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Mahabalipuram, Mahabalipuram | 5 minutes walk to Lazy Day's Beach Villa
1639 Ratings
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property stands out with its prime beachside location, offering private beach access and a stunning infinity pool, perfect for relaxation. The ambience is serene and well-maintained, enhanced by friendly and courteous staff who are attentive to guest needs. Many guests rave about the delicious breakfast buffet and the overall dining experience. The property also features a spacious garden and an engaging kids’ play area, making it family-friendly. Some reviews noted that room sizes may feel compact but highlighted the overall enjoyable stay.
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Good Stay
Well maintained property and location is also very good the food is average and highly overpriced
Room: Garden Bunglow
Welcomhotel by ITC Hotels, Kences Palm Beach has replied on Mon Sep 15 10:05:00 IST 2025
Dear Guest Namaste!! Thank you for taking out the time to share your valuable feedback with us. The team here would be delighted to see your compliments. Look forward to welcoming you back again at ITC Hotels. Responsibly Yours, Virender Thapa General Manager Welcomhotel Kences Palm Beach Mamallapuram Tamil Nadu, India
Poor Stay
TRecently, I stayed at the ITC hotels kences palm beach. The room rate was very high, but the room was not up to the mark and had several issues. The calling bell didn’t work, the fan speed couldn’t be reduced, and there was no shower gel. The shower didn’t work properly as we had to hold the button, and there were frequent power outages. The only good thing was the swimming pool; otherwise, it was an average stay.
Room: Garden Bunglow
Great Location, Slow Service, limited Veg Men
travelled with family and enjoyed the serene locations. the hotels rooms are scattered around lawns with palm trees and hammocks. The rooms were fairly large as we could adjust an extra bed for our child. the restaurant was a bit of downer as there were limited veg options. Also as it is secluded location you cannot go around for food unless you have a car. there is no public transport available you have to manage on your own.
Room: Garden Bunglow
Welcomhotel by ITC Hotels, Kences Palm Beach has replied on Mon Sep 08 18:10:23 IST 2025
Dear Guest Namaste!! Thank you for taking out the time to share your valuable feedback with us. The team here would be delighted to see your compliments. Look forward to welcoming you back again at ITC Hotels. Responsibly Yours, Virender Thapa General Manager Welcomhotel Kences Palm Beach Mamallapuram Tamil Nadu, India
Terrible Stay
At the time of booking, the listing clearly showed a night stay priced at taxes, and I also received an advance voucher confirming the same. However, after payment, the booking reflected only a day stay (8 AM – 8 PM). Further, I was contacted by your customer support and informed that I would have to pay an additional ₹8000+ for a night stay. I immediately raised a cancellation request, but my booking has still not been cancelled. This has caused unnecessary stress and inconvenience.
Room: Day Use Room 8 AM to 8 PM, Check-in and Check-out on same day
Welcomhotel by ITC Hotels, Kences Palm Beach has replied on Thu Sep 04 10:12:24 IST 2025
Dear Guest, Namaste!! Thank You for your valuable feedback! We at WelcomHotel Kences Palm Beach, always strive to provide our guests a comfortable and luxurious experience. At the outset, I would like to express my sincere apologies for the reported inconvenience caused to you during your stay with us. I would like to assure you that I have personally addressed the same with the concerned and necessary corrective measures have been initiated to prevent recurrence. May I request you to please consider this experience as an aberration, not reflective of the high standards that you have come to expect from us. It was a pleasure to have you with us and we would sincerely look forward to welcome you back soon!! Thank You Warm Regards, Virender Thapa General Manager Welcomhotel Kences Palm Beach No. 53 Devaneri Village East coast Road, Mamallapuram Tamil Nadu, India
Overrated and underperforming
Room is very basic with old furniture, mouldy curtains. Food is below average. Room service is very slow. Beach acccess and greenery is good. It is super expensive as compared to the services offered. I clearly do not expect mould in my shower curatins in a 5 star.
Room: Garden Bunglow
Welcomhotel by ITC Hotels, Kences Palm Beach has replied on Thu Sep 04 10:12:19 IST 2025
Dear Guest, Namaste!! Thank You for your valuable feedback! We at WelcomHotel Kences Palm Beach, always strive to provide our guests a comfortable and luxurious experience. At the outset, I would like to express my sincere apologies for the reported inconvenience caused to you during your stay with us. I would like to assure you that I have personally addressed the same with the concerned and necessary corrective measures have been initiated to prevent recurrence. May I request you to please consider this experience as an aberration, not reflective of the high standards that you have come to expect from us. It was a pleasure to have you with us and we would sincerely look forward to welcome you back soon!! Thank You Warm Regards, Virender Thapa General Manager Welcomhotel Kences Palm Beach No. 53 Devaneri Village East coast Road, Mamallapuram Tamil Nadu, India
Not worth the money
The property is beautiful and well maintained, but the service was poor and disappointing. Staff were unresponsive, and the food options were very limited with hardly any variety on the menu. For the price charged, the overall experience did not feel worth it. A resort with potential, but service and dining need major improvement.
