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Abhyudhya Nagar, Ratnagiri
9 Ratings, 3 Reviews
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Worth the Stay
The property was at a very prime location, which makes it easy to have access to all the possible means of commute. The most important thing I would like to mention is the hygiene of the rooms and the washrooms which was impressive. Very good assistance with the check-in and also very polite staff members and receptionist
Room: Semi Deluxe Room Non Ac
THE PARIVAR STAY
Dear Guest, Thank you so much for your wonderful feedback! We’re delighted to know that you enjoyed our prime location and found it convenient for commuting. It’s also great to hear that you were impressed with the cleanliness of our rooms and washrooms — maintaining high hygiene standards is always our top priority. Our team, including the reception staff, truly appreciates your kind words about their assistance and politeness. We look forward to welcoming you back soon for another comfortable and pleasant stay! warm regards,
Terrible Stay
Dear Team, I am writing to escalate an issue regarding my hotel booking made through MakeMyTrip. I had initially booked 3 AC rooms for 2 nights (from 1st June to 3rd June) and. Later, I modified the booking to extend my stay by one additional day—from 31st May to 3rd June—and paid an additional as prompted by your system. However, upon arrival at the hotel, I was informed that the rooms were now listed as non-AC, despite my having paid for AC rooms throughout. The hotel staff is asking for extra payment to access AC facilities, citing that the booking reflects non-AC rooms. This is extremely disappointing, especially considering: • I was not informed of any change in room type during the modification process. • The total amount I paid matches the pricing of AC rooms, not non-AC rooms. I request your urgent intervention to: 1. Coordinate with the hotel staff and ensure I am provided with the AC rooms I paid for, OR 2. Refund the difference between AC and non-AC room charges and ensure that I am only charged the genuine amount for a non-AC stay. Please treat this matter as urgent, as I am currently facing inconvenience at the property. Looking forward to your prompt assistance and a fair resolution.
Room: Semi Deluxe Room Non Ac
THE PARIVAR STAY
Dear Team,Greetings.I am writing to escalate an urgent issue regarding my hotel booking made via MakeMyTrip.I had originally booked 3 AC rooms for 2 nights (1st June to 3rd June). Later, I modified the booking to extend the stay by one additional day (from 31st May to 3rd June) and completed the payment as prompted by your system.However, upon arrival, I was informed that the booking now reflects non-AC rooms, and the hotel staff is asking for additional payment to access AC facilities. This is both unexpected and unacceptable, given the following:At no point during the modification process was I informed of any change in room category.The amount I paid aligns with the rate of AC rooms, not non-AC.This miscommunication is causing unnecessary stress and inconvenience during my stay. I urgently request that you:Coordinate with the hotel immediately and ensure I receive AC rooms as originally booked and paid for, ORRefund the difference in fare between AC and non-AC rooms, ensuring I’m only charged for the actual facilities provided.Please treat this matter as urgent, and confirm your action at the earliest, as I am currently checked in and awaiting resolution.Th
Average Stay
Staff is not yet trained to handle customer service.
Room: Semi Deluxe Room Non Ac
THE PARIVAR STAY has replied on Wed Feb 26 13:13:08 IST 2025
Dear Valued Guest,Thank you for sharing your honest feedback. We sincerely regret that our service did not meet your expectations. Providing excellent hospitality is our top priority, and we acknowledge that well-trained staff play a crucial role in delivering a seamless guest experience.We truly appreciate your patience and understanding, and we will take your feedback seriously by enhancing our training programs to ensure that our team is better equipped to handle guest needs efficiently and professionally. Your insights help us improve, and we hope to have the opportunity to welcome you again with a much-improved service experience. If there’s anything specific you’d like to share to help us improve further, please feel free to reach out.Best Regards,
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