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Sungava, Gangtok
32 Ratings
Last 10 Customer Ratings (Latest First)
Reviews Summary
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Guests appreciate the comfortable beds, well-cleaned rooms, and great views. The property is noted for its friendly staff and coordination, particularly from the manager. However, many mention poor service, with rude staff behavior and slow room service being common issues. While cleanliness is generally good, there have been complaints about unresponsive staff and maintenance delays.
Location.
Not bad but not that much good.
Out of 5 days I stayed there only for 2 days.
Room: Deluxe Room
Alpine Hills Hotel has replied on Wed Apr 20 00:27:07 IST 2022
Management has been changed now.
Clean rooms and bang for the buck
Rooms are cleaned well enough. Beds were comfortable.
Room: Deluxe Room
Alpine Hills Hotel has replied on Fri Mar 12 14:32:24 IST 2021
Thanks for your review, we appreciate it with pleasure.
Excellent hotel with a very coordinating manager
groupThe manager of the hotel was extremely coordinating. He helped to make the stag an excellent one. The hotel was well sanitized. Overall it was a very good experience.
Room: Deluxe Room
Alpine Hills Hotel has replied on Sat Feb 13 18:00:57 IST 2021
Dear guest thanks for your very precious feed back. We would like to see you soon again on near future.
Poor service provide by hotel
Poor sservice provide by hotel
Room: Deluxe Room
Alpine Hills Hotel has replied on Fri Jan 08 10:36:30 IST 2021
Dear guest thanks for your feed back. We apologies for the poor service you have received during your stay with us.
Awesome
The people are good and they are very fast to the service
The service is good and people are very good
Room: Deluxe Room
Alpine Hills Hotel has replied on Wed Dec 23 13:01:34 IST 2020
Dear dayanandji you are very thankful to for your nice feed back. We are happy that you have enjoyed our service. Hope to see you seen again in recent future thanks & regards nekib r director marketing
Good experience
Good experience and friendly staff, neat and clean near to main Road
Room: Deluxe Room
Alpine Hills Hotel has replied on Sat Feb 29 14:41:19 IST 2020
Dear Mukthaji, thanks for your very precious feed back. It seems that you had a very good time with us. Please give us one more opportunity to serve you once again in near future.
Average Stay
familyHotel was good and the view from the was also good but the some of the staffs will not cooperate with customers.
Room: Deluxe Room
Alpine Hills Hotel has replied on Sat Feb 29 14:36:57 IST 2020
Dear Aaditji, thanks for your precious feedback. We are really very much whatever inconvenience you have experienced due to the non-cooperation of our some of the staff and will definitely short it out and will take steps to solve it for the future.
Value for money
Beautiful Hotel n awesome food n a great location for stay
Room: Deluxe Room
Alpine Hills Hotel has replied on Sun Jun 23 20:52:41 IST 2019
Dear guest, thank you for your precious feedback. We appreciate it with great pleasure
Rude staff and smelly rooms
Staff is very rude especially the receptionist. They will not respond to your queries and in case any requests like send missing toiletries they'll rudely answer your phone such that you don't call them again.
Room: Premium Room
Alpine Hills Hotel has replied on Sun Jun 23 20:52:27 IST 2019
Dear guest, thank you for your precious feedback. We appreciate it with great pleasure
It's could have been a nice stay if the staffs (except 1) were responsive
Good basic amenities, breakfast, cleanliness. Bad staff behavior and responsiveness, no travel desk as said Location wise it's 50-50, we had view of Valley but nothing to visit in near by distance. In room 3 out of 4 lights were not working and even after asking them to rectify it they were sitting like it's not there issue. When we were off to to go Lake visit, we asked to clean room but that said not happen due to irresponsible desk staff. Overall average.
Room: Deluxe Room
Alpine Hills Hotel has replied on Sun Jun 23 20:52:16 IST 2019
Dear guest, thank you for your precious feedback. We appreciate it with great pleasure
Good Stay
familyHotel is good, staff also good but food is average.
