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Review Of Alpine Hills Hotel0123401234

Sungava, Gangtok

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.6
    Very Good

    32 Ratings

    excellent
    31%
    very good
    22%
    average
    31%
    poor
    9%
    bad
    6%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 4
    • 2
    • 1
    • 3
    • 5
    • 5
    • 5
    • 4
    • 2

    Rating Categories

    • Location3.8
    • Cleanliness4.0
    • Room3.9
    • Food3.4
    • Hospitality2.8
    • Value For Money3.9
    icon
    We are using generative AI to show you summarised user review

    Reviews Summary

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    Guests appreciate the comfortable beds, well-cleaned rooms, and great views. The property is noted for its friendly staff and coordination, particularly from the manager. However, many mention poor service, with rude staff behavior and slow room service being common issues. While cleanliness is generally good, there have been complaints about unresponsive staff and maintenance delays.

    3.0

    Location.

    abir c.couple

    Not bad but not that much good.
    Out of 5 days I stayed there only for 2 days.

    Travel Month: Mar 2021 (5-Night Stay)

    Room: Deluxe Room

    Alpine Hills Hotel has replied on Wed Apr 20 00:27:07 IST 2022

    Management has been changed now.

    5.0

    Clean rooms and bang for the buck

    souradeep b.group

    Rooms are cleaned well enough. Beds were comfortable.

    Travel Month: Feb 2021

    Room: Deluxe Room

    Alpine Hills Hotel has replied on Fri Mar 12 14:32:24 IST 2021

    Thanks for your review, we appreciate it with pleasure.

    5.0

    Excellent hotel with a very coordinating manager

    sandesh r.loyalty-icongroup

    The manager of the hotel was extremely coordinating. He helped to make the stag an excellent one. The hotel was well sanitized. Overall it was a very good experience.

    Travel Month: Jan 2021

    Room: Deluxe Room

    Alpine Hills Hotel has replied on Sat Feb 13 18:00:57 IST 2021

    Dear guest thanks for your very precious feed back. We would like to see you soon again on near future.

    2.0

    Poor service provide by hotel

    suraj k.couple

    Poor sservice provide by hotel

    Travel Month: Dec 2020

    Room: Deluxe Room

    Alpine Hills Hotel has replied on Fri Jan 08 10:36:30 IST 2021

    Dear guest thanks for your feed back. We apologies for the poor service you have received during your stay with us.

    5.0

    Awesome

    dayanand s.solo

    The people are good and they are very fast to the service
    The service is good and people are very good

    Travel Month: Dec 2020

    Room: Deluxe Room

    Alpine Hills Hotel has replied on Wed Dec 23 13:01:34 IST 2020

    Dear dayanandji you are very thankful to for your nice feed back. We are happy that you have enjoyed our service. Hope to see you seen again in recent future thanks & regards nekib r director marketing

    5.0

    Good experience

    muktha p.family

    Good experience and friendly staff, neat and clean near to main Road

    Travel Month: Oct 2019

    Room: Deluxe Room

    Alpine Hills Hotel has replied on Sat Feb 29 14:41:19 IST 2020

    Dear Mukthaji, thanks for your very precious feed back. It seems that you had a very good time with us. Please give us one more opportunity to serve you once again in near future.

    3.0

    Average Stay

    aadit r.loyalty-iconfamily

    Hotel was good and the view from the was also good but the some of the staffs will not cooperate with customers.

    Travel Month: Jun 2019

    Room: Deluxe Room

    Alpine Hills Hotel has replied on Sat Feb 29 14:36:57 IST 2020

    Dear Aaditji, thanks for your precious feedback. We are really very much whatever inconvenience you have experienced due to the non-cooperation of our some of the staff and will definitely short it out and will take steps to solve it for the future.

    4.0

    Value for money

    gopal t.couple

    Beautiful Hotel n awesome food n a great location for stay

    Travel Month: Jun 2019 (3-Night Stay)

    Room: Deluxe Room

    Alpine Hills Hotel has replied on Sun Jun 23 20:52:41 IST 2019

    Dear guest, thank you for your precious feedback. We appreciate it with great pleasure

    1.0

    Rude staff and smelly rooms

    venu s.family

    Staff is very rude especially the receptionist. They will not respond to your queries and in case any requests like send missing toiletries they'll rudely answer your phone such that you don't call them again.

    Travel Month: Jun 2019

    Room: Premium Room

    Alpine Hills Hotel has replied on Sun Jun 23 20:52:27 IST 2019

    Dear guest, thank you for your precious feedback. We appreciate it with great pleasure

    3.0

    It's could have been a nice stay if the staffs (except 1) were responsive

    yogendra k.couple

    Good basic amenities, breakfast, cleanliness. Bad staff behavior and responsiveness, no travel desk as said Location wise it's 50-50, we had view of Valley but nothing to visit in near by distance. In room 3 out of 4 lights were not working and even after asking them to rectify it they were sitting like it's not there issue. When we were off to to go Lake visit, we asked to clean room but that said not happen due to irresponsible desk staff. Overall average.

