Either cheated by hotel manager, they showed the photos of different room but the room provided by hotel is very basic not more than 800 rs room but charged 1628 rupees for that room, hotel manager said they have that room only and the amount charged by non refundable. very bad experience.
Not provided water, no towel and soap, washroom also dirty pathetic experience.
Bhagirathi by Restay Hotels has replied on Sat Mar 29 20:17:26 IST 2025
Dear Sir,
Thank you for your feedback. We would like to clarify that the room you booked was a standard room, and we provided the same as per your reservation. The amenities included with this room category are basic, such as a towel, soap, and water, which were duly provided.
Regarding your request for a balcony room, we sincerely apologize for not being able to accommodate the upgrade. As we were fully booked at the time, there were no available rooms for an upgrade. However, we always strive to provide the best possible experience for our guests and would have been happy to upgrade you if availability allowed.
We truly appreciate your understanding and look forward to welcoming you again in the future. Please feel free to reach out if we can assist you with anything further.
Best regards,