Pathetic. Name of hotel has changed and we were denied rooms at first. We reached around 9 pm to check in only to know that they haven't got any rooms for us. Since we were traveling with senior citizens, it became very difficult to search a new hotel at night. Then the rooms they gave after 1. 5 hrs of waiting were pathetic. No geyser, no toiletries in bathroom, torn linen, dirty commodes, ciggerate buds all around, no linen provided. Even hand wash was missing. Make my trip : please see and show only those hotels which exist by the name you show while booking. At that point of time, i tried a lot to customer support, but all in vain. Sheer wastage of time, money and energy.