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You are booking hotel for more than 30 days
Sector 56, Gurgaon | 5 minutes walk to W Pratiksha Hospital
313 Ratings, 192 Reviews
Last 10 Customer Ratings (Latest First)
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Terrible Stay
Nothing is same as picture rooms are very dirty ac is also not working
Room: Suite
Average Stay
Overall the experience was good. But as per the price the facilities were not adequate. Even the welcome drink was not served. Staff service was excellent. The club members misbehaved with the guests in the swimming pool for not covering heads. Their voices were insulting and humiliating. The guests were not advised for covering their heads by the club. Kindly look into the matter.
Room: Suite|Premium Room
Club Florence has replied on Wed Sep 03 16:02:49 IST 2025
Thank you so much for your feedback Mr Kumar. With regards to the swimming pool incident, we will have this matter checked as we do not want our guests to experience something like this. Once again, we regret the same and would definitely want you to visit us again.
Family Vacay
Very Good Experience , Suites are Ok & Big , Pool is also very Neat & Clean , Room service is Fast & Good , Very Helpful staff & Food is also very Delicious and Baby Food is also Available here , Little bit in outskirts of Gurugram , but Nice experience
Room: Suite
Average Stay
Property's food is average and very costly location is good and facilities are average i can say it is average could be better in this price
Room: Premium Room
Lift was not work
Lift was not working and my room in 207 in second floor for going up and down use stairs .Bath tub is so dirty and place for shower is so small one person can't stand properly
Room: Premium Room
Excellent Stay
Nice place to stay. Nice food . Good service . Clean room
Room: Premium Room
Average Stay
Ac was no good there .. all other things are good
Room: Premium Room
Average Stay
location was good. Food quality was good. room was good. service was poor. Waiters were not available at property.
Room: Premium Room
Club Florence has replied on Sat Apr 19 13:05:44 IST 2025
Thank you so much for your valuable feedback. We have also taken into consideration your concern on our service and will ensure this is passed on to the concerned department for further improvements. Look forward to hosting you again.
Very Good
Property is well and food is delicious service is good. location is also reachable easily and over all very good
Room: Premium Room
Club Florence has replied on Sat Apr 19 13:06:29 IST 2025
We are glad you had a great stay with us. We look forward to hosting you again in the future. Thanks,
okayish
way too expensive for the quality of stay. cockroaches everywhere. breakfast was subpar. it is a below average place for marriage functions
Room: Premium Room
Average Stay
Very average hotel for the price. Rooms were dusty, washroom unclean. It did not feel safe.
Room: Suite
Club Florence has replied on Fri Feb 14 22:52:57 IST 2025
Dear Valued Guest, Thank you for writing us your experience. We apologize for the inconvenience to you. We have shared the feedback with the management and the same will be rectified soon. We hope to see you again and stay with us. Regards Club Florence
Poor Stay
Ring bell not working switchs are broken no clean wash room even cold and warm sings not on water nal room phone not working very disappointed with breakfast due to only 2 type good food 1 poha 2 poori and alou bhaji only wast of money
Room: Premium Room
Club Florence has replied on Sun Dec 29 17:06:03 IST 2024
Dear Guest, Thank you for sharing your feedback. We apologize for the inconvenience you faced during your stay. We have taken your feedback into consideration and will be discussing the same with the management. Thank you for choosing Club Florence, and we look forward to serving you soon again in near future. Regards Club Florence
Poor Stay
In room switches broken, Bell is not working, Land line phone also damange and not working, In wash room also no much clean as well as No sign on water tap for hot and clod water. In breakfast also only 2 items are there poha and aloof bhaji with poor over all very disappointed
Room: Premium Room
Good Stay
My overall experience was nice. Apart from the telephone in the room not working. Otherwise it was all good. Room was clean and spacious enough. The washroom was also clean. The service was good. Will definitely recommend it.
