The property has received consistent feedback on its poor cleanliness and maintenance, with numerous reports of dirty rooms, leaking ceilings, and bad odors. Guests have also mentioned a lack of basic services, including no breakfast as promised and unhelpful staff. Complaints about rude receptionists and inadequate facilities like non-functioning AC and absence of toiletries have been common. Overall, the experience has been described as disappointing and far from what was expected based on online descriptions.