Room: Garden Cottages
Welcomhotel by ITC Hotels, Kences Palm Beach has replied on Thu Sep 04 10:12:15 IST 2025
Dear Guest, Namaste!! Thank You for your valuable feedback! We at WelcomHotel Kences Palm Beach, always strive to provide our guests a comfortable and luxurious experience. At the outset, I would like to express my sincere apologies for the reported inconvenience caused to you during your stay with us. I would like to assure you that I have personally addressed the same with the concerned and necessary corrective measures have been initiated to prevent recurrence. May I request you to please consider this experience as an aberration, not reflective of the high standards that you have come to expect from us. It was a pleasure to have you with us and we would sincerely look forward to welcome you back soon!! Thank You Warm Regards, Virender Thapa General Manager Welcomhotel Kences Palm Beach No. 53 Devaneri Village East coast Road, Mamallapuram Tamil Nadu, India
Average Stay
I can’t complaint about the ambience or food in ITC but coming to service it was very disappointing. The rooms allocated are not updated and after I check in they bring other guests to room holding other key card which was very frustrating. The breakfast had various options, pool was clean, food was very appetising the only drawback I faced was with service.
Room: Garden Cottages
Welcomhotel by ITC Hotels, Kences Palm Beach has replied on Wed Aug 20 17:23:21 IST 2025
Dear Guest, Namaste!! Thank You for your valuable feedback! We at WelcomHotel Kences Palm Beach, always strive to provide our guests a comfortable and luxurious experience. At the outset, I would like to express my sincere apologies for the reported inconvenience caused to you during your stay with us. I would like to assure you that I have personally addressed the same with the concerned and necessary corrective measures have been initiated to prevent recurrence. May I request you to please consider this experience as an aberration, not reflective of the high standards that you have come to expect from us. It was a pleasure to have you with us and we would sincerely look forward to welcome you back soon!! Thank You Warm Regards, Virender Thapa General Manager Welcomhotel Kences Palm Beach No. 53 Devaneri Village East coast Road, Mamallapuram Tamil Nadu, India
good rooms very ordinary food
This was our second stay at this property. While we had an excellent check in at the front office and also we did an upgrade to a beach facing villa for a day and a day in the suite room. The rooms were very well kept. If I have to talk of F&B the breakfast had an excellent spread and we simply loved it. Lunch and dinner we used to eat in the room as we had a pet with us. The in room dining experience was very average. The order used to take really long and most of it was forgotten and we had to repeatedly keep reminding them. Also the quality of food was very average no where near to a five star food it was very ordinary. Guys you need to pay attention here. People stay in five stars or good hotels for experience and one bad experience will make us think should we go back again ? In my case I will look at another option next time for sure.
Room: Club Room
Welcomhotel by ITC Hotels, Kences Palm Beach has replied on Wed Aug 20 17:20:53 IST 2025
Dear Guest Namaste!! Thank you for taking out the time to share your valuable feedback with us. The team here would be delighted to see your compliments. Look forward to welcoming you back again at ITC Hotels. Responsibly Yours, Virender Thapa General Manager Welcomhotel Kences Palm Beach Mamallapuram Tamil Nadu, India
Pleasant stay at the beachfront hotel
Welcomehotel by ITC is a nice getaway for comfortable resort stay on the ECR with direct access to the beach from within the property. Behaviour of the staff is polite and courteous. Ask for beach facing rooms during check-in.
Room: Garden Cottages
Welcomhotel by ITC Hotels, Kences Palm Beach has replied on Wed Aug 20 17:20:39 IST 2025
Dear Guest Namaste!! Thank you for taking out the time to share your valuable feedback with us. The team here would be delighted to see your compliments. Look forward to welcoming you back again at ITC Hotels. Responsibly Yours, Virender Thapa General Manager Welcomhotel Kences Palm Beach Mamallapuram Tamil Nadu, India
Average Stay
property is at great location, but rooms have gone quite old due to vintage of the property. Food was fine,not as per expectation and as per welcome group standards. Same for the service also, though there were good number of staff but the service was extremely bad property is at great location, but rooms have gone quite old due to vintage of the property. Food was fine,not as per expectation and as per welcome group standards. Same for the service also, though there were good number of staff but the service was extremely bad.
