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Review Of Upper View Regalia Hotel Kuala Lumpur0123401234

Golden Triangle, Kuala Lumpur | 8 minutes walk to World Trade Centre

    User Rating & Reviews

    • everyone
    • women
    • group
    • couple
    • solo
    • business
    • family
    3.6
    Very Good

    294 Ratings, 122 Reviews

    Last 10 Customer Ratings (Latest First)

    • 5
    • 5
    • 5
    • 1
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    • 2
    • 2
    • 4
    • 3
    • 1

    Rating Categories

    • Hospitality3.7
    • Facilities3.5
    • Food3.3
    • Cleanliness3.4
    • Value For Money3.5
    • Child Friendliness3.2
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    Reviews Summary

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    Upper View Regalia property offers a stunning view of the city skyline from the rooftop infinity pool. The rooms are spacious and clean, with some offering a view of the Twin Towers. The location is good, with a mall nearby and easy access to public transport. However, the lift service can be slow and the breakfast options are limited. Some guests have reported issues with cleanliness and maintenance, but overall it is a good budget option for travelers.

    Sort by:

    Positive first
    2.0

    Poor Stay

    parveez m.family

    it's one of worst hotel because of breakfast is useless and rooms are too small and especially lift in property is too crowded and pathetic i will never recommend this hotel for stay it's not luxury hotel no facilities at all

    Travel Month: Aug 2025 (4-Night Stay)

    Room: Deluxe Room

    2.0

    poor experience with stay

    vishwak s.family

    AC was not working, floor was damaged washroom are not clean. Terrible experience with our stay. Too old building.

    Travel Month: Aug 2025

    Room: Skyline Deluxe King Room

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    4.0

    Good Stay

    arpana b.group

    Location of property is excellent. Swimming pool is very clean and view from there is excellent .

    Travel Month: Aug 2025

    Room: Two Bedroom Premier (Room Only)

    1.0

    Very bad and horrible experience

    viral m.family with 1 kid

    Very bad property staff was not helping for any thing. My bed was broken no any facilities in room. I would not recommend this to any one.

    Travel Month: Aug 2025

    Room: Deluxe Room

    5.0

    hotel

    karthikkumar r.couple

    Super and nice hygiene services are good food place is also nice More family-oriented pool available on Level 5, plus a fitness centre, kids' play zone, mini library, theatre room, and squash courts

    Travel Month: Jul 2025 (3-Night Stay)

    Room: Deluxe Room

    3.0

    Average Stay

    munavar f.couple

    very neat and clean room and surrounding good ambience but customer service average.. location also good

    Travel Month: Jul 2025 (3-Night Stay)

    Room: Deluxe Room

    3.0

    Average Stay

    deepkant s.family

    sink was clogged, carpets were dirty...rest everything was good. Staff was polite and helpful. Security of 100 MYR is taken while checking in

    Travel Month: Jul 2025 (6-Night Stay)

    Room: Superior Room Window-less

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    5.0

    best price for ur best stays

    vishnu v.solo

    It’s a wow experience for me great view from the infinity pool and restaurant total view is amazing and inside the hotel a garden like mini forest and good aquarium also good food and purchasing stores also here and all destination are near the hotel and metro is available nearest total worth for money

    Travel Month: Jul 2025

    Room: Superior Room Window-less

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    4.0

    Good Stay

    ekta g.family

    everything was good...and I had a great experience...and also I got so many people to meet and had enjoy with me people and that was really great...

    Travel Month: May 2025 (7-Night Stay)

    Room: Family Room

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    5.0

    PERFECT STAY

    kishore k.couple

    Excellent stay with spectacular view and comfort. Food and Service is Amazing. Infinity pool is the best part.

    Travel Month: Jun 2025

    Room: Skyline Deluxe King Room

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    2.0

    Poor Stay

    shameema b.family

    lift was horrible food was very average The toilet was completely wrecked. not a very comfortable stay except the view. nothing else was comforting

    Travel Month: Jun 2025 (3-Night Stay)

    Room: Deluxe Room

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    2.0

    Not a Hotel but a Serviced appartment

    praveen k.family with 1 kid

    This property as advertised is not a property hotel it is a serviced appartment not a hotel. so please be mindful before booking and if it all finalze booking due to the price and the view from top floor for supreme deluxe rooms don't book the breakfast option. They have a 4 boxes laid in a so called restaurant which has only 4 menu items for buffet( better option is grab they deliver to your room). Tea and coffee provided there at buffet breakfast offer cold milk used for corn flakes preparation to be utilized for team or coffee. 2 counters for juice one is water and another a tonic water( god knows what it is, if you are lucky you may get Tropicana juice once). The housekeeping boys argue with you to wash your own room cups if requested for replacement. This is not anyway near 3 or 4 star property. I would prefer 2 star max only for the view from room like for some types of rooms. So I would urge MMT to make this property as a service appartment instead of Hotel property so that people don't feel cheated after reaching the hotel.

