Blue Ocean The Fern Resort & Spa, Ganpatipule

Blue Ocean The Fern Resort & Spa, Ganpatipule has replied on Mon Sep 22 18:27:10 IST 2025

Dear Ms. Padte, We're delighted to know that you found our place beautiful and the greenery eye-catching. It's always wonderful to hear when guests appreciate the natural surroundings, as we take great care to maintain them. Your feedback about the food being "okay" is noted. We always aim for excellence, so we are eager to improve any area of our services that may not fully meet our guests’ expectations. Please feel free to share specific details, as it could help us enhance our dining experience. We understand that the lack of WiFi and mobile signal can be inconvenient for some guests. Our location is somewhat secluded, which sometimes impacts mobile reception. This has been an area of constant effort and we are presently exploring solutions that will enhance mobile connectivity without disrupting the serene ambiance of our location. We're grateful for your review and appreciate the time you've taken to share your experience. We look forward to offering an even better experience during your next visit. Thanks & Regards Prashant Jogi General Manager

Blue Ocean The Fern Resort & Spa, Ganpatipule has replied on Mon Sep 22 18:27:21 IST 2025

Dear Mr. Roy, We are elated to read about your positive experience at our property. The pleasant ambience, delicious food, and excellent views reflect what we aim to provide our guests. The gigantic size of our property is certainly something we are proud of as it allows us to offer a wide range of features to our guests. We always strive to provide our guests with the best experiences and this feedback reaffirms our efforts. We hope you get a chance to explore more of what we have to offer in your future visits. Your feedback is highly appreciated and will help us to improve our ability to serve you and other guests. Looking forward to welcoming you back soon. Thanks & Regards Prashant Jogi General Manager

Blue Ocean The Fern Resort & Spa, Ganpatipule

Dear Mr. Shende, We're saddened to hear about your disappointing experience during your stay on such a special occasion. It's clear that we fell short of providing the level of service we aim for. It's certainly not reflective of our usual operation standards. We understand how crucial a strong internet connection is for our guests and we regret that the wifi service failed during your visit. We're currently taking steps to address this issue. The problems you faced with the room amenities is also concerning for us. Be assured, we're taking necessary actions to rectify them at the earliest opportunity. We understand that getting the room next to an active construction site would have been disturbing. We will ensure more careful room assignments in future to avoid such scenarios. Response time to your request for a towel was obviously below standard, and we promise to significantly improve that specific aspect of our service. We're glad you enjoyed the breakfast buffet, and we assure you that the issues with restaurant service speed will also be addressed. Thanks & Regards Prashant Jogi General Manager

Blue Ocean The Fern Resort & Spa, Ganpatipule

Dear Mr. Panchori, We are pleased to hear that you had an enjoyable stay and appreciated our dedicated staff. Providing a positive experience for our guests is of utmost importance to our team. It's wonderful to see that our efforts have paid off in your experience. Your positive remarks about our staff are deeply appreciated and will be shared with the team to serve as further motivation. We continually strive to deliver a unique and memorable experience for every guest. Your feedback affirms that we are making strides in the right direction. We look forward to welcoming you again for another rewarding stay in the near future. Please do not hesitate to get in contact for any further assistance or requests. Your satisfaction is always our top priority. Warm regards. Thanks & Regards Prashant Jogi General Manager

Blue Ocean The Fern Resort & Spa, Ganpatipule

Dear Ms. Patil, We're truly sorry to read about your recent experience and we take your feedback very seriously. Our team is typically known for their exceptional service, and we're disheartened to hear that this was not reflected during your stay. We understand the importance of professional service in the hospitality industry, and we assure you the issues you've raised are not common. We've initiated a serious review of our staff training procedures to improve our customer service experience. We're also saddened to hear about your disappointment with the quality of our food. We strive to create palatable, satisfying dishes for our guests, and we're sorry that these did not meet your expectations. In light of your feedback, we are making every measure to address these issues and improve on these areas. Your feedback serves as an opportunity for us to better ourselves and deliver a stay that lives up our standards. We hope for another opportunity to better serve you in the future. Thanks & Regards Prashant Jogi General Manager

Blue Ocean The Fern Resort & Spa, Ganpatipule has replied on Mon Sep 22 18:27:41 IST 2025

Dear Ms. Saxena, We highly appreciate your honest feedback and we're very sorry to know that your stay with us was less than perfect. We understand that some areas did not meet your expectations and we appreciate your honest criticisms. We're glad to know that our staff, especially Aisha and Suraj, were able to assist you during your stay. We’re happy to hear that you enjoyed the thali at Tide and the couple spa experience. We will definitely take your feedback about the property maintenance, room services, and the restaurant services seriously and use it as an opportunity to improve and make positive changes. We certainly strive to provide our guests with a 5-star experience and we regret that we fell short in doing so during your stay. We hope to get another opportunity to welcome you back for a better and improved stay. Thanks & Regards Prashant Jogi General Manager

Blue Ocean The Fern Resort & Spa, Ganpatipule has replied on Wed Sep 10 18:28:10 IST 2025