Room: Garden Bunglow
Welcomhotel by ITC Hotels, Kences Palm Beach has replied on Thu Sep 04 10:12:11 IST 2025
Dear Guest, Namaste!! Thank You for your valuable feedback! We at WelcomHotel Kences Palm Beach, always strive to provide our guests a comfortable and luxurious experience. At the outset, I would like to express my sincere apologies for the reported inconvenience caused to you during your stay with us. I would like to assure you that I have personally addressed the same with the concerned and necessary corrective measures have been initiated to prevent recurrence. May I request you to please consider this experience as an aberration, not reflective of the high standards that you have come to expect from us. It was a pleasure to have you with us and we would sincerely look forward to welcome you back soon!! Thank You Warm Regards, Virender Thapa General Manager Welcomhotel Kences Palm Beach No. 53 Devaneri Village East coast Road, Mamallapuram Tamil Nadu, India
Good Stay
It was good
Room: Club Room
Welcomhotel by ITC Hotels, Kences Palm Beach has replied on Wed Aug 20 17:20:27 IST 2025
Dear Guest Namaste!! Thank you for taking out the time to share your valuable feedback with us. The team here would be delighted to see your compliments. Look forward to welcoming you back again at ITC Hotels. Responsibly Yours, Virender Thapa General Manager Welcomhotel Kences Palm Beach Mamallapuram Tamil Nadu, India
Good Stay
Location is excellent food in restaurant was good breakfast n dinner buffet was good. But food at shack was not good. Services n spa good. Food prices should be reduced n overpriced. Swimming pool was good.
Room: Beach Villa
Welcomhotel by ITC Hotels, Kences Palm Beach has replied on Wed Aug 06 17:35:02 IST 2025
Dear Guest Namaste!! Thank you for taking out the time to share your valuable feedback with us. The team here would be delighted to see your compliments. Look forward to welcoming you back again at ITC Hotels. Responsibly Yours, Virender Thapa General Manager Welcomhotel Kences Palm Beach Mamallapuram Tamil Nadu, India
Good Stay
They upgraded us to a cottage. The room was comfortable with a balcony and the view was superb. The Breakfast variety was excellent and wide spread cuisine
Room: Club Room
Welcomhotel by ITC Hotels, Kences Palm Beach has replied on Wed Aug 06 17:34:22 IST 2025
Dear Guest Namaste!! Thank you for taking out the time to share your valuable feedback with us. The team here would be delighted to see your compliments. Look forward to welcoming you back again at ITC Hotels. Responsibly Yours, Virender Thapa General Manager Welcomhotel Kences Palm Beach Mamallapuram Tamil Nadu, India
Poor Stay
We have been to this place thrice but had a very bad experience and customer service is really bad now.. horrible experience to say the least. It started with a delayed check in, despite of kids trabelling with us. rooms and bathrooms were not clean, Air conditioner was not working properly in one room. To our shock we found insects breeding across pool. Very bad service at restaurant .horrible experience overall.
Room: Garden Cottages
Welcomhotel by ITC Hotels, Kences Palm Beach has replied on Wed Aug 20 17:22:44 IST 2025
Dear Guest, Namaste!! Thank You for your valuable feedback! We at WelcomHotel Kences Palm Beach, always strive to provide our guests a comfortable and luxurious experience. At the outset, I would like to express my sincere apologies for the reported inconvenience caused to you during your stay with us. I would like to assure you that I have personally addressed the same with the concerned and necessary corrective measures have been initiated to prevent recurrence. May I request you to please consider this experience as an aberration, not reflective of the high standards that you have come to expect from us. It was a pleasure to have you with us and we would sincerely look forward to welcome you back soon!! Thank You Warm Regards, Virender Thapa General Manager Welcomhotel Kences Palm Beach No. 53 Devaneri Village East coast Road, Mamallapuram Tamil Nadu, India
Terrible Stay
Checking was late, rooms were not clean, ac not working, pool had insects breeding. Very bad service at restaurant..horrible experience
Room: Garden Bunglow
Welcomhotel by ITC Hotels, Kences Palm Beach has replied on Wed Aug 20 17:22:58 IST 2025
Dear Guest, Namaste!! Thank You for your valuable feedback! We at WelcomHotel Kences Palm Beach, always strive to provide our guests a comfortable and luxurious experience. At the outset, I would like to express my sincere apologies for the reported inconvenience caused to you during your stay with us. I would like to assure you that I have personally addressed the same with the concerned and necessary corrective measures have been initiated to prevent recurrence. May I request you to please consider this experience as an aberration, not reflective of the high standards that you have come to expect from us. It was a pleasure to have you with us and we would sincerely look forward to welcome you back soon!! Thank You Warm Regards, Virender Thapa General Manager Welcomhotel Kences Palm Beach No. 53 Devaneri Village East coast Road, Mamallapuram Tamil Nadu, India
Excellent Stay
Loved the stay. Food was very good. Beach was very clean. We enjoyed a lot. We even saw the Sunrise. The area is very huge, greenery and excellent place to stay taking a break from work.
