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New Town, Kolkata
125 Ratings, 74 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the friendly staff and good location of this property, making it convenient for quick visits. Some reviews mention clean rooms and decent food, with AC and hot water available. However, many others raised concerns about hygiene and room maintenance. While some found the service satisfactory, others faced issues with cleanliness and responsiveness at the reception.
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Terrible Experience – Avoid This Place at All Costs
Terrible Experience – Avoid This Place at All Costs Our stay here was an absolute nightmare. There was never anyone at the reception when needed. Shockingly, someone entered our room without permission while we were out and left the door wide open. Several of our belongings were stolen, and when we reported it, the staff were extremely rude, dismissive, and refused to take any responsibility. The rooms themselves were filthy, clearly not maintained or cleaned properly. To make things worse, both the woman and the man at the front desk displayed serious behavioral issues – no professionalism, no courtesy, and no accountability. This was easily the worst experience we've ever had at any property. I strongly advise others to stay away from this place for their own safety and peace of mind
Room: Deluxe Room
Via Dream Plaza has replied on Mon Oct 13 18:27:28 IST 2025
We deeply regret the distressing experience you faced during your stay. The security breach and theft, along with the unprofessional behavior of our staff, are completely unacceptable and not aligned with our standards. We take such matters very seriously and have escalated your concerns to the highest level for immediate investigation and corrective action. Your safety and satisfaction are our top priorities, and we sincerely apologize for the inconvenience and discomfort caused. Thank you for bringing these issues to our attention. We are committed to making the necessary improvements to ensure no guest faces such problems in the future.
Very dirty
The hotel room was very dirty. The sheets were not even change. The pillow was all stained. The wall were full of spider webs. There was no Wi-Fi and they were fighting outside till 1 AM in the morning.
Room: Deluxe Room
Via Dream Plaza has replied on Mon Oct 13 14:28:21 IST 2025
We sincerely apologize for the discomfort you experienced during your stay. Your feedback regarding cleanliness, stained linens, lack of Wi-Fi, and noise disturbances is deeply concerning and not reflective of our standards. We are taking immediate steps to address these issues, including enhancing housekeeping and ensuring a peaceful environment for our guests. We appreciate you bringing these matters to our attention, as it helps us improve. We hope to have the opportunity to provide you with a much better experience in the future.
Solid e
I recommend this hotel to everyone who is on budget. Overall a solid experience, the food was decent, perfect for a quick trip.
Room: Deluxe Room
Average Stay
That hotel is good but bedsheets was dirty, tv is not working, some insects is also there. But staff is good.
Room: Deluxe Room
Via Dream Plaza has replied on Tue Sep 16 13:32:24 IST 2025
Thank you for sharing your feedback. We are glad to know you found our staff to be good and supportive. However, we sincerely apologize for the inconvenience caused due to cleanliness, TV, and insects in the room. Please be assured that we have addressed these concerns with the team to ensure a better experience in the future. The highlighted issues have now been resolved.
Excellent Stay
Easy access to nearby restaurants and shops. Hot water was available at all times. Great for quick overnight visits. AC and geyser worked perfectly throughout. Got early check-in without much hassle.
Room: Deluxe Room
Via Dream Plaza has replied on Fri Sep 12 15:59:17 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
Excellent Stay
No major complaints, the room was spacious with all the basic ameni, the service was timely. ticks all the boxes. No major complaints, the room was spacious with all the basic amenities, the service was timely. ticks all the boxes.
Room: Deluxe Room
Via Dream Plaza has replied on Fri Sep 12 15:59:14 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
Good Stay
Nice interiors and good lighting in the room. Everything was smooth, right from check-in to check-out. Easy access to nearby restaurants and shops. Great for quick overnight visits. The property felt safe and well-maintained. AC and geyser worked perfectly throughout.
Room: Deluxe Room
Via Dream Plaza has replied on Fri Sep 12 15:59:12 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
Excellent Stay
We didn't face any issues during our stay. Good for solo travellers and couples alike. Room service was timely and polite. The washroom was clean and hygienic. Peaceful environment made it perfect for rest. Great for quick overnight visits.
