Royal Residency by Whitestone Suites

Royal Residency by Whitestone Suites has replied on Tue Sep 16 11:10:12 IST 2025

Dear Guest, Thank you for sharing your feedback. We sincerely regret to hear about the inconvenience you faced during your stay with us. Your comments regarding the room condition, bathroom size, air-conditioning, housekeeping, and breakfast service are well noted. Please accept our apologies for not meeting your expectations. We are already working on renovation plans to upgrade our rooms and facilities for a better guest experience. Regarding housekeeping, our team usually cleans the room as per guest request for the guest privacy , and we regret this was missed in your case. We also provide drinking water with breakfast, and we will ensure this lapse does not happen again. We truly value your input as it helps us improve our services. We hope you will give us another opportunity to serve you better in the future. Warm regards, Team Royal Residency

Royal Residency by Whitestone Suites has replied on Mon Sep 01 10:57:00 IST 2025

Dear Mr Sangeeth Ravindran Thank you for sharing your positive feedback! We’re glad you enjoyed the stay, food, convenient location near Infopark, and our facilities. Your recommendation means a lot to us, and we look forward to welcoming you back soon. Regards Team royal Residency

Royal Residency by Whitestone Suites has replied on Mon Sep 01 10:55:18 IST 2025

Dear Mr Vishnu Priya Thank you for your kind words and wonderful feedback! We’re delighted to know you enjoyed our convenient location, food, services, and amenities. Our team is glad to have made your stay comfortable, and your appreciation truly motivates us. We look forward to welcoming you again soon! Regards Team Royal Residency

Royal Residency by Whitestone Suites has replied on Mon Sep 01 10:54:04 IST 2025

Dear Mr Arjun Remesh We sincerely regret the inconvenience you faced regarding the water issue during your stay. Please accept our apologies that your concern was not resolved promptly despite repeated requests. This is not the standard of service we aim to provide, and we truly value your feedback. Rest assured, we are taking immediate steps with our team to ensure such lapses do not occur again. We hope you will give us another opportunity to serve you better in the future. Best Regards Team Royal Residency

Royal Residency by Whitestone Suites has replied on Fri Aug 29 11:23:40 IST 2025

Dear Guest, We sincerely apologize for the inconvenience you faced during your stay with us. Your feedback regarding the wardrobes, water supply, shower, taps, and AC cooling has been noted, and we will immediately review these issues with our maintenance team. Regarding the breakfast, kindly note that in the buffet breakfast, food items out of the buffet menu are chargeable. We regret any confusion caused and will ensure better clarity and service in the future. We truly value your suggestions about room renovations and are constantly working to improve our facilities for a more comfortable stay. We hope you will give us another opportunity to serve you better. Warm regards, Team Royal Residency

Royal Residency by Whitestone Suites has replied on Sat Aug 16 10:54:32 IST 2025

Dear Mr Sanoof, Greetings from Royal residency by Whitestone Suites..! We truly appreciate you taking the time to leave a review. Your feedback means a lot to us, and we’re so glad to hear that you had a positive experience. We look forward to serving you again soon!" Regards, Team Royal Residency by Whitestone Suites

Royal Residency by Whitestone Suites has replied on Fri Aug 08 20:39:14 IST 2025

Dear Mr pallikkathodi Prasanth, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay with us. It's disappointing to hear that our hospitality and service did not meet your expectations, and we take your concerns very seriously. We are especially sorry to learn about the issues with the AC and the lack of attentiveness from our staff. This is not the level of service we aim to provide, and we will be addressing this with our team to ensure better training and guest care moving forward. Your feedback is valuable and helps us improve. We hope you'll consider giving us another opportunity in the future to provide you with a much better experience. Warm regards, Team Royal Residency

Royal Residency by Whitestone Suites has replied on Fri Aug 01 10:51:57 IST 2025

Dear Mr Nidhish Chaubey , Greetings from Royal residency by Whitestone Suites..! We truly appreciate you taking the time to leave a review. Your feedback means a lot to us, and we’re so glad to hear that you had a positive experience. We look forward to serving you again soon!" Regards, Team Royal Residency by Whitestone Suites

Royal Residency by Whitestone Suites

Dear Ms Nikita Sunil, Thank you so much for sharing your feedback and for choosing to stay with us for almost a week! We’re glad to hear that you enjoyed the clean rooms and our room service. We sincerely apologize for the inconvenience caused by the leaking faucet — we’ll make sure it’s fixed right away. Your recommendation means a lot to us, and we look forward to welcoming you again on your next visit to Kakkanad Regards, Team Royal Residency by Whitestone Suites

Royal Residency by Whitestone Suites has replied on Thu Aug 07 13:53:17 IST 2025

Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is very important to us, and we’re truly sorry to hear that we did not meet your expectations. We regret the condition of the washroom, room ambiance, and amenities provided, including the towels and TV. This is not the standard we strive to maintain, and we will be addressing these concerns with our housekeeping and maintenance teams immediately. Regarding the room upgrade charges, we understand your request to have both rooms nearby for your family's convenience. However, any changes made based on availability and room category may sometimes involve a difference in tariff, which we try to communicate transparently. We apologize if this was not explained clearly. We also acknowledge your comments about the lighting and staff presence and will take necessary steps to improve the overall atmosphere and service. We truly value your feedback and will use it to improve. We're sorry to have lost your trust, but we hope you might reconsider giving us another opportunity in the future. Warm regards, Team Royal Residency

Royal Residency by Whitestone Suites has replied on Fri Jun 20 11:00:52 IST 2025

Dear Ms.Neelu Thomas, Greetings from Royal residency by Whitestone Suites..! We truly appreciate you taking the time to leave a review. Your feedback means a lot to us, and we’re so glad to hear that you had a positive experience. We look forward to serving you again soon!" Regards, Team Royal Residency by Whitestone Suites

Royal Residency by Whitestone Suites has replied on Mon Jun 16 19:54:11 IST 2025

Thank you for your kind words! We're glad to hear you were pleased with the room, our Front Office staff, and the overall ambience. We appreciate your suggestion regarding tea/coffee service in the morning hours. We’ll definitely take this into consideration and work on making the necessary arrangements to enhance our guest experience further. We look forward to welcoming you again soon! Warm regards, Team Royal Residency by Whitestone Suites

Royal Residency by Whitestone Suites has replied on Mon Jun 09 15:46:04 IST 2025

Dear Ms Yasmin U, Greetings from Royal residency by Whitestone Suites..! Thank you for your feedback. We're very sorry to hear that your breakfast experience was disappointing and we apologize for this. We’re glad you found our staffs polite and helpful. Your comments have been shared with the restaurant team, and we’ll work on improving immediately. Thank you for bringing this to our attention. We hope to make the rest of your stay more pleasant. Regards, Team Royal Residency by Whitestone Suites