Disappointing Experience Despite Good Location and Food
I recently stayed at this hotel for two days and, unfortunately, my experience did not meet expectations. While the location was convenient and the food quality was commendable, the room and service left much to be desired.
Upon arrival, we were not offered the welcome drinks that had been promised. The room itself was not properly cleaned, and despite informing the staff to clean it while I was out, no action was taken. When I called room service later to request cleaning, it took them over an hour to respond. Even then, the cleaning was incomplete—garbage, including used tissue paper, was left in the bathroom. I had to call reception again to address the issue.
Additionally, the room lacked basic amenities that were advertised. There was no chair or table in the balcony, which was quite disappointing.
Overall, apart from the food and the location, my stay was unsatisfactory. The service and cleanliness need significant improvement for a better guest experience.