I recently had the opportunity to stay at this property and found the experience to be a mix of positives and shortcomings. The staff were courteous and professional, and the overall service was commendable. The property is well-located and offers a reasonable range of facilities for guests.However, there were several aspects that did not meet expectations. The noise levels from outside were quite disruptive, indicating a lack of adequate soundproofing. Additionally, the balcony was not properly cleaned upon arrival, which detracted from the overall presentation of the room.Given the high cost of the stay, I found the value for money to be lacking particularly as breakfast was not included in the rate. For the price point, one would reasonably expect a more comprehensive and comfortable experience.While I appreciated the hospitality of the staff, I would hesitate to return unless these issues are addressed.
Esaa Airport Hotel has replied on Tue Jun 10 13:59:35 IST 2025
Dear Mr. Sarath,
Thank you for your feedback. As our hotel is close to the airport and you booked a suite room, the rate is slightly higher. During your stay, a wedding group was checked in, which may have caused some noise. We’ll work on improving soundproofing and cleanliness. Appreciate your kind words about our staff.