Dear Mr. Naik, We're pleased to hear that you found the quality of our rooms up to the standard of a 3-4 star hotel and admired our range of amenities. We give hygiene the utmost priority, and appreciate your acknowledgment. It's interesting to know that despite the age of our property, you see it as well-maintained. We continually make efforts to keep all aspects of the hotel, from rooms to amenities, in top form. Your feedback is encouraging and inspires us to work harder to ensure our guests have an incredible experience. We hope to serve you again in the future. Thanks & Regards Prashant Jogi General Manager

Blue Ocean The Fern Resort & Spa, Ganpatipule has replied on Thu Aug 28 17:37:13 IST 2025

Dear Mr. Phadke, We're overjoyed to hear that you had such a great experience at our establishment. The sea-facing rooms are indeed something special and it's great that you got to enjoy the spectacular view. We put a lot of effort into the interior design to ensure our guests feel comfortable and it's satisfying to hear you appreciated their quality. Our culinary team will be excited to hear that their hard work paid off and you enjoyed the food! The staff is always dedicated to providing top-notch service and your positive comments reinforce their efforts. Providing you with an unforgettable experience was our goal and we're glad to have achieved that. We look forward to possibly having you as a guest in the future! Thanks & Regards Prashant Jogi General Manager

Blue Ocean The Fern Resort & Spa, Ganpatipule has replied on Thu Aug 28 17:37:43 IST 2025

Dear Mr. Chavan, We're absolutely thrilled to read your feedback! The beach vibes that envelope our place are indeed a highlight and we're glad you appreciated them. Knowing that you found your stay cozy is icing on the cake. It's delightful to hear that our food hit the right spot with you! We always strive to serve diverse and delectable meals to satisfy the varying taste buds of our esteemed customers. Knowing we're at a location that suited your needs makes us very happy. Location plays a pivotal role in enhancing the overall experience of our guests and we're glad we hit the mark for you. Your encouraging review serves as a great motivation for us to continue our efforts. We look forward to hosting you again. Until then, happy travels! Thanks & Regards Prashant Jogi General Manager

Blue Ocean The Fern Resort & Spa, Ganpatipule has replied on Thu Aug 28 17:37:28 IST 2025

Dear Mr. Lama, Your positive feedback is greatly appreciated! We are delighted to know you had an enjoyable experience with us, and that our team's friendly service and pleasant atmosphere played a part in that. Cleanliness and comfort in every room is our utmost priority. Noted on the issue with the lighting and bathroom drainage, and their fixes are already in our maintenance plan. Seeing that you found our location convenient and our facilities well maintained also makes us glad. Looking forward to your return next time where we hope to provide an even better experience. Your recommendation to others means a lot to us. Thanks & Regards Prashant Jogi General Manager

Blue Ocean The Fern Resort & Spa, Ganpatipule has replied on Thu Aug 28 17:37:55 IST 2025

Dear Ms. Rajoria, We deeply regret the experience you went through with the tent sea-facing rooms. We strive to ensure every stay is as comfortable and enjoyable as possible. Your concern about rodents is significant and we assure you that it will be addressed immediately. Following your feedback, we are ramping up our pests' control measures to eliminate any similar issues in the future. Also, the Wi-Fi issue is certainly not a standard at our property. We usually enjoy stable connections and will look into fixing any disruptions that occurred during your stay. We sincerely hope this incident doesn't discourage you from staying with us in the future. We assure you that your next stay will be worth remembering for all good reasons. Thanks & Regards Prashant Jogi General Manager

Blue Ocean The Fern Resort & Spa, Ganpatipule

Dear Mr. Bhagat, We're thrilled to hear that your stay was enjoyable and that you received excellent service from Shubham. It's always gratifying to know our team was able to make a positive impact on your stay. We'll pass on your praises to Shubham - he'll be excited to hear of your feedback! We look forward to welcoming you back for another fantastic stay! Thanks & Regards Prashant Jogi General Manager

Blue Ocean The Fern Resort & Spa, Ganpatipule has replied on Tue Aug 19 18:58:20 IST 2025

Dear Mr. Shirodkar, It's great to know that you found our property spacious and well-maintained with a pleasing atmosphere. We truly aim to create a comfortable and delightful environment for our guests. Your feedback about the in-room dining service is very valuable. We realize that it must have been inconvenient for you, especially with the limited options available nearby. We are constantly looking to adapt and enhance the services we offer and we're committed to improving this aspect for the comfort of our guests. We also understand your concern about the restricted hours for lunch and dinner. It's feedback such as yours that allows us to enhance the flexibility of our meal schedules. Understanding the scope for improvement in these areas, we are actively working towards enriching our in-house dining facilities and broadening the timings for our meals. We trust that these improvements will elevate the overall experience of all future stays. We appreciate your input and your partnership in helping us improve. We look forward to welcoming you back and to ensuring your next stay is even more comfortable and enjoyable. Thanks & Regards Prashant Jogi General Manager

