Golden Palms Resort features a sprawling property with lush greenery and a magnificent swimming pool, making it suitable for relaxation and family outings. The staff members are often described as courteous and helpful, which adds to a pleasant experience. However, there's a recurring mention of poor food quality, limited vegetarian options, and high prices, alongside occasional housekeeping and maintenance issues. While the ambiance is praised, many guests feel the overall service could use significant improvement to match the resort’s premium setting.