Room: Deluxe Room
Via Dream Plaza has replied on Fri Sep 12 15:59:08 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
Excellent Stay
The room was just as shown in the picture. Value for money stay. Rooms were spacious and clean. Staff was polite
Room: Deluxe Room
Via Dream Plaza has replied on Fri Sep 12 15:59:07 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
very bad experience
The rooms were covered with bedbugs which bit us the whole night and we could not sleep. Moreover, the rooms were covered with dust and all over....even on the fans as well. The staff were also not good. Over all it was a very bad experience
Room: Deluxe Room
Via Dream Plaza has replied on Mon Aug 11 17:51:51 IST 2025
We sincerely apologize for the unpleasant experience you had with bedbugs, dust, and staff behavior during your stay. FabHotels takes such feedback very seriously and has immediately escalated this issue with the hotel management to ensure thorough pest control and enhanced cleanliness measures. We are committed to improving our services and ensuring a comfortable stay for all guests. Please be assured that the mentioned issues have now been resolved.
great
very good service very nice view staaf very friendly and honest hotel bery clean and hygeine nice experience
Room: Deluxe Room
Via Dream Plaza has replied on Tue Jul 01 15:23:46 IST 2025
Thank you for your wonderful feedback! We're delighted to know you enjoyed the service, cleanliness, and the view. Your appreciation for our staff means a lot. Looking forward to welcoming you again soon!
excellent
very good service very nice view staaf very friendly and honest hotel bery clean and hygeine nice experience
Room: Deluxe Room
Via Dream Plaza has replied on Mon Aug 04 12:57:32 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
Pathetic Experience – Avoid at All Costs!
This was by far one of the worst stays I've ever had. The room was extremely unhygienic, with filthy linen and a terrible overall condition. It was nothing like the photos shown during booking. The bathroom was dirty, the bed sheets looked like they hadn’t been washed, and the entire place smelled damp and musty. I genuinely regret booking this place – it completely ruined the experience. Do not fall for the misleading listing. Avoid this property at all costs. Absolutely not recommended. Booking platforms should take strict action against such listings that deceive customers.
Room: Deluxe Room
Via Dream Plaza
We sincerely regret the experience you had during your stay. This is certainly not the standard we aim to provide. Your concerns regarding cleanliness, misleading photos, and overall hygiene are taken seriously, and we truly apologize for the inconvenience caused. **The mentioned issues have now been resolved.**
Goo
Superb property. The stay was really good and comfortable. The staff was very friendly and helpful. The location was 10/10
Room: Deluxe Room
Via Dream Plaza has replied on Tue Jun 17 16:06:16 IST 2025
Thank you for your feedback! We're glad to hear that you had a good stay. We hope to welcome you again soon!
great stay
"An excellent choice for budget travelers! The room was clean, well-lit, and spacious. The hotel staff were extremely friendly and helpful, always offering tips about places to visit nearby. I was very pleased with the affordable rates, and the location made it convenient to visit all the key attractions. Highly recommended!"
Room: Deluxe Room
Via Dream Plaza has replied on Mon Jun 02 13:36:27 IST 2025
Thank you for choosing FabHotel and for your wonderful review! We’re delighted to know you found our rooms clean, spacious, and well-lit. Our team takes pride in being friendly and helpful, and we’re glad their local tips enhanced your stay. It’s great to hear you appreciated our affordable rates and convenient location for exploring key attractions. Your recommendation means a lot to us. We look forward to welcoming you back on your next visit!
great sta
"This hotel is a great budget option with excellent service. The room was clean, the bed was comfortable, and the staff were very welcoming. I loved the location as it was close to major attractions. For the price, this hotel offers excellent value, and I would definitely stay here again."
Room: Deluxe Room
Via Dream Plaza has replied on Sat May 31 06:00:44 IST 2025
Thank you for the wonderful review! We're delighted you enjoyed the clean room, comfortable bed, and warm hospitality. It's great to know our location and value met your expectations. We look forward to welcoming you back soon at FabHotels!
great
"This hotel is a great budget option with excellent service. The room was clean, the bed was comfortable, and the staff were very welcoming. I loved the location as it was close to major attractions. For the price, this hotel offers excellent value, and I would definitely stay here again."
Room: Deluxe Room
Via Dream Plaza has replied on Mon Aug 04 12:57:36 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
Needs improvement in the overall hygiene if the hote
Location was good and the staff was very helpful.I think the room needs little more maintenance. The TV was not working. The bathroom needs more maintence
Room: Deluxe Room
Via Dream Plaza has replied on Mon Aug 04 12:57:38 IST 2025
Dear Guest, We’re sorry your experience wasn’t as expected. Your feedback is noted and we’ll work on improving our services for a better stay next time.
Excellent
From the fresh linens to the neatly arranged room, everything was just perfect. Highly recommended for a comfortable stay. I had an amazing experience
Room: Deluxe Room
Via Dream Plaza has replied on Mon Aug 04 12:57:42 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
Worst room for stay
Cleaning worst, TV is not functional. Area is less as mentioning. Bed lining cleaning. Towel is also not cleaned.
Room: Deluxe Room
Via Dream Plaza has replied on Mon Aug 04 12:57:43 IST 2025
Dear Guest, We’re sorry your experience wasn’t as expected. Your feedback is noted and we’ll work on improving our services for a better stay next time.
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