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You are booking hotel for more than 30 days

Review Of Pagoda Resorts0123401234

Mullakkal, Alleppey

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.4
    Good

    576 Ratings, 447 Reviews

    excellent
    21%
    very good
    33%
    average
    22%
    poor
    12%
    bad
    12%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 4
    • 5
    • 4
    • 4
    • 2
    • 3
    • 5
    • 4
    • 4

    Rating Categories

    • Location4.0
    • Cleanliness3.7
    • Room3.8
    • Food3.6
    • Hospitality3.7
    • Value For Money3.7
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    Reviews Summary

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    The property offers a charming atmosphere, with spacious rooms and a pleasant pool area for relaxation. Guests have commented positively on the helpful staff and tasty food, particularly the complimentary breakfast. However, several reviews mention issues with housekeeping, maintenance, and amenities, particularly with hot water availability and room service responsiveness. While the location is convenient for accessing local attractions, improvements in cleanliness and service efficiency were frequently suggested. Overall, it presents a mix of decent facilities at a reasonable price.

    Sort by:

    Positive first
    4.0

    Good Stay

    baiju g.group

    Service was not upto the mark due to rush

    Travel Month: Aug 2025

    Room: Deluxe Superior Room AC

    2.0

    My worst experience at PAGODA resorts..

    harikrishnan a.family with 1 kid

    The bathroom is not good, room service is not responsive, restaurant food is not good and the morning buffet breakfast is very pathetic, the swimming pool is not clean and there is no maintenance. In my opinion the cost is too high and we are not getting that much service. If we go to the beer parlour at 10:00 pm the person who is there is not willing to give the beer. As per the govt rule we can buy these things until 11:00 pm. But the barman wants to close at 10:00 pm. It is not good at all.

    Travel Month: May 2025

    Room: Deluxe Superior Room AC

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    3.0

    ok ok experience

    vipin p.family with 2 kids

    It was ok ok ,housekeeping issues ,lady staff was ok ,but gents staffs has high attitude,hesitant to help - also had a few engineering related issues ,drain block and power issues - breakfast was ok

    Travel Month: May 2025

    Room: Deluxe Superior Room AC

    4.0

    Good experience

    dennis j.couple

    Good ambience, best location. Almost all tourist attractions nearby. Easy to reach the resort from Railway station and KSRTC bus terminal.

    Travel Month: Mar 2025

    Room: Deluxe Room - Ac

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    4.0

    Satisfactory Sta

    subhash k.family with 2 kids

    Stayed in the hotel with kids for one night. Over all a good experience . Hotel staff were very friendly and provided good service. Dinner served was very tasty. Rooms and bathroom was well maintained.

    Travel Month: Mar 2025

    Room: Deluxe Room - Ac

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    4.0

    Pleasant stay

    praveen l.couple

    Cottage style rooms are good. Nice place and easy access to shopping lane. food also was decent. pool and activities available.

    Travel Month: Mar 2025

    Room: Cottage AC

    4.0

    Good Stay

    biju r.

    Good service and good ambiance nice behaving

    Travel Month: Nov 2024

    Room: Deluxe Room - Ac

    3.0

    Average Stay

    supratim m.loyalty-iconbusiness

    Laid back tourist property, appropriate at location. Food is very costly and very limited variety. Maitainance is good.

    Travel Month: Nov 2024

    Room: Deluxe Room - Ac

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    4.0

    Good Stay

    naveen b.family

    The overall experience was good, whether it was room, service, food and cleanliness. Everything was up to mark.

    Travel Month: Oct 2024

    Room: Deluxe Superior Room AC

    2.0

    Poor Stay

    praveen p.couple

    No electric power in the socket, no hot water and mosquitoes too much,.

    Travel Month: Oct 2024

    Room: Deluxe Superior Room AC

    3.0

    Average Stay

    rahul k.family

    Poor room services. Had asked for warm drinking water for my mother, but the reception did not bother to send to the room. Room was neat and clean but the door in the bathroom was broken and not maintained. At this cost of nearly 3800 for a room expected better.

    Travel Month: Oct 2024

    Room: Deluxe Room - Ac

    1.0

    Terrible Stay

    tijo j.business

    One of the worst expirence in my life. 1. Proprety not maintained. 2. Rooms are like hell, no cleaness, broken furniture, bad smell in room. 3. Bathrooms is like nightmare, very old, toilet seat cover is not their, water is contaminated, no hot water. Rating -0/5 4. Poll not maintained, water is not changing everyday. Rating-1/5. 5. Never recommended - overall-rating-1/5 6. Food never try, i lost my money beacuse not preparing daily.

