The property boasts a prime location near New Market, perfect for shopping enthusiasts. Guests appreciate the courteous staff and the rooftop bar with a city view, enhancing the ambiance. However, consistent complaints highlight poor cleanliness, worn-out facilities, and maintenance issues, including unpleasant odors in rooms. While the breakfast quality is often mentioned as lacking variety, many guests enjoy the decent food available. The combination of location and service keeps some visitors returning despite the property's shortcomings.