I recently visited at this property with my family, and unfortunately, our experience at check-in was disappointing. We had booked two rooms, but upon arrival, we were informed that only one room was ready. The second room was not available because there was an engagement party going on, and guests from that event were using the room that was supposed to be assigned to us.
This was quite frustrating, especially since we had made our reservation in advance and expected both rooms to be ready upon our arrival. We had to wait for some time without any clear timeline, and there was no proper communication or apology for the inconvenience caused.