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Review Of Pondy Villa Sentosa

Central Pondicherry, Pondicherry | 2.8 km drive to Promenade Beach

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.7
    Very Good

    74 Ratings, 46 Reviews

    excellent
    31%
    very good
    39%
    average
    12%
    poor
    4%
    bad
    14%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 4
    • 5
    • 3
    • 4
    • 4
    • 4
    • 1
    • 4
    • 4

    Rating Categories

    • Location3.7
    • Cleanliness3.8
    • Room3.6
    • Value For Money3.7
    • Food4.2
    • Security4.0
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    We are using generative AI to show you summarised user review

    Review Summary

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    Guests appreciate the charming heritage vibe of the property, showcasing old Tamil architecture and spacious, well-furnished rooms. The staff is noted for being helpful, although cleanliness and maintenance could be improved. Some reviews mention the absence of basic amenities like breakfast and toiletries, and occasional hygiene issues have been flagged. The location offers a peaceful residential atmosphere, albeit a bit far from key attractions.

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    Positive first
    3.0

    Average Stay

    anuja a.couple

    Forget breakfast, there was no coffee and tea provided. Basic! In that case , I wouldn't want to come back here , sorry to say . The villa is beautiful and well maintained. And the staff was helpful in her own way .

    Travel Month: Mar 2025 (3-Night Stay)

    Room: Standard Heritage

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    3.0

    Average Stay

    bhavik p.couple

    The property was good but not managed properly. For one of my friends they gave shampoo and soaps but not for me. Even rooms were smelling badly plus no cleanliness. The housekeeping staff is asking for money as i asked to clean my room that too it's their duty to do so. I will not recommend it to anyone.

    Travel Month: Dec 2024

    Room: Standard Heritage

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    4.0

    Good Stay

    ashish p.family

    Property was good but they should provide breakfast, tea, coffee atleast as with children accompanying it is relatively harder to always go outside for lunch and dinner

    Travel Month: Aug 2024 (3-Night Stay)

    Room: Standard Heritage Room.

    1.0

    Never book a room in this property for a family or couples.

    neethu k.family

    Cleanliness of a room, washroom was hopeless, no proper maintenance at all it was just like an lodge not worth for money which we paid. Rain water drips inside the room from the roof, they dont even provide dental kit, soap as basic complementary and there is no breakfast facility. At least proper maintenance is required interms of cleanliness.

    Travel Month: Jun 2024

    Room: Standard Heritage Room.

    4.0

    Stay only

    suraj s.family

    We have taken stay of 4 nights 5 days only at villa santosa which was good. Room and toilet was clean. Staff is also helpful.

    Travel Month: Nov 2023 (5-Night Stay)

    Room: Standard Heritage Room.

    4.0

    Good Stay

    rajesh d.family

    Property is okay. But mire professional approach is required.

    Travel Month: Jan 2023

    Room: Standard Heritage Room.

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    4.0

    Good.

    sachin c.family

    On the plus side, it has an old world charm to it, though the rooms can be more airy and well ventilated otherwise there's a moldy smell in some rooms. The food served is quite good and home made kind. The staff is good but they are not very forthcoming in sorting out issues faced. The housekeeping is ok and the rooms when asked to clean are not done upto the mark. Location is a bit downside since it's a little far from the more prime and happening area of the french colony and rock beach. But overall good though a little over priced during peak season.

    Travel Month: Dec 2022 (3-Night Stay)

    Room: Standard Heritage Room.

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    1.0

    Poor cleaning

    amit d.loyalty-iconfamily

    Dirty bedding, dust, web and rust. Washroom fitting too dirty. This could be good hotel if management is good. No staff. Only 1-2 ladies are managing everything. We avoided complimentary breakfast on account of poor hygiene

    Travel Month: Dec 2022

    Room: Standard Heritage Room.

    5.0

    Excellent Stay

    abhishek s.loyalty-icon

    It was excellent experience to stay in villa sentosa, if anyone wants to stay in heritage building with good hospitality, then it is for you. Safe for family stay. It is near to mg road and local market with food options. You may not get hotel like facilities but will have good experience of old south indian house and breakfast. No, it was final review. How to avail discount?

    Travel Month: Dec 2022

    Room: Standard Heritage Room.

    2.0

    Dissatisfied

    bibiana.couple

    The property is located in a residential area away from the french quarter. As for the hygiene and safety standards, the property was under renovation and filled with dust, which has to be communicated to the customer in advance. Outdoors a mess and indoors with dust.

    Travel Month: Sep 2022

    Room: Standard Heritage Room.

    Pondy Villa Sentosa has replied on Tue Oct 04 15:52:40 IST 2022

    Dear guest, thank you very much for choosing to stay with us and sharing your feedback. Please accept my sincere apologies for the experience you had during your stay with us. We are looking into the matter. Your valuable feedback will guide us in the right direction to be able to provide a truly delightful experience to our guests. I am disappointed that we fell short this time, but i hope you will give us further opportunities to serve you better.

    2.0

    Poor administration and hospitality

    sajith k.family

    First of all i want to say to makemytrip, that don't get property like this one. Pols once there before listing in your page. When we arrived there is no proper staff and full of dust, as thee was renovation going on. No wifi, no customer service staff and and no body there to check about our stay. Very poor service the room is not costly as you listed. With the same price i see another better hotel than. Pols remove the propery from your list so that any other customer will not cheated. I never stayed a hotel like this. It is also not good for you. I need some compensation from the hotel for our miserable stay.

