Review Of Taj Santacruz, Mumbai

The hospitality is very mediocre. The rooms were not very clean, the cutlery was all old and worn out, staff was extremely confused and could not even get me a table for my breakfast. I would recommend choosing some other property at this price point undoubtedly.

My stay at the property was truly enjoyable and comfortable. The location is excellent, making it convenient to reach nearby attractions and easy to travel around. The rooms were very clean, spacious, and well maintained, offering a relaxing atmosphere throughout the stay. The food served was fresh, delicious, and had good variety, which added to the overall experience. Facilities provided at the property were up to the mark, and everything was well managed. The staff was polite, courteous, and always ready to help, which made the stay feel even more welcoming. Overall, a wonderful and memorable experience.

Had great stay at taj everything was perfect the place the staff and the property was superb would give 10/10 highly recommended ⚡️⚡️💯💯

The club tranquility room was outstanding 😍😇 the staff at the club lounge was good pool was so clean food was great too loved the stay😍

Below average. Taj is known for its hospitality but I don’t know why in Taj Santacruz the staff did not even care to return the calls for basic information. The waiters just went passing saying “one minute sir” and didn’t even care to come back. The very essence on Taj was missing. Room was great! But apparently they wont allow to blow a single birthday candle in non smoking room which they themselves decorated for a bday celebration (which I found really silly) what they were expecting to blow candles in the smoking zone while the cake is placed inside the room. Coming to food... yaar bahut kharab tha . Rajma felt like readymade gravy type. White sauce pasta .. yuck. The breakfast buffet was also not very nice. French toast - very bad. If you are looking for a peaceful stay DO NOT VISIT TAJ SANTACRUJ, Its over crowded and probably understaffed. May be visit some other taj property.

Food & stay both were good.....strategically located near airport is an advantage to us...............

No greeting at the entrance. The next day travellers were greeted with mala but on the day we checked in, no such act was there.

BEAUTIFUL PROPERTY ATTENTIVE AND POSITIVE STAFF BEAUTIFUL PROPERTY ALWAYS RECOMMEND TO STAY WHEN IN MUMBAI

v good experience of staying at Taj Santacruz. the stay the ambiance the service everything about it was just super

Excellent superb feel very good service excellent food great and property and location very good m very happy 😍

I had a great time during my stay in Taj Santacruz. would recommend it to all to stay there who are looking for a luxurious stay. Breakfast spread was too good. Thank you for the hospitality.

I had booked a club room which is 2 category above there base category and upon checking I realised the room was smaller and not at all good. Called the reception and there guest services team multiple times, but they just kept telling that they will do it. Finally in the evening I went to the reception and requested them for the same. They said there hotel is sold out. Then I checked online and to my surprise they were still selling all category rooms for that particular day. I had requested to downgrade my room 2 levels down to there base category. Then I told them about the same that room is available online and then they instantly changed my room after 8 hours of check in. Pathetic customer service from Taj and never considering Tan Santacruz again and everyone looking to stay should know this that they have 0 customer service

The food,staff,location and its ambience was excellent .interiors were done good.cleanliness was good

I had the most wonderful stay at Taj Santacruz. The location is very convenient and easily accessible. The room was spacious, beautifully designed, and extremely comfortable. I attended the Amritsari Food Festival, which was an absolute delight — the food was authentic and delicious. During my stay, I also enjoyed the pool and sauna facilities, which added a perfect touch of relaxation. The staff was extremely courteous, attentive, and made sure every need was taken care of. Overall, this was one of the best hotel experiences I’ve ever had, and I look forward to visiting again

Really had a pleasant and good experience at Taj Santa cruise. All people made sure we had a good experience and made us comfortable during the trip.

Great experience! Good service! Enjoyed our stay! Staff was helpful! Food was great! Overall ambience was good ! Must visit

Had a very amazing staycation experience. Excellent staff, excellent amenities and excellent food. Especially staff

Room is good but staff behaviour is very poor …not expected from taj …food quality is ok …but room servies also very low grade

So the experience was great, the rooms were hygienic, food was great. And the service was top notch. All the amenities were clean hygienic.

Amazing stay had a wonderful time. The service was pretty good. Always staying in taj the standards are maintained. as not my first day. Would expect more quicker response by the team tho. Had a wonderful stay, Taj always live up to the expectation, not my first time staying at Taj, but still a few things could be better. Overall, the property is amazing and the food, the service, the rooms are very spacious, very luxurious ,one of the best stays