleasant stay and found our hotel affordable and comfortable for a long stay. Your satisfaction is our priority, and we look forward to welcoming you again soon! 😊 The Green Arcade Team
Average Stay
Advance room, not properly bed shet cleaning, canteen facilities available but breakfast time not recieve phone call ,
Room: Deluxe Room
Brill Green Arcade 10 mins for Airport
**Dear [SDM ],** Thank you for sharing your feedback. We’re sorry to hear about the inconvenience you faced with bed sheet cleanliness and communication during breakfast time. Your comments are valuable, and we’ll make sure our housekeeping and canteen teams improve their service to ensure a smoother experience next time. We appreciate your input and hope to serve you better on your next visit. **The Green Arcade Team**
Terrible Stay
The receptionist did not allowed even 10min early check in, he gave at 12 , none of the rooms (3) were clean. Could not sleep at all during night due to on going traffic. Dirty pillow, towels were provided. Not recommended for a transit hotel as well. Zero star. Disappointed
Room: Deluxe Room
Brill Green Arcade 10 mins for Airport has replied on Tue Oct 14 20:44:06 IST 2025
Dear [Subhankar ], We’re truly sorry to hear about your disappointing experience. Please accept our sincere apologies for the inconvenience caused by the check-in process, room cleanliness, and noise disturbance. This is far from the standard we aim to maintain, and your feedback has been shared with our team for immediate corrective action. We deeply regret that we couldn’t meet your expectations and appreciate you bringing these issues to our attention. We hope you’ll give us another opportunity to serve you better in the future. The Green Arcade Team
Excellent Stay
the staff is very humble clean and hygienic
Room: Deluxe Room
Brill Green Arcade 10 mins for Airport
Dear [SHREYA], Thank you so much for your kind words! We're delighted to know that you found our staff humble and appreciated the cleanliness and hygiene of our property. Your satisfaction means a lot to us, and we look forward to welcoming you again soon for another pleasant stay. 😊 The Green Arcade Team
Good Stay
MMT services and rates are very satisfy and meaningful for new visitors in new city and values wise hotel are good.
Room: Deluxe Room
Brill Green Arcade 10 mins for Airport
Dear [Bhawani], Thank you for your wonderful feedback! We're glad to hear that you found MMT’s services and rates satisfying and helpful for new visitors. It’s great to know you were happy with the value and quality of the hotel. We truly appreciate your kind words and look forward to serving you again on your next visit! 😊 The Green Arcade Team
Not the hotel I would recommend for staying
Room had weird smell, no water bottles provided, scammed more money in the name of Airport dropping (4x more than the usual price), delivered misinformation around the availability of cabs at night.
Room: Deluxe Room
Brill Green Arcade 10 mins for Airport has replied on Fri Oct 10 21:39:03 IST 2025
Dear [SOURAV], We’re truly sorry to hear about your experience. Please accept our sincere apologies for the inconvenience you faced regarding room condition, water availability, and transportation charges. Your feedback is very important to us, and we’ll make sure to address these issues to improve our services and guest experience. Thank you for bringing this to our attention. The Green Arcade Team
Not what I expected
Room quality wasn't what I expected. The bedsheet had holes in it. I had to call for an assistant for AC and TV. The overall experience wasn't bad, but it could be improved.
Room: Deluxe Room
Brill Green Arcade 10 mins for Airport has replied on Fri Oct 10 21:41:05 IST 2025
Dear [Nitesh], Thank you for sharing your feedback. We’re sorry to hear that the room quality and amenities didn’t fully meet your expectations. Your comments about the bedsheet and equipment will be shared with our housekeeping and maintenance teams for immediate attention. We’re glad that your overall experience was satisfactory, and we’ll work hard to make your next stay much better. The Green Arcade Team
Extremely Disappointed — Terrible Stay
I recently stayed at your hotel with my family and unfortunately had a very bad experience. I feel compelled to share the following so that future guests are aware, and so management can seriously improve. Issues we faced 1. Unpleasant smell in room 2. Burnt holes in bedsheets 3. Gate locked during late return - We went out for Durga Puja pandal hopping and returned around 4 AM, but found the gate locked. We waited for over an hour outside trying to get back in. It was raining outside. Called the staff he didn’t respond, after an hour of calling the host he managed to open the gate 4. No response from staff - no explanation, no apology, no compensation or partial refund — just silence I’m disappointed with the overall experience. With a bit more attention to cleanliness, staff responsiveness, and guest safety, this place could be much better. As it stands, I would hesitate to recommend or return here unless significant improvements are made.
Room: Deluxe Room
Brill Green Arcade 10 mins for Airport
Dear [rubee], We are truly sorry to hear about the disappointing experience you and your family had during your stay. Please accept our sincere apologies for the issues you faced — especially regarding cleanliness, communication, and the inconvenience caused during your late return. This is not the level of service we strive to provide, and we understand how frustrating this must have been. Your feedback has been shared with our management and staff to ensure such incidents are not repeated. We genuinely value your input and will take immediate corrective action to improve our standards of cleanliness, staff responsiveness, and guest safety. We hope you will give us another opportunity to serve you better in the future. The Green Arcade Team
Dirty and poor staff behaviour
The staffs are not at all co-operating. They did not provide me towels even after asking for multiple times. Finally I complained to owner then I got it. Floor is too dirty and always wet. No geyser or hot water available. The owner is good responsive but he was not there during my stay. It was challenging for me.
Room: Deluxe Room
Brill Green Arcade 10 mins for Airport has replied on Fri Oct 10 21:43:31 IST 2025
Dear [Aban], We sincerely apologize for the inconvenience you faced during your stay. We’re truly sorry to hear about the lack of cooperation from our staff and the issues with cleanliness and amenities. This is not the standard of service we aim to provide. We appreciate your kind words about the owner’s responsiveness and will ensure our team maintains that same level of care and attention at all times. Your feedback is very valuable, and we’ll take immediate steps to improve our service quality and overall guest experience. The Green Arcade Team
All Good
All Good Stay at Brill Green Arcade
Room: Deluxe Room
Brill Green Arcade 10 mins for Airport
Dear Valued Guest, Thank you for your positive feedback! 🌿 We’re delighted to know you had an all good stay at Brill Green Arcade. Your satisfaction means a lot to us, and we look forward to welcoming you again for another pleasant experience soon. Warm Regards, Brill Green Arcade team.
New Town
New Market Area
New Town
In Uluberia
Kaikhali
Bow Barracks
Raypur
Uluberia
Taki
Orphuli
Dulki
Bantala
Roychak
Dhulagori
Basirat
Bansberia
East Kolkata Township
Salt Lake City
Kasba
South Dum Dum
Elgin
Chinar Park
Bhowanipore
Park Street Area
Elgin
New Market Area
New Market Area
New Market Area
New Town
Rafiganj
Salt Lake City
Baithakkhana
New Alipore
Kankurgachi
Rajarhat
Lake Town