Blue Ocean The Fern Resort & Spa, Ganpatipule has replied on Tue Aug 19 18:58:08 IST 2025

Dear Mr. Maggu, We value your feedback and it's wonderful to hear that you had a positive experience with our property and staff. It's our team's top priority to provide efficient service, so your comments are much appreciated. But we're deeply concerned to learn about your dissatisfaction during the rainy season. We continually strive to enhance the quality of our services in all weather conditions and it seems we have room for improvement during the wet season. Your comments have been noted and will be discussed with our team to rectify the shortcomings and enhance our service during rain, so every guest will have an equally enjoyable experience regardless of the weather. It's with such feedback that we can grow, improve and continue to provide a high-standard service. Your critiques are as valuable as your compliments. We hope to serve you better and live up to the 5-star standard in the future. Thanks & Regards Prashant Jogi General Manager

Blue Ocean The Fern Resort & Spa, Ganpatipule

Dear Bagal, We're overjoyed to read about your wonderful experience at our Ocean View Resort, Ganpatipule! It's fantastic to know that you loved our prime beachfront location with an uninterrupted view of the Arabian Sea, and that the tranquil sunset from your balcony made it to the highlights of your trip. Knowing that you found our rooms clean, spacious, and well-maintained makes us incredibly proud! We're glad that our team could live up to your expectations in terms of courtesy, helpfulness, and promptness of service, all with a beaming smile. It's awesome to hear that you enjoyed our fresh, delicious food, especially the local Konkani dishes. We strive to create a serene and family-friendly ambiance and are thrilled to know we were successful in providing you such an environment. We're delighted that our proximity to the Ganpatipule temple added to your convenience. Your recommendations to couples, families, and solo travelers are much appreciated. We're eagerly waiting to have you back for another calm and scenic getaway! Thanks & Regards Prashant Jogi General Manager

Blue Ocean The Fern Resort & Spa, Ganpatipule has replied on Tue Aug 19 18:57:46 IST 2025

Dear Guest, We're so glad to hear that you had a wonderful stay at Blue Ocean Resort and Spa, Ganpatipule. Your positive feedback about our location, food and staff is truly uplifting. We also appreciate your observations about our lighting and cleanliness of the pool area. We understand how these aspects can impact one's stay and we've taken your feedback into careful consideration. Our team will inspect the lighting in all the rooms, walk paths as well as improve pool hygiene especially for the kid's area. Improvement in these areas is something we take to heart and promise to address promptly. It's great to know that despite these minor inconveniences, you enjoyed your stay and look forward to coming back. We look forward to welcoming you back for a longer stay to provide an even more memorable and comfortable experience. Thanks & Regards, Prashant Jogi General Manager

Blue Ocean The Fern Resort & Spa, Ganpatipule has replied on Thu Aug 28 00:05:11 IST 2025

Dear Ms. Mahadik, We're incredibly happy to hear about your satisfying stay with us and that you enjoyed the beautiful beach view, comfortable rooms, and nearby hiking. It's also fantastic to know that the Ganesh Mandir and stunning view from the mountain contributed to your positive experience. We're excited at the prospect of you returning for another visit. We always strive to create special memories for our visitors and reading your comments affirms our efforts. Your review means a lot to us and assures us that we are on the right track when it comes to providing quality experiences for our guests. We look forward to serving you again on your next visit. Thanks & Regards Prashant Jogi General Manager

Blue Ocean The Fern Resort & Spa, Ganpatipule has replied on Mon Jul 28 16:51:09 IST 2025

Dear Mr. Shinde, We are thrilled to hear that your stay at Blue Ocean Resort was perfect. It's heartening to know that the warm hospitality and atmosphere of the property made you feel relaxed and at home. Our main goal is to create a comfortable, inviting atmosphere for our guests, so your feedback reaffirms that we are successful in doing so. It was our pleasure to welcome you and we hope that you will consider us again when planning your next getaway. We look forward to hosting you again, offering the same high-quality service that enhanced your recent experience. Your glowing feedback has been shared with our team and has brought smiles to our faces. We can't wait to welcome you back to Blue Ocean Resort in the near future. Thanks & Regards Prashant Jogi General Manager

Blue Ocean The Fern Resort & Spa, Ganpatipule has replied on Mon Jul 28 16:50:34 IST 2025

Dear Mr. Shirodkar, We're sincerely sorry to hear about the inconvenience you had during your stay with us. We believe in providing quality service and a well-maintained property to our guests. It's evident that we fell short in your instance. We recognize how frustrating it could get not having functional appliances in your room. Your feedback concerning the refrigerator and ceiling fan has been noted and will be addressed promptly to our maintenance team. We hope we'll be able to mitigate such occurrences going forward. We appreciate you being patient and understanding in bringing the needed changes. Though nothing can make up for such disappointing experience, we would like to use this event as a learning opportunity and we're determined to make improvements wherever necessary. We look forward to a chance at providing a much improved stay in your future visits. Thanks & Regards Prashant Jogi General Manager