The property has received various reviews highlighting significant maintenance issues and cleanliness concerns. Many guests reported dirty rooms, unhygienic toilets, and overall poor upkeep. Customer service experiences varied, with some finding staff unfriendly during stressful situations. Positive notes included decent food and some clean, well-maintained rooms. The check-in process was also praised, with claims of attentive staff making guests feel safe and comfortable. However, the general sentiment leans towards disappointment regarding the stay quality.