Room: Premium Room
Alpine Hills Hotel has replied on Thu May 02 09:11:01 IST 2019
Dear guest, thank you for your precious feedback. We appreciate it with great pleasure
Pleasant
coupleOverall pleasant experience. Hotel is located in a peaceful area.
Room: Deluxe Room
Alpine Hills Hotel has replied on Sat Apr 27 17:16:47 IST 2019
Dear guest, thank you for your precious feedback. We appreciate it with great pleasure.
Average Stay
All good. At the time of cleaning, didn't change bed sheet.
Room: Deluxe Room
Alpine Hills Hotel has replied on Sat Apr 27 17:16:32 IST 2019
Dear guest, thank you for your precious feedback. We appreciate it with great pleasure.
Average
My stay was pleasurable except for the unexpected delays and forgetfulness of the hotel staff. It is good in terms of room facilities and amenities but sometimes the room service is very late they forget the things you ordered etc. Also there is no personal car of the hotel to carry you to the terminus etc. And the hotel is quite a bit far from mg Marg the City center. Returning at night cost you more than the normal cost.
Room: Deluxe Room
Alpine Hills Hotel has replied on Sat Apr 27 17:16:19 IST 2019
Dear guest, thank you for your precious feedback. We appreciate it with great pleasure.
Average Stay
Room service is quite slow. Room was good n specious. Good for stay.
Room: Deluxe Room
Alpine Hills Hotel has replied on Tue Mar 19 18:59:39 IST 2019
Dear Guest, thank you for your precious feedback. We appreciate it with great pleasure.
Good
coupleGreat Hotel facilities and services are good
Room: Executive Room
Alpine Hills Hotel has replied on Tue Mar 19 18:59:21 IST 2019
Dear Guest, thank you for your precious feedback. We appreciate it with great pleasure.
Average Stay
Food wasn't good. Delay in room service.
Room: Deluxe Room
Alpine Hills Hotel has replied on Fri Feb 22 03:43:25 IST 2019
Dear Guest , Thank you for your precious feedback . Sorry for the inconvenience that you have faced.
Sikkim 1st trip
It was OK experience as hotel was just OK, we had fun with other trips.
It was OK experience as one of the days geyser didn't work. Cleanliness was OK, bed-sheets had stains and blanket was dirty.
Room: Deluxe Room
Alpine Hills Hotel has replied on Fri Feb 22 03:42:40 IST 2019
Dear Guest, Thank you for your precious feedback. We appreciate it with great pleasure.
Excellent Stay
The geyser in the bathroom could have worked better.
Room: Premium Room
Alpine Hills Hotel has replied on Fri Feb 22 03:42:26 IST 2019
Dear Guest , Thank you for your precious feedback . We appreciate it with great pleasure.
Comfortable stay with beautiful view
Rooms have great view in good location. It take 20/rs to reach mg mark. Nice food. Staff were excellent. They arranged my local sightseeing vehicle. I recommend the hotel for family.
Room: Deluxe Room
Alpine Hills Hotel has replied on Fri Feb 22 03:42:15 IST 2019
Dear Guest, Thank you for your precious feedback. We appreciate it with great pleasure.
In Pakyong
Deorali Bazar
Gangtok
Gangtok
Gangtok
Sungava
Mall Road
Mall Road
Mall Road
Gandhi Road
HD Lama Road
HD Lama Road
Gandhi Road
Kalimpong Khasmahal
Gandhi Road
Chowrasta
Deorali Bazar
Bakthang
MG Marg
Tibet Road
Sungava
Sungava
Dichenling Area
Arithang
Arithang Road
Arithang
Arithang
Gangtok
Vishal Gaon
MG Marg
Gangtok
Arithang Road
Arithang Road
Arithang
Lower Burtuk
MG Marg
