I booked Park Residency Luxury Business Hotel, Cochin, expecting a comfortable stay based on its “luxury business hotel” classification, but my experience was far from it.
1. No lift access – There was no lift from the reception to my room, so I had to carry my heavy suitcase up the stairs myself. For a business hotel, this is highly inconvenient.
2. Unhygienic bed – I found stains on the bed, which was quite unpleasant and unacceptable for any hotel, let alone one marketed as luxury.
3. No AC control – The room had centralized AC with no remote or control switches, meaning the temperature was controlled elsewhere in the hotel. This made the stay uncomfortable.
Overall, despite its name, this hotel did not feel “luxurious” or business-friendly. I hope the management addresses these issues for future guests.