    Travel Month: May 2025

    Room: Skyline Deluxe King Room

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    1.0

    Terrible Stay

    anuraj k.

    My stay at Upper View Regalia Hotel Kuala Lumpur, Kuala Lumpur was terrible. I booked 3 rooms in this property based on the ratings and overall reviews, but the service was pathetic. The rooms were dirty, filled with stains on the Walls, beds, sofas etc. The rooms were stinking of leakage and due to expired air filters in the rooms AC's. In spite of requesting new rooms no one helped. The rooms also had small bugs. Due to this horrific experience, I had to cancel the booking and move to another hotel.

    Travel Month: May 2025

    Room: Skyline Deluxe King Room

    4.0

    Good Stay

    sreenivasula k.family with 1 kid

    Property is excellent. Maintenance is bit lagging. Room maintenance service is bad. Property hotel food is good but managing with same menu daily. Facilities are excellent

    Travel Month: May 2025

    Room: Two-Bedroom Apartment

    5.0

    upper regalia nice hotel

    naga p.family with 2 kids

    it's excellent. we got 37th floor family room. 38th floor infinity pool with visual of kaulalampur towers like twin towers, kl tower etc. Nice view.

    Travel Month: Apr 2025 (4-Night Stay)

    Room: Family Room

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    4.0

    Good Stay

    shayan k.

    I had a great stay at the hotel. The location was convenient, close to everything I needed. The staff was polite and helpful throughout. The room was clean and comfortable, and the food at the property was really good too. Overall, a smooth and pleasant experience. Would definitely recommend it to others!

    Travel Month: Apr 2025

    Room: Skyline Deluxe King Room

    5.0

    Excellent Stay

    naga p.family with 4 kids

    It was very good with the best route. The hotel is beautiful and infinity pool is amazing. Overall a good experience.Stadf

    Travel Month: Apr 2025 (3-Night Stay)

    Room: Superior Room Window-less

    4.0

    Good Stay

    nidhi k.couple

    Close to KLCC, can see petronaz towers from hotel. Total 38 floors . rooms can be improved as they had stained carpets and bed sheets. Hote staff is cooperative.

    Travel Month: Mar 2025

    Room: Skyline Deluxe King Room

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    5.0

    Excellent Stay

    atanu g.loyalty-iconfamily

    Nice destination nice hotel i am outstanding feeling and your support thanks for everything's. Service is very outstanding

    Travel Month: Dec 2024

    Room: Two-Bedroom Apartment

    Upper View Regalia Hotel Kuala Lumpur has replied on Tue Jan 07 13:08:01 IST 2025

    Dear (atanu, Thank you so much for sharing your wonderful experience with us. We are thrilled to hear that you enjoyed your stay at our hotel. We're delighted to know that our team's efforts to provide (1) exceptional service, (2) comfortable accommodations, and a (3) delicious dining experience made your stay memorable. Your kind words will certainly motivate us to continue delivering the best possible service to all our guests. We do hope your next visit is around the corner as we look forward to welcoming you again. Please don't hesitate to reach out if you need any assistance with your next reservation. Warm regards, Marketing team

    3.0

    Food not well

    atanu g.loyalty-iconfamily

    Food is not good property is good services is average over all experience in upper view regalia hotel is average

    Travel Month: Dec 2024 (5-Night Stay)

    Room: Deluxe Room

    Upper View Regalia Hotel Kuala Lumpur has replied on Tue Jan 07 13:08:56 IST 2025

    Dear (atanu, I would like to extend our sincere apologies for the less-than-satisfactory experience you had during your recent stay at our hotel. We truly understand your disappointment, and we are committed to addressing your concerns. We take all guest feedback seriously, and we are actively working to resolve the issues you mentioned. Our team is dedicated to providing the best possible service, and we are taking steps to ensure that such incidents are not repeated. We value your feedback, and we hope to have the opportunity to make your next visit a much more enjoyable one. If you would like to discuss this further or have any additional concerns, please don't hesitate to contact us directly. Best regards, Marketing team

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