Dear MakeMyTrip Customer Support,
I am writing to express my deep disappointment with my recent stay at Ramanashree California Resort, Bangalore, booked via the MakeMyTrip app for the dates May 10 to May 11.
During our stay, we encountered a serious issue — the water supply in the toilet stopped completely. As a pregnant woman, this caused extreme discomfort and inconvenience, especially during the night when I required access to basic facilities. Despite informing the reception immediately, there was no prompt response or resolution provided. In fact, as I write this mail, the issue remains unresolved.
This lack of basic amenities and poor service response has not only disrupted our stay but also negatively impacted my health and well-being. I expect MakeMyTrip to take this matter seriously and initiate appropriate action against the property.
Ramanashree California Resort has replied on Sun Jun 08 09:50:16 IST 2025
Dear Tanya Jessica ,
Thank you for choosing us, and for also taking time to share your valuable feedback.
My team and I are indeed sorry to learn of the inconveniences caused during your visit, and deeply regret it.
We, at the Ramanshree, strive to have our guests experience and regret to have not met your expectations.
May I request you to give us another opportunity?
I assure you that we have looked into the same and shall address these shortcomings in order to prevent any such recurrences.
If there is anything, I can assist you with; please do not hesitate to get in touch with us.
With regards
Team Ramanashree