Room: Premium Room
Club Florence has replied on Tue Nov 26 15:41:13 IST 2024
Dear Valued Customer, Thank you so much for taking the time to share your wonderful experience with us. We are happy that you enjoyed your stay with Club Florence Your positive feedback means a lot to us and gives us great encouragement to continue providing the highest quality services to our valuable guests like you. We have noted the misfunctioning of room phone and will be rectified earliest. Thank you once again for choosing us and we look forward to having you with us soon again. With sincere regards, Club Florence
Poor Stay
coupleVery bad room service secondly the kitchen was not operational due to some wedding happening then the hotel shouldn't take any bookings if it was booked for wedding we couldn't access pool or bar or any other amenities
Room: Suite
Club Florence has replied on Thu Nov 21 16:36:47 IST 2024
Dear Valued Guest, Thank you for taking your time to share your experience. We regret the inconvenience caused due to non-availability of services. Kindly note that the Club Florence Swimming Pool is closed due to winter season from 7th November till 31 March 2024 We would like to inform you that kitchen and bar is accessible to all inhouse guests even if their is any wedding. Thank you for choosing Club Florence, and we look forward to serving you soon again in near future. With sincere regards, Club Florence
Excellent Stay
awesome nice stay…………………….
Room: Premium Room
Club Florence has replied on Thu Oct 03 17:16:44 IST 2024
First & foremost thanks for your your valuable time & patience we are glad to hear this from you.
A nightmare
This hotel is horrible. When i checked in, they allotted me room no. 202. The bathroom had cockroaches. Upon informing the staff. Someone came to kill the cockroaches with spray. I spent that night in the same room. Next day they shifted me to room no. 211. Room was ok. On day 3, i had frantic experience while having breakfast ( around 9. 30 am) as i found tiny legs of cockroaches in cornflakes. I experienced ultimate nausea. I wanted to speak to the manager, manager was not on duty. I had to quit the breakfast and rush for work. I finally spoke to their manager by the name sanjeev. He apologized and assured he will ensure that the hygiene will be maintained. Hope they improve their services
Room: Premium Room
Club Florence has replied on Mon Sep 23 18:43:47 IST 2024
Its sorrowful that you had bad experience during your stay. We assure you of great service and safety during these unprecedented times as you were travelling. I have shared your feedback with the team and we will try to improve our standards of personalized service. We will love to see you again at your next visit to Club Florence
Feed back on my hotel stay at club florence
First time visited the said hotel. First i got one room which was smelling very badly and ac also not working. Then 12:30 midnight again required for change of rooms. Then got decent room. It’s good for one day stay as i feel. Breakfast is ok kind.
Room: Premium Room
Club Florence has replied on Sat Aug 31 15:35:14 IST 2024
Its sorrowful that you had bad experience during your stay. We assure you of great service and safety during these unprecedented times as you were travel-ling. I have shared your feedback with the team and we will try to improve our standards of personalized service. We will love to see you again at your next visit to Club Florence
Average Stay
Food is not good they have to improve the quality’s
Room: Premium Room
Club Florence has replied on Mon Aug 26 18:32:48 IST 2024
Its sorrowful that you had bad experience during your stay. We assure you of great service and safety during these unprecedented times as you were travel-ling. I have shared your feedback with the team and we will try to improve our standards of personalized service. We will love to see you again at your next visit to Club Florence
Great staycation place
It’s a great place to relax; has amazing ambience and space for all facilities, food was good and served with love; pool is big and really nice, usually they close pool on mondays but they opened it per my request as i was their with my family on monday and it’s usually open till 9 pm ; all amenities are available; cult fit gym is a huge plus for fitness freaks; it’s value for money and absolutely a great staycation with your family; rooms are spacious with awesome view
Room: Premium Room
Club Florence has replied on Mon Jun 17 14:15:34 IST 2024
First & foremost thanks for your your valuable time & patients we are glad to hear this from you.
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