Beautiful property with lush lawns, sports area, and good breakfast. But service is poor — our confirmed double bed booking was ignored despite having a baby, meals took over an hour, and we had an unsafe late-night incident with someone knocking on our door at 12:30 am over a non-urgent matter. Guest safety and professionalism need serious improvement.
Disappointing Stay – Safety & Service Concerns
The resort’s surroundings are undeniably beautiful — vast green lawns, a sports area, children’s play zone, and a swimming pool. Breakfast had good variety with prompt service. Unfortunately, that’s where the positives end.
Despite booking a double bed (clearly stated in our reservation), we were given a twin bed. I was traveling with my 6-month-old baby, and a double bed was essential for safety. There were vacant rooms, yet repeated requests for a change were ignored.
Service quality outside breakfast was unacceptable — meals took over an hour to arrive.
The worst was a serious late-night safety incident. Around 12:30 am, someone not in uniform knocked on our door multiple times about our parked bike — which had been allowed earlier by the guard on duty. Waking guests at midnight for a non-urgent matter is completely unprofessional, especially when the caller was not identifiable as staff. Our room landline was not working, making communication impossible. This was both unsafe and unacceptable.
A property with such potential is being let down by poor service, disregard for guest safety, and unprofessional handling of issues. I would not recommend this resort until these problems are addressed.
Pleasant Days Resort, Chennai
Dear Guest,
Thank you for highlighting the beauty of our property, including the lawns, play areas, swimming pool, and breakfast service. We regret the inconvenience caused with your bed preference. While allocation depends on availability, understanding your need as you were traveling with a baby, we extended complimentary extra bedding and a late checkout as a gesture of care. We will ensure better consideration in such scenarios going forward.
Regarding the late-night knock, please accept our sincere apologies. The intent was purely for guest safety as our security team needed to recheck stranded vehicles inside the premises; however, we acknowledge it should have been handled more professionally and without disturbing you at that hour.
In regard to the meal service, we also apologize for the delay. We are actively working with our team to improve efficiency during peak hours so that our guests enjoy a smoother dining experience.
Guest comfort and safety remain our highest priorities, and your feedback is helping us strengthen both our service and communication. We look forward to welcoming you back for a more seamless and pleasant experience.
Best regards,
Team Pleasant Days