For tariff of 9K rooms are very small, WiFi is pathetic and staff lacks hospitality. WiFi password was shared only upon repeated request. Tea/coffee when requested before 8 am, they were rude to inform its chargeable. Food is mediocre yet expensive. The only thing above average is their chargeable buffet breakfast
Shallow Beach Resort - Mango Hill has replied on Fri Jul 18 09:07:05 IST 2025
Dear Deepak Prabhu,
Namaste!
Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet expectations. Your concerns regarding room size, WiFi access, and staff behavior are being taken seriously and have been addressed with the respective teams.
While we’re glad you found the buffet breakfast above average, we regret that the overall stay did not reflect the value we strive to deliver. We’re actively working on improving guest experience and hope you’ll consider giving us another chance in the future.
Sincerely,
The Mango Hill Team