I am a regular to zone connect Coimbatore. However I found the quality of service has come down drastically. there was no basic things like comb or shaving kit kept in the room. when I called the reception in the morning a lady told "we don't provide". When I again asked, Comb being a basic thing don't you provide she repeated the same "we don't provide". I just left.
when I checked out, I complained about her attitude and pointed out that that was not the first time she behaves like that. The worst thing was, She was offering a comb when I checked out and was about to leave as if I wanted to carry the comb home. I will never ever go there.
Zone Connect by The Park Coimbatore
Dear Shanmugaraj Varadarajan,
We deeply regret the experience you had during your latest visit to our property in Coimbatore. It is our primary aim to make our guests feel welcomed and comfortable, offering all the necessary amenities. If a staff member made you feel otherwise, we assure you that it does not reflect our usual standards and measures will be taken to address this. Although we do not currently provide combs or shaving kits in our standard amenities, we are open to including them based on your valuable suggestion. Our focus is always on our guests’ needs for enhancing our offerings to ensure guests' satisfaction. Your disappointing experience at the reception desk is concerning and we will address this well. Our team is trained to handle issues promptly and professionally, the incident you reported is truly alarming. Losing a regular guest like you is disheartening. We assure you we will take immediate steps to rectify the shortcomings and quell the attitudes that led you to write this review. We would be grateful if you reconsider your decision and allow us another opportunity to serve you better in the future.
Regards,
Prithviraj K