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Review Of Pahalgam Retreat0123401234

Yanier, Pahalgam | 13.8 km from city centre

    User Rating & Reviews

    • everyone
    • couple
    • family
    • group
    3.6
    Very Good

    65 Ratings, 41 Reviews

    excellent
    37%
    very good
    22%
    average
    18%
    poor
    12%
    bad
    11%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 4
    • 4
    • 3
    • 2
    • 5
    • 3
    • 4
    • 3
    • 3

    Rating Categories

    • Location4.0
    • Cleanliness3.4
    • Room4.0
    • Food3.3
    • Hospitality3.5
    • Value For Money3.8
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    Reviews Summary

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    This property boasts a stunning panoramic view and a riverine experience, which many guests appreciate. The location is noted as excellent for nature lovers. Room cleanliness has gotten mixed reviews, with some guests dealing with issues like leaks and a lack of toiletries. Many guests mention the staff's helpfulness and quick service. However, recurring complaints highlight poor food quality and limited heating availability during winter, which affected overall comfort during stays.

    Sort by:

    Positive first
    4.0

    Good Stay

    ajay a.loyalty-icon

    4

    Travel Month: Jan 2025 (3-Night Stay)

    Room: Premium Room

    3.0

    Average Stay

    mustansir a.loyalty-icon

    A prominent smell of smoke in the hotel and room as well room service needs to be improved windows have gaps from which cold wave enters the room

    Travel Month: Jan 2025 (3-Night Stay)

    Room: Premium Room

    4.0

    It was a good stay

    ajay.couple

    Hotel staff is good and cooperative and rooms were clean and comfortable. At night lots of power cut happens if it can be avoided it will be great and hot water and blower works from 6 am to 11pm only and 6pm ro 11 pm

    Travel Month: Nov 2024 (3-Night Stay)

    Room: Premium Room

    2.0

    Definitely not worth the money

    neha u.loyalty-iconcouple

    It definitely is not worth the money. The room was pretty decent but the washroom was very dirty. There were no toiletries and we had to do multiple follow-ups with the hotel staff to get them. We opted for dinner and breakfast buffet. We also ordered some snacks in the evening and it was pathetic, never had such bad service. Dinner buffet had very limited options and the food was not good at all! we had to leave early the next morning, so asked the hotel manager to get something packed for us for the journey, and the housekeeping staff came with a plastic bag in the morning and that bag had stale bread butter jam wrapped in a plastic. Don’t fall for the pictures, if you are ready to invest, go for some other good hotels. This hotel has nothing to offer, the property is not even maintained. Terrible experience staying here.

    Travel Month: Jul 2024

    Room: Premium Room

    4.0

    Relaxed peaceful stay with murmur of trees and gurgle of river

    raina s.family

    The property has a panoramic view of the. The people are humble, service is quick and prompt. The buffet is highly priced.

    Travel Month: Jun 2024 (3-Night Stay)

    Room: Premium Room

    • user photos
    • user photos
    • user photos
    4.0

    Good Stay

    shivani s.loyalty-icon

    It was nice stay

    Travel Month: Feb 2024

    Room: Premium Room

    2.0

    Not worth the money

    pawan s.loyalty-iconfamily

    Rooms are similar to budget hotel, don’t be influenced by rating’s. Visited in dc last week but still no basic facilities/amenities available such as no 24*7 hot water nor heating facility, it’s available only for limited time. In case of any medical emergency you won’t get any medicine or doctor facility nor anyone would pick your phone in night at reception. No housekeeping by default if you don’t ask. Food is average, only good thing is restaurant manager & staff are very courteous.

    Travel Month: Dec 2023 (3-Night Stay)

    Room: Premium Room

    • user photos
    • user photos
    • user photos
    4.0

    Good Stay

    srinivas l.loyalty-icon

    Nice and comfortable stay. Special thanks to our caretaker javed and u mar who were always responsive and cater to your needs in minutes.

