Park Palace Hotel

First off all I like the ambience they are providing......the room was too amazing I have ever experience...Hotel staff behaviour is very good and so polite and co operative also. I have visited two times and and want to go more

room service was excellent,food was also good,all other services was also good

best hotel prime location neat and clean good staffs price genuine transportation is easy to find bathroom neat and clean good service

Pros: • Excellent Location • Convenient Shopping: Ladies clothes market is very close (5 mins walk) • Spacious Room Cons (Points of Improvement): • Expensive Food • Limited Breakfast Options

very neat and clean good location staff very good nice bathroom full carpet good hospitality enjoyed the trip

As per Room tarriff Room was very bad. Only Dinner and breakfast was good. I have taken Corporate Room of amount 2600+ but it was very bad.

The property location is very good. But ambiance and amenities are very poor , toiletries are not provided . Food is average

The room was not properly maintained and washroom awful. we had requested the property owner to change the room earlier alloted. He did so but the other was also not up to the mark. We refrained from having bath the next day. The food quality was average with not much if clarity from bearers. However the positive pointers the location of the property in prime location with ready acess to cabs and other public transport.

good service n positive response from staff with a friendly environment. worthful service Paisawasool

The room was very unhygienic smell of cigarette and alcohol was full in the room , toilet seat was broken this room but it was like 1000 rs oyo room .

nothing to describe . in one word pathetic . ruthless receptionist ruthless owner . unhygienic dirty bad smell toilet are very very unhygienic dirty toilet seat is yellowish dirty . don't stay

Food and hospitality was marvellous. Room was very clean Locatiion of the hotel was good. Near by road

It was a pleasant stay. The location is very convenient. The staff interaction was excellent. They were very cordial and helpful. Food was OK, a little less spicy a little lightly cooked would have made it more acceptable for aged people like us. Overall it was a very comfortable stay. The atmosphere was homely with adequate security

All are bad . We face lot problems. No lift 4 floor only lift facilities for 5th floor unclean bathroom, relief not working even main door and bathroom door locked not working

Food was tasty but portion size could be better. Location is perfect, very close to Gariahat. Some amenities mentioned on MMT were missing. Food options are limited, especially in terms of continental items, and outside food is strictly not allowed, so you have to choose only from their menu. Staff behaviour was okay.

Very Bad

I booked a 5-day stay at Park Palace Hotel in Kolkata through the MakeMyTrip app, expecting a luxurious experience based on the glossy "luxury" room photos displayed. What I got instead was a complete nightmare, and it’s baffling that MakeMyTrip doesn’t verify the properties they list. The room was tiny, filthy, and had a foul, stale smell—nothing like the pristine images shown. The building itself is old, crumbling, and poorly maintained. The door locks were completely broken, forcing me to use makeshift to secure the room, which is unacceptable for any hotel claiming to offer comfort or safety. The mattress was so hard it gave me back pain after just one night, making sleep unbearable for the entire stay. To top it off, the hotel bans outside food, leaving you stuck with their overpriced, tasteless in-house dining. A plate of plain boiled rice costs ₹170, fish curry is ₹280—₹450 for a meal that was utterly bland and disappointing. Even a standard ₹20 water bottle is sold for ₹35, which is daylight robbery considering the abysmal quality of everything. This experience makes me question how MakeMyTrip allows such listings without proper verification. Guest reviews online echo similar frustrations with poor hygiene, broken amenities, and subpar service. If I could give Park Palace Hotel a -5 rating, I would. Save yourself the trouble—avoid this place and be wary of unverified listings on MakeMyTrip!

they are scamming people , stuff are very rude and unhelpful. Despite of mmt request they did nothing.

Clean and sophisticated rooms, helpful staff, easy check in and check out.

Good for budget travel, food is affordable also very convenient location ,also mirch masala near restaurant is very famous