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Gold Valley, Lonavala
2563 Ratings, 1580 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Upper Deck Resort is a gem located at a scenic high point in Lonavala, offering breathtaking views of valleys and mountains. Guests appreciate the spacious rooms and the warm hospitality of the staff. While the food is tasty, many note that it's pricey, with only buffet options available. Though the approach road can be challenging, the overall ambiance and serene environment make it a wonderful getaway, especially during the monsoon.
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Average Stay
service not upto the mark, food was below average, only positive thing was the view from the property
Room: Deluxe Room
Good Stay
rooms were clean, location was excellent but the booking on makemytrip was 4k more expensive than a direct booking at the hotel keeping all inclusives same.
Room: Deluxe Room
not worth the price.
Location is great. Not maintained properly.. Not worth the price for sure. Food is strictly average.
Room: Cottage Room with Forest View
Upper Deck Resort has replied on Sun Oct 12 07:28:33 IST 2025
Dear Valued Gues, Thank you for taking the time to share your feedback. We're glad to hear you appreciated our location, but we're truly sorry to learn that other aspects of your stay didn’t meet your expectations. Your comments regarding maintenance, value, and food quality are taken seriously and have been shared with the relevant teams for immediate review. We are committed to improving and hope you'll consider giving us another opportunity in the future to provide you with a much better experience. Regards, Saurabh Bamane General Manager
Average Stay
Room was spacious. Property is at prime location. But the variety of food in complimentary breakfast is very limited. Curtains are torn and dirty. There is no room for driver and ghe food for driver is stale
Room: Premium Cottage Room with Valley View
Excellent Stay
Upper deck justifies its name being at a good height. Good infrastructure, very cordial & supportive staff, excellent food, good view from the rooms all are assets of the resorts leading to a very comfortable stay.
Room: Cottage Room with Mountain View
Upper Deck Resort has replied on Mon Oct 13 01:04:04 IST 2025
The resort has good infrastructure: rooms/cottages are spacious, balconies common, nice exteriors and layout. Warm Regards, Saurabh J Bamane
Excellent Stay
Wow Just an awesome place to stay..!! Good rooms, Delicious food..variety of breakfast. Breathtaking natural view and mesmerising cloudy atmosphere. But little bit expensive otherwise love the place.
Room: Deluxe Room
Upper Deck Resort has replied on Mon Oct 13 01:06:33 IST 2025
Some reviews mention that the food, while good, feels expensive for what’s provided, and sometimes the variety isn’t as much as expected. Warm Regards, Saurabh J Bamane,
Bad experience.
My recent stay at Upper Deck Resort, Lonavala, with a booking for 2 rooms for 4 people was extremely disappointing. were the same. The receptionist and manager were adamant, refusing to allow two people in a room without the extra charge. Only after we asked to cancel the booking and refund the amount did they reluctantly agree to allow double occupancy. It felt like they were simply trying to exploit the situation. The rooms themselves were in terrible condition—damp, smelly, and with signs of water leakage. Basic amenities were missing: there was no Wi-Fi in the rooms (despite zero mobile network coverage in the area), making it impossible to even use phones or watch TV. The passage to the rooms was leaking, smelled bad, and had no proper carpeting. On top of that, there was no valet parking, no proper room service, and most of the advertised amenities were either non-functional or poorly maintained. the stay was a complete letdown. Poor service, bad attitude from staff, lack of maintenance, and no basic facilities made this one of the worst experiences I’ve had at a resort. Definitely not worth the money.
Room: Deluxe Room
Exciting trip and location. Fully corporateive staff
food is good and location is very exciting.very supporting staff. Raining season is lovely Site seen
Room: Deluxe Room
on the top of lonav
table top resort in Lonavla. stay above the clouds. big swimming pool and excellent food options. supportive staff
Room: Deluxe Room
Good Stay
Stay was decent. The property is located at one of the highest points of Lonawala. The breakfast and Dinner buffet is good there.
Room: Deluxe Room
Best View - Monsoon and Winter
Overall the stay was very pleasant. Monsoon season is the best to stay here with breathtaking mountain views. Rooms can be better however it was not bad either.
Room: Deluxe Room
Good location with worst resort plus food.Please avoi
Location Perfect.Rooms very old,furnitures very old,cleanliness not upto mark,breakfast very limited and bad taste .Hospitality at its worst. So Except for location nothing is good about thus place.Please avoid
Room: Deluxe Room
superb place
It was a wonderful experience. The property is well maintained and the food is also good enjoyed the stay
Room: Cottage Room with Mountain View
Upper Deck Resort has replied on Mon Sep 01 14:06:52 IST 2025
Dear Ms. Bharati, Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience with us. It's great to know that you enjoyed the well-maintained property and our food offerings. We truly appreciate your feedback and hope to welcome you back for another enjoyable stay soon! Warm regards, Saurabh Bamane General Manager
Good Stay
The stay was good, rooms should have more interior aesthetics, views were good,.if you just waht to relax, then go for it. Tungarli lake is 20 mins walk,
Room: Cottage Room with Mountain View
Upper Deck Resort has replied on Mon Sep 01 17:34:45 IST 2025
Dear Mr. Bonson Thank you for taking the time to share your experience with us. I'm delighted to know that you had a good stay and enjoyed the serene views and proximity to Tungarli Lake. We appreciate your constructive feedback regarding the room interiors. We are always looking for ways to enhance our guest experience, and your suggestions have been noted for future improvements. Our resort is indeed designed as a peaceful retreat, and it's wonderful to hear that you found it relaxing. We hope to welcome you back soon for another refreshing getaway. Warm regards, Saurabh Bamane General Manager
Pleasant stay, need attention to room
I was a ggod stay. the valley views were amazing, food too. Food is expensive. the road leading to the hotel needs attention as it's very much abrasive. Ricto drop from lonavla station.it is foggy mostly during rainy. can be best for view. during winters. Room interior could have been better, to aesthetics need to improve.