    Travel Month: Sep 2022

    Room: Standard Heritage Room.

    Pondy Villa Sentosa has replied on Tue Oct 04 15:52:04 IST 2022

    Dear guest, thank you very much for choosing to stay with us and sharing your feedback. Please accept my sincere apologies for the experience you had during your stay with us. We are looking into the matter. Your valuable feedback will guide us in the right direction to be able to provide a truly delightful experience to our guests. I am disappointed that we fell short this time, but i hope you will give us further opportunities to serve you better.

    5.0

    My best stay

    annette t.couple

    Wonderful service and beautiful room

    Travel Month: Jul 2022

    Room: Standard Heritage Room.

    Pondy Villa Sentosa has replied on Tue Aug 02 12:35:37 IST 2022

    Dear guest, thank you very much for choosing to stay with us. We appreciate the valuable feedback you have shared about various aspects of your stay. It is our top priority to provide a delightful experience to our guests. We really enjoyed hosting you. We look forward to hosting you again.

    4.0

    Good Stay

    vignesh d.group

    Antique property, great feel. Good food. No parking available. You have to park street sides.

    Travel Month: Jun 2022

    Room: Standard Heritage Room.

    Pondy Villa Sentosa has replied on Thu Jun 30 18:56:42 IST 2022

    Dear guest, thank you for sharing your feedback. We have noted your comments with great concern. Please note that the areas as highlighted in your feedback have our immediate attention. Request you to kindly treat this experience in isolation and give us another opportunity to impress you with our offerings. Warm regards,

    4.0

    Heritage property and a decent stay

    bidisha b.loyalty-iconsolo

    This is an old heritage property. Typical old tamil architecture. It has a beautiful feel, with a courtyard, and classic old furniture. All in all loved the stay. The only inconvenience is the salty water in the taps. But if you are looking for heritage stays then this is probably one of the most amazing places to stay in budget

    Travel Month: May 2022

    Room: Standard Heritage Room.

    Pondy Villa Sentosa has replied on Tue Jul 05 10:24:46 IST 2022

    Dear guest, thank you very much for choosing to stay with us. We appreciate the valuable feedback you have shared about various aspects of your stay. It is our top priority to provide a delightful experience to our guests. We really enjoyed hosting you. We look forward to hosting you again. Best wishes,

    5.0

    We felt like home

    roshini e.group

    About safety there is no issues its located in main area. Rooms are clean and hygiene. We not taken any food orders there we had from nearer hotels

    Travel Month: Feb 2022

    Room: Standard Heritage Room.

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    Pondy Villa Sentosa has replied on Fri Mar 04 18:03:14 IST 2022

    Dear roshini, thank you very much for choosing to stay with us. We appreciate the valuable feedback you have shared about various aspects of your stay. It is our top priority to provide a delightful experience to our guests. We really enjoyed hosting you. We look forward to hosting you again. Best wishes,

    4.0

    Comfortable stay

    rengarajan g.loyalty-iconfamily

    Good place to start with family and friends.

    Travel Month: Dec 2021 (3-Night Stay)

    Room: Standard Heritage Room.

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    Pondy Villa Sentosa has replied on Tue Jan 11 17:44:13 IST 2022

    Dear Govindarajan, Thank you for your warm words of appreciation. Our Team would be delighted to know that you had a comfortable stay with us. We look forward to having you stay with us again. Warm Regards,

    3.0

    Heritage stay

    elango r.family

    Stayed with family. Old heritage type house rather than a hotel.

    Travel Month: Dec 2021

    Room: Standard Heritage Room.

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    Pondy Villa Sentosa has replied on Tue Jan 11 17:45:10 IST 2022

    Dear mr. Elango, the entire team joins me in thanking you for staying us and for making us your preferred choice. We appreciate you taking out your valuable time to share this wonderful feedback. We look forward to your next visit and the joy of serving you.

    3.0

    Decent stay

    anila m.loyalty-icongroup

    Beautiful old house and architecture. The rooms were big with lovely old furniture. The bathroom was decent with nice hot water. However the place can be better maintained. The entrance was messy with only one caretaker looking after the place. One of the taps in the bathroom had a leak. They also don't provide food.

    Travel Month: Dec 2021

    Room: Standard Heritage Room.

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    Pondy Villa Sentosa has replied on Tue Jan 11 17:51:59 IST 2022

    Dear Anila, Thank you very much for choosing to stay with us. We appreciate the valuable feedback you have shared about various aspects of your stay. You have booked room only plan so only food is not provided, If u have booked breakfast plan we will provide breakfast for sure. We look forward to hosting you again. Best Wishes,

    4.0

    A unique stay

    akshay p.family

    Villa sentosa was one of the highlights from our trip to pondicherry.

    Travel Month: Nov 2021

    Room: Standard Heritage Room.

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    Pondy Villa Sentosa has replied on Thu Dec 02 11:24:45 IST 2021

    Dear mr. Akshay, the entire team joins me in thanking you for staying us and for making us your preferred choice. We appreciate you taking out your valuable time to share this wonderful feedback. We look forward to your next visit and the joy of serving you.

    4.0

    Good

    pranav b.solo

    Overall good property to stay. Max payment could be around 1. 5k to be reasonable

    Travel Month: Oct 2021

    Room: Standard Heritage Room.

    Pondy Villa Sentosa has replied on Fri Nov 12 16:18:39 IST 2021

    Dear pranav, thank you very much for choosing to stay with us. We look forward to hosting you again. Best wishes,

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