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Review Of Super Townhouse Island Inn0123401234

Cheranalloor, Cochin

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.7
    Very Good

    93 Ratings, 41 Reviews

    excellent
    44%
    very good
    17%
    average
    13%
    poor
    12%
    bad
    14%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 4
    • 5
    • 5
    • 2
    • 3
    • 5
    • 4
    • 3
    • 3

    Rating Categories

    • Location4.0
    • Cleanliness4.0
    • Room4.1
    • Food3.6
    • Hospitality4.0
    • Value For Money4.2

    Sort by:

    Positive first
    5.0

    Excellent Stay

    bibin b.family

    Good room, spacious, value for money, close to the city and also to scenic spots nearby like water bodies, and also near the water metro.

    Travel Month: Aug 2025

    Room: Deluxe

    5.0

    Excellent Stay

    sidharth s.group

    As a customer, I wanted to express my thoughts on my recent hotel stay. The ambience of the hotel was lovely, creating a relaxing environment. The staff was incredibly attentive and provided excellent service throughout my visit. I had a nice stay overall and would consider returning in the future. I appreciate the positive experience.

    Travel Month: Sep 2025

    Room: Deluxe

    1.0

    Delete from list

    himangshujyoti c.

    No restaurant, no mineral water bottle, poor maintenance. Not fit to stay. The flash of commode non functional

    Travel Month: Dec 2024

    Room: Deluxe

    5.0

    Comfortable and cozy room

    brijesh.

    The room was comfortable and clean, and the staff was always smiling and ready to assist. Enjoyed our stay.

    Travel Month: Aug 2024

    Room: Deluxe

    5.0

    Great hotel to stay

    lilavati m.

    Overall, this is a beautiful location and a great hotel to stay at, there were enough items provided.

    Travel Month: Jul 2024

    Room: Deluxe

    5.0

    Full of amenities

    anisha r.

    It was nice and full of amenities. Liked the facilities of the room. The bed was very cozy, light facility was very good, and the space was well-facilitated.

    Travel Month: Jul 2024

    Room: Deluxe

    5.0

    Relaxing

    deepak c.

    The services were relaxing, and the staff were quite friendly and helpful. This is a spot i would like to see again. Not just the facilities were good enough but the customer service too.

    Travel Month: Jul 2024

    Room: Deluxe

    5.0

    Fully furnished and clean

    indra a.

    In addition, the staff's continuous support made the visit more enjoyable. Overall, we had a pleasant time. The room was very fully furnished and clean.

    Travel Month: Jul 2024

    Room: Deluxe

    3.0

    Not satisfied

    soonesh m.

    It claimed to have breakfast included, but hotel had no restaurent of breakfast provided. Bathroom didn't have dental. No iron box provided even upon request. The walls and interior were bulged due to lack of service-bale buses

    Travel Month: Jun 2024

    Room: Deluxe

    5.0

    Weekend stay

    kenath j.

    Everything was super, indoor and outdoor experience was amazing, clean room also have privacy, should visit again

    Travel Month: Jun 2024

    Room: Deluxe

    • user photos
    • user photos
    2.0

    Poor Stay

    liya a.

    I don't recommend this place. Hotel had issues with bathroom tap. Main issue was there was no electricity early in the morning and could not sleep as it was very hot, also got mosquitos in the room. There was some work going on beside the room and it was very disturbing. Poor place.

    Travel Month: Mar 2024

    Room: Deluxe

    2.0

    Poor Stay

    jeswin j.

    I had booked the room including breakfast and they make me pay 490 extra by saying it's issue and they told there is no breakfast. Poor customer service

    Travel Month: Jan 2024

    Room: Suite

    2.0

    no have any co-operation

    harriz c.couple

    Corporation is verybad. We requested for late check in and late check out , first they agree , before check in .after checking saying no possiblee…!!!😬

    Travel Month: Dec 2022

    Room: Suite

    • user photos
    • user photos
    • user photos
    • user photos
    • user photos
    1.0

    Request a refund for a very bad stay.

    rajesh r.family

    Stay booked was from 3rd oct-5th oct the property was not aware of the booking as they informed us that they are more connected to make my trip. When contacted the guest representative from mm t our call was declined. The promised complimentary breakfast/lunch was not available. Very badly maintained and overall facilities promised was sub standard. Remember the entire payment was made 2 days before check-in and had to spend 2 nights with improper doors. Swimming pool mentioned in the package was being charged extra. This we felt was misleading from the part of make my trip as they were aware that there is no tie up with the property at cheranalloor. Also tv sets were not functioning at all. Kindly look into this and arrange to refund the amount.

    Travel Month: Oct 2022

    Room: Suite

    1.0

    Refused check in

    shijo v.couple

    They informed that the payment not yet reflected to them. But the mm t customer team gave me an alternate accommodation which is excellent. Thank you

    Travel Month: Sep 2022

    Room: Deluxe

    2.0

    fud and stay was terrible

    irfan y.loyalty-iconcouple

    I have already paid the amount for dinner and breakfast and they didnt provide any of those, also they said i have to pay tax extra .

    Travel Month: Sep 2022

    Room: Deluxe

    Super Townhouse Island Inn has replied on Thu Nov 03 14:41:46 IST 2022

    Hi, irfan yoosuf! we are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, amit!

    1.0

    Worst and fraud hotel in the world.

    surendra l.group

    Every staff member is in there frauds. Don't go to this hotel. They will ask u pay extra money. After u reached there. We can't go from there. Because there isn't any transport facility. Hotel facility. They gave us tap water and sealed with water bottle.

    Travel Month: Aug 2022

    Room: Deluxe

    • user photos
    • user photos
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    Super Townhouse Island Inn has replied on Thu Nov 03 14:34:54 IST 2022

    Sincere apologies, ! we understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, joey

    3.0

    Average Stay

    krishnaraj s.group

    Charged us 400 rs more even after we done full payment

    Travel Month: Aug 2022

    Room: Suite

    3.0

    Good

    rashid l.business

    We didn't get much privacy, coz some party's and birthday functions conducted out side, pool was engaged with them, after 6 pool closed, we spent most of the time inside the room.

    Travel Month: Mar 2021

    Room: Deluxe (3X)

    Super Townhouse Island Inn has replied on Wed Apr 07 06:00:34 IST 2021

    Sorry for the trouble that has caused, rash-id latheef! we would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, james!

    1.0

    Amazing place to enjoy your precious time

    hetal m.group

    Overall good but swimming pool is chargeable hourly basis which is prejudice.
    Good amenities, amazing rooms but access of swimming pool is chargeable!

    Travel Month: Mar 2021

    Room: Deluxe (3X)

    • user photos
    • user photos

    Super Townhouse Island Inn has replied on Thu Apr 08 23:30:47 IST 2021

    Hi, hetal modi! thank you for writing this review. We feel that you are not fully satisfied with the experience. Do not worry, our dedicated team is working on continuous improvements and overall satisfaction of our valued guests like you. Regards, james!

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