We recently stayed at this property and while the theme of the hotel was quite nice, there were several areas that left much to be desired. Firstly, the rooms were incredibly small, with very little space to move around. The landline was not working, and there was no Wi-Fi available during our stay. Additionally, the room lacked sufficient lighting and natural sunlight, making it feel a bit gloomy. On the positive side, the bathroom was clean and well-maintained. The hotel is located outside the city, which means there’s nothing nearby, so it’s not very convenient if you’re looking for easy access to attractions or amenities. We booked our stay with breakfast and dinner included, but the food options were extremely limited. For breakfast, the only items available were sheera and sandwiches with bread and butter – not what we expected for a full meal. Also, instead of fresh juice, they served pre-made, crushed juice, which was disappointing. To top it off, the hotel charged us for serving milk to our 2-year-old daughter, even though children under 2 were supposed to eat for free. This was an unexpected and frustrating charge. Overall, while the place has potential with its aesthetic theme, the lack of amenities, limited food options, and inconvenience of its location made this stay less than ideal.
Dio Regaalo Theme Resort, Ratnagiri has replied on Wed Jan 15 12:54:03 IST 2025
Dear Priya,
Thank you for taking the time to share your feedback. I truly regret that your experience did not meet expectations, and I completely understand your concerns. It’s clear we missed the mark in several areas, and I sincerely apologize for the issues with the room size, amenities, and food offerings.
We are actively working to improve our services, including enhancing Wi-Fi access, room lighting, and expanding food options to provide a more enjoyable experience for our guests. I’m particularly sorry to hear about the confusion with the charge for milk, and I will personally look into that to ensure this doesn’t happen again.
Your comments are very valuable, and we’re committed to making improvements. I hope we can have the chance to welcome you back and offer a better experience in the future.
Best regards,
Dio Regaalo Theme Resort.