Room: Club Room|Garden Bunglow
Welcomhotel by ITC Hotels, Kences Palm Beach has replied on Wed Aug 20 17:19:57 IST 2025
Dear Guest Namaste!! Thank you for taking out the time to share your valuable feedback with us. The team here would be delighted to see your compliments. Look forward to welcoming you back again at ITC Hotels. Responsibly Yours, Virender Thapa General Manager Welcomhotel Kences Palm Beach Mamallapuram Tamil Nadu, India
Wonderful memor
We had a very good stay in the resort. Infini pool was great facing the sea. The kids enjoyed it a lot. this resort had more greens compared to other places.. the food was tasty..
Room: Garden Cottages
Welcomhotel by ITC Hotels, Kences Palm Beach has replied on Sat Aug 02 17:25:28 IST 2025
Dear Guest Namaste!! Thank you for taking out the time to share your valuable feedback with us. The team here would be delighted to see your compliments. Look forward to welcoming you back again at ITC Hotels. Responsibly Yours, Virender Thapa General Manager Welcomhotel Kences Palm Beach Mamallapuram Tamil Nadu, India
Excellent Stay
The stay at itc kenses palm was excellent . ambience is great . the food had lesser spreads than the other 5 star resorts , nevertheless it was sufficient and very tasty. The service was very good . The room was very spacious and the entire property is neatly maintained . Also the resort is very kids friendly The stay at itc kenses palm was excellent . ambience is great . the food had lesser spreads than the other 5 star resorts , nevertheless it was sufficient and very tasty. The service was very good . The room was very spacious and the entire property is neatly maintained . Also the resort is very kids friendly .
Room: Garden Bunglow
Welcomhotel by ITC Hotels, Kences Palm Beach has replied on Sat Aug 02 17:25:13 IST 2025
Dear Guest Namaste!! Thank you for taking out the time to share your valuable feedback with us. The team here would be delighted to see your compliments. Look forward to welcoming you back again at ITC Hotels. Responsibly Yours, Virender Thapa General Manager Welcomhotel Kences Palm Beach Mamallapuram Tamil Nadu, India
Excellent Stay
I stayed at WELCOME HOTEL ITC Resort in 1 nights. The hotel was excellent — clean rooms, friendly staff, and a great pool area. walk from the beach, which was perfect. The breakfast had a good variety, though the coffee could be improved. Highly recommend for a relaxing vacation! I stayed at WELCOME HOTEL ITC Resort in 1 nights. The hotel was excellent — clean rooms, friendly staff, and a great pool area. walk from the beach, which was perfect. The breakfast had a good variety, Highly recommend for a relaxing vacation!
Room: Garden Cottages
Welcomhotel by ITC Hotels, Kences Palm Beach has replied on Wed Aug 06 17:33:36 IST 2025
Dear Guest Namaste!! Thank you for taking out the time to share your valuable feedback with us. The team here would be delighted to see your compliments. Look forward to welcoming you back again at ITC Hotels. Responsibly Yours, Virender Thapa General Manager Welcomhotel Kences Palm Beach Mamallapuram Tamil Nadu, India
Excellent Stay
Exceptional hospitality and great ambiance and very neat and clean room we are excited to visit again
Room: Garden Bunglow
Welcomhotel by ITC Hotels, Kences Palm Beach has replied on Wed Aug 06 17:33:25 IST 2025
Dear Guest Namaste!! Thank you for taking out the time to share your valuable feedback with us. The team here would be delighted to see your compliments. Look forward to welcoming you back again at ITC Hotels. Responsibly Yours, Virender Thapa General Manager Welcomhotel Kences Palm Beach Mamallapuram Tamil Nadu, India
In Cheyyur
Mahabalipuram
East Coast Road
East Coast Road
East Raja Street
Central Pondicherry
Muttukadu
White Town
Auroville
Covelong
T Nagar
Guindy
Anna Salai
Kamaraj Salai
OMR chennai
ECR Kovalam
ECR Kovalam
East Coast Road
East Coast Road
Mahabalipuram
GKM St
East Raja Street
East Coast Road
East Coast Road
East Coast Road
White Town
East Coast Road
Teynampet
Nandanam
Mahabalipuram
Guindy
Subbarayapillai Chathiram
Saidapet
T Nagar
Guindy
East Coast Road
East Coast Road
Kadalur
ECR Kovalam
Mahabalipuram
Echur
East Raja Street
Thiruporur
East Coast Road
East Coast Road