Room: Premium Cottage Room with Valley View
Upper Deck Resort
Dear Mr. Bonson, Thank you for choosing to stay with us and for sharing your valuable feedback. I'm pleased to hear that you enjoyed your stay, especially the breathtaking valley views and the quality of our food. We’re glad you found the overall experience relaxing and enjoyable. We also appreciate your constructive comments regarding the room interiors and pricing. Enhancing our aesthetics and offering better value are areas we're actively working on. Your feedback plays a vital role in guiding these improvements. Regarding the approach road, we understand it can be challenging, especially during the monsoons. While parts of the access road fall under public infrastructure, we are in communication with local authorities and exploring what we can do to assist in its upkeep for a smoother arrival experience. We’re also glad you highlighted the beauty of the surroundings during foggy and winter days — it truly is a special atmosphere that makes the stay even more memorable. Thank you once again for your insights. We hope to welcome you back soon for an even better experience. Warm regards, Saurabh Bamane General Manager
One of the best location
It's a beautiful property. Loved the view from the room, the deck, and the swimming pool. The food was decent.
Room: Deluxe Room
Upper Deck Resort
Dear Mr. Dave, Thank you for taking the time to share your feedback. We’re so pleased to hear that you enjoyed the beautiful views from the room, deck, and swimming pool – they truly are some of our favorite features too! We’re also glad you found the food decent, and we’ll certainly keep working to make it even better. Looking forward to welcoming you again for another relaxing stay. Warm regards, Saurabh Bamane, General Manager
Beautiful Location
Location is fantastic. Beautiful view. Everything is excellent. Food is also good. Rooms are spa Location is fantastic. Beautiful view. Everything is excellent. Food is also good. Rooms are spacious
Room: Deluxe Room
Upper Deck Resort
Dear Mr. Gopal Singh, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our fantastic location, the beautiful views, and found everything to be excellent—from the food to the spacious rooms. Your kind words truly mean a lot to us, and we’re so glad we could make your stay a memorable one. We hope to welcome you back again very soon! Warm regards, Saurabh Bamane General Manager
Average Stay
price does not justify the quality of the room and the food quality too .... view is excellent
Room: Cottage Room with Mountain View
Upper Deck Resort
Dear Mr. Kamalakaran, Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the excellent view—it's something we're very proud of. However, we're truly sorry to learn that you felt the room and food quality did not meet your expectations in relation to the price. Your comments are important to us, and we’ll be sharing them with our team to see where improvements can be made. We sincerely appreciate your input, as it helps us work toward offering a better experience for all our guests. We do hope you'll consider giving us another opportunity to serve you in the future. Warm regards, Saurabh Bamane General Manager
Average Stay
location is excellent...but the rooms are in very poor shape...just not justify the price ..food is just ok ... No room servi location is excellent...
Room: Cottage Room with Mountain View
Upper Deck Resort
Dear Mr. Kamlakaran, Thank you for taking the time to share your feedback. We're glad to hear that you appreciated our location — it's something many of our guests enjoy. However, we're truly sorry to learn that your experience with the room quality and food did not meet expectations. We understand how important comfort and value are, and we sincerely apologize for any inconvenience caused. Your comments have been shared with our team, and we’re taking them seriously as we work on improvements. We hope you'll consider giving us another chance in the future — we'd love the opportunity to provide you with the stay you deserve. Warm regards, Saurabh Bamane General Manager
Good Stay
This was our second stay in last 6 months. We had booked to enjoy monsoon view unfortunately it was too foggy so couldn’t enjoy it. We were aware of the rooms no surprise. Rooms are lil old and need some upgrade. Food quality is good. Buffet spread is decent. Chef Maharaj and his team served some real delicious food. For my 2 year daughter he prepared amazing dall khichdi full of ghee. For my mother since she was fasting they gave fruits, sabudana khichdi and Lassi. Staff is very polite supportive. Remember the location is very outskirts so take full meal plan as u wont find anything in near by area. The place ow good to relaz and mountain view.
Room: Deluxe Room
Upper Deck Resort
Dear Mr. Sanket, Thank you so much for choosing to stay with us again—it truly means a lot to have your continued trust and support! We're glad to hear that you enjoyed the food, especially the special care taken by Chef Maharaj and his team to prepare customized meals for your daughter and mother. Your kind words will be passed on to them—they'll be thrilled to know their efforts made your stay more comfortable. We also appreciate your honest feedback regarding the rooms. We understand your point and will certainly consider this as we continue to work on improving our guest experience. While the monsoon fog may have hidden the views this time, we hope the serene ambiance still offered you a relaxing break. You're absolutely right about our location being ideal for a peaceful getaway—though a bit remote, it’s perfect for unwinding amidst nature. We look forward to welcoming you back again, and hopefully next time with clearer skies and even better memories! Warm regards, Saurabh Bamane General Manager
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