    Travel Month: Oct 2024

    Room: Cottage AC

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    1.0

    Disaster Stay. M

    business

    Disappointing Stay "I recently had the misfortune of staying at Hotel PAGODA,and it was an unmitigated disaster. This property they are not maintaining nothing. Bathroom was disgusting" - "Unhygienic conditions" - "Poor maintenance" - "Cleanliness issues" - "Not worth the money" - "Disappointing stay" - Cleanliness: 1/5 - Maintenance: 1/5 - Hygiene: 1/5 - Comfort: 1/5 - Value: 1/5 The bathroom was a nightmare! Filthy sink, toilet, and shower. Leaking faucet and clogged drain.

    Travel Month: Oct 2024

    Room: Cottage AC

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    4.0

    good

    solo

    Good service and hospitality. Food also is good. Only problem faced is they not accept amex cards for payment

    Travel Month: Sep 2024

    Room: Deluxe Room - Ac

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    5.0

    Preferred location for vacation stay

    padmanbhan n.group

    Excellent rooms, room service, food and friendly staff, cleaning, ambiance excellent, can refer to tourists

    Travel Month: Aug 2024

    Room: Deluxe Room - Ac

    3.0

    Average Stay

    fedrick n.

    I'm a hotelier myself so i know how busy the operation works. But the time i went we're not busy at all yet took time to deliver packets of salt i requested in room service. Also i booked for a free breakfast in which i thought will be included throughout the stay. But was given a one time token instead. So it should be mentioned through the app before booking that it's only a one time breakfast.

    Travel Month: Aug 2024

    Room: Deluxe Superior Room AC

    5.0

    Excellent Stay

    velu.couple

    Pleasant place and excellent hospitality. All staff's are kind and helpul. Restaurant taste is amazing. Especially kerala fish curry superb

    Travel Month: Jun 2024

    Room: Deluxe Room - Ac

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    3.0

    Average Stay

    sangeeth n.

    Very slow responses from reception. Maintenance was not up to mark for that cost. No breakfast for that high cost rooms. Very lethargic when we entered

    Travel Month: Jun 2024

    Room: Deluxe Room - Ac

    3.0

    Average Stay

    mithun k.family

    The place in itself was neat and clean. It was easily accessible. Rooms were big, but it was old and in need of a revamp. Washrooms also neat but needs renovation. Room service was bad. They only served buffet for dinner which was overrated. Had very few items which were below average.

    Travel Month: May 2024

    Room: Deluxe Room - Ac

    Pagoda Resorts has replied on Wed May 29 18:15:31 IST 2024

    Dear Mithun Krishnan, Greetings from Pagoda Resorts ! Thank you for sharing your feedback with us. We're glad to hear that you found our hotel to be neat, clean, and easily accessible. However, we're sorry to hear that your overall stay was average and did not meet your expectations. We appreciate your comments regarding the condition of the rooms and washrooms. Your feedback is invaluable as we continuously strive to improve our facilities, and we will certainly take your suggestions into consideration for future renovations. We apologize for any inconvenience you experienced with our room service and for the disappointment with our dinner buffet. Providing a variety of high-quality dining options is important to us, and we regret that we did not meet your expectations in this regard. We will review your feedback with our culinary team to make necessary improvements to our menu offerings and service standards. Your satisfaction is important to us, and we would welcome the opportunity to regain your trust and exceed your expectations on a future visit. If there's anything else you would like to share or if there's anything we can do to make amends, please don't hesitate to reach out to us directly. Thank you again for your feedback, and we hope to have the chance to improve your perception of our hotel in the future.

    5.0

    Excellent Stay

    shankar j.family

    Stay was very nice, hotel people were extremely helpful, room service was fantastic, swimming pool was too good

    Travel Month: Apr 2024

    Room: Deluxe Room - Ac

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    Pagoda Resorts has replied on Wed May 29 18:18:12 IST 2024

    Dear Shankar Jee, Greetings from Pagoda Resorts ! Thank you so much for your excellent feedback! We're thrilled to hear that you had such a wonderful stay with us. It's fantastic to know that you found our staff to be extremely helpful and that you enjoyed our room service. We take great pride in providing exceptional service to our guests, and your kind words are truly appreciated. We're also delighted that you enjoyed our swimming pool! Providing a relaxing and enjoyable experience for our guests is a top priority for us, and we're glad that you had a great time. Receiving a perfect 5/5 rating from you means a lot to us, and we're grateful for your positive comments. We hope to have the pleasure of welcoming you back for another excellent stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you once again for choosing to stay with us, and we look forward to seeing you again soon!

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