The property has received mixed feedback from guests. While the service and staff are frequently praised for their helpfulness and cooperation, numerous reviews highlight significant issues with cleanliness, room condition, and maintenance. The location is often described as inconvenient and difficult to access, with limited transport options. Food quality varies, with some guests enjoying it, while others found it lacking. Guests also noted that additional charges for basic amenities like heaters are frustrating, contributing to dissatisfaction overall.