During our visit, the receptionist’s behavior was not welcoming, as she appeared indifferent when we arrived at the reception. Although the overall hospitality was good, the check-in process seemed disorganized, with staff searching for available rooms. There was a lack of courtesy from the receptionist during check-in.
The room condition was average. We noticed cockroaches inside the room, and the centralized air conditioning was not functioning properly. Despite informing the staff, the issue was not resolved. Overall, the stay experience was satisfactory but could be improved in terms of cleanliness, room maintenance, and front desk courtesy.