    Travel Month: May 2019

    Room: Deluxe Room

    Alpine Hills Hotel has replied on Sun Jun 23 20:52:16 IST 2019

    Dear guest, thank you for your precious feedback. We appreciate it with great pleasure

    4.0

    Good Stay

    dinesh s.loyalty-iconfamily

    Hotel is good, staff also good but food is average.

    Travel Month: Apr 2019 (7-Night Stay)

    Room: Premium Room

    Alpine Hills Hotel has replied on Thu May 02 09:11:01 IST 2019

    Dear guest, thank you for your precious feedback. We appreciate it with great pleasure

    4.0

    Pleasant

    rahul g.loyalty-iconcouple

    Overall pleasant experience. Hotel is located in a peaceful area.

    Travel Month: Apr 2019 (3-Night Stay)

    Room: Deluxe Room

    Alpine Hills Hotel has replied on Sat Apr 27 17:16:47 IST 2019

    Dear guest, thank you for your precious feedback. We appreciate it with great pleasure.

    3.0

    Average Stay

    lakhi n.group

    All good. At the time of cleaning, didn't change bed sheet.

    Travel Month: Apr 2019

    Room: Deluxe Room

    Alpine Hills Hotel has replied on Sat Apr 27 17:16:32 IST 2019

    Dear guest, thank you for your precious feedback. We appreciate it with great pleasure.

    3.0

    Average

    arijit d.couple

    My stay was pleasurable except for the unexpected delays and forgetfulness of the hotel staff. It is good in terms of room facilities and amenities but sometimes the room service is very late they forget the things you ordered etc. Also there is no personal car of the hotel to carry you to the terminus etc. And the hotel is quite a bit far from mg Marg the City center. Returning at night cost you more than the normal cost.

    Travel Month: Mar 2019 (4-Night Stay)

    Room: Deluxe Room

    Alpine Hills Hotel has replied on Sat Apr 27 17:16:19 IST 2019

    Dear guest, thank you for your precious feedback. We appreciate it with great pleasure.

    3.0

    Average Stay

    sachin p.couple

    Room service is quite slow. Room was good n specious. Good for stay.

    Travel Month: Mar 2019 (4-Night Stay)

    Room: Deluxe Room

    Alpine Hills Hotel has replied on Tue Mar 19 18:59:39 IST 2019

    Dear Guest, thank you for your precious feedback. We appreciate it with great pleasure.

    4.0

    Good

    asha k.loyalty-iconcouple

    Great Hotel facilities and services are good

    Travel Month: Mar 2019 (4-Night Stay)

    Room: Executive Room

    Alpine Hills Hotel has replied on Tue Mar 19 18:59:21 IST 2019

    Dear Guest, thank you for your precious feedback. We appreciate it with great pleasure.

    3.0

    Average Stay

    shaswat n.loyalty-icon

    Food wasn't good. Delay in room service.

    Travel Month: Feb 2019

    Room: Deluxe Room

    Alpine Hills Hotel has replied on Fri Feb 22 03:43:25 IST 2019

    Dear Guest , Thank you for your precious feedback . Sorry for the inconvenience that you have faced.

    3.0

    Sikkim 1st trip

    rahul p.

    It was OK experience as hotel was just OK, we had fun with other trips.
    It was OK experience as one of the days geyser didn't work. Cleanliness was OK, bed-sheets had stains and blanket was dirty.

    Travel Month: Dec 2018 (4-Night Stay)

    Room: Deluxe Room

    Alpine Hills Hotel has replied on Fri Feb 22 03:42:40 IST 2019

    Dear Guest, Thank you for your precious feedback. We appreciate it with great pleasure.

    5.0

    Excellent Stay

    chaitanya g.

    The geyser in the bathroom could have worked better.

    Travel Month: Oct 2018

    Room: Premium Room

    Alpine Hills Hotel has replied on Fri Feb 22 03:42:26 IST 2019

    Dear Guest , Thank you for your precious feedback . We appreciate it with great pleasure.

    5.0

    Comfortable stay with beautiful view

    samim a.family

    Rooms have great view in good location. It take 20/rs to reach mg mark. Nice food. Staff were excellent. They arranged my local sightseeing vehicle. I recommend the hotel for family.

    Travel Month: Mar 2018

    Room: Deluxe Room

    • user photos

    Alpine Hills Hotel has replied on Fri Feb 22 03:42:15 IST 2019

    Dear Guest, Thank you for your precious feedback. We appreciate it with great pleasure.

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