As a hotel revenue manager, I am very particular when choosing a hotel whenever I travel.
I booked this property mainly for its restaurant, the beautifully decorated ambience, and its convenient location within walking distance of tourist attractions.
However, the disappointment began soon after check-in. We were informed that the restaurant would be closed for the day as the chef was unavailable. When we went to our room, we found that the blanket had stains and did not appear to be properly cleaned. The bathroom shower was not working, and when we tried to make coffee, we discovered that the electric kettle was also not functioning.
The property also listed certain in-room amenities that were not actually provided. The description mentioned a “private balcony,” but in reality, it was shared with another room. Additionally, there was a window in the balcony area with no lock, and it could be opened from the outside. Inside the room, this same window was positioned very close to the bed, raising safety concerns—we did not even feel comfortable leaving our phones near it.
These are the issues we faced during our stay. I truly hope the management addresses them promptly so that future guests can enjoy a safe, comfortable, and pleasant experience.