    Travel Month: Oct 2023 (3-Night Stay)

    Room: Premium Room

    • user photos
    5.0

    Excellent

    tanveer f.loyalty-iconfamily

    Staff of the hotel excellent good service i happy the way they assist the customer very good much appreciated

    Travel Month: Oct 2023

    Room: Premium Room

    • user photos
    • user photos
    5.0

    Excellent Stay

    sanchit s.

    Amazing hotel with an amazing view. A little away from hustle bustle towards loddir river. Must stay place

    Travel Month: Jul 2023 (3-Night Stay)

    Room: Premium Room

    5.0

    Excellent location with cozy rooms

    manoj g.couple

    The location of this hotel is marvelous. I chose this hotel second consecutive this year due to its riverside view and orientation. Excellent staff and very supportive too. Food is very nice

    Travel Month: Jul 2023 (3-Night Stay)

    Room: Premium Room

    5.0

    Room view

    sandeep b.couple

    It was totally worth the room view the mountains and rivers are both in the same frame and the rooms are so cozy for a couple beds they are also perfect so it is a totally good experience

    Travel Month: Jun 2023 (3-Night Stay)

    Room: Premium Room

    1.0

    Unhealthy service

    shishir j.loyalty-iconcouple

    There was no proper food facility if u are hungry than you have to wait and inside the room tea kettle was very dirty. In total sevice was very poor

    Travel Month: Jun 2023 (3-Night Stay)

    Room: Premium Room

    4.0

    Good Stay

    rajat j.

    4. Overall nice stay at hotel welcome_ very good location_ clean washrooms and kind staff_ fast service. Good experience overall

    Travel Month: Feb 2023 (3-Night Stay)

    Room: Premium Room

    1.0

    Disastrous

    prince g.couple

    Minus 10 points out of 10. Worst place to stay in winters. No centralized heaters, no wifi. No words to describe when you get stuck at place with -7 temperature.

    Travel Month: Jan 2023

    Room: Premium Room

    • user photos
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    Pahalgam Retreat has replied on Fri Feb 03 14:34:28 IST 2023

    Dear mr, prince goswami thank you for taking out the time to share your valuable feedback with us. Please accept our sincere apologies for the inconvenience caused to you during your stay. We have taken a serious note of your observations regarding the areas of improvement as highlighted by you, and we assure you that necessary steps would be taken to bring about the desired changes. At pahalgam retreat we are in the constant process of upgrading ourselves to match with the ever-evolving hospitality standards, and it is the feedback of our esteemed guests like yours that points us in the right direction. We do hope that you will choose to return to see the changes brought about by your feedback. Look forward. Warm regards, general manager

    5.0

    About my stay

    surbhi s.loyalty-iconfamily

    it was excellent hotel with central heating. awsome food

    Travel Month: Dec 2022

    Room: Premium Room

    5.0

    Good place to stay

    parmjit.family

    A nice, cozy hotel to stay. Food and service was good as well.

    Travel Month: Dec 2022

    Room: Premium Room

    5.0

    Wonderful experience

    chandrakanth s.couple

    Nice hotel with valley view. Mr. Bilal took care of us from the time we reached and till checkout. Food was also really good. Must recommended!

    Travel Month: Dec 2022

    Room: Premium Room

    1.0

    Bad services

    bhawani s.couple

    There is a whole in window and whole night i had cold all night and can’t sleep and room was not as shown in photos

    Travel Month: Nov 2022

    Room: Premium Room

    5.0

    Very close to river

    sandeep s.loyalty-iconfamily

    Excellent property to stay, food for family. You have to depend on hotel kuchen

    Travel Month: Jul 2021

    Room: Deluxe Room

    Pahalgam Retreat has replied on Tue Jan 25 23:20:13 IST 2022

    We are delighted to learn about your wonderful experience at pahalgam retreat. Your positive comments are a source of motivation for the team! thank you for taking time out to share your feedback. We value your patronage and look forward to welcoming you back soon.

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