We stayed at Golden Oak by the Hill, Khurpatal, but the experience was quite average. When we arrived, we requested a room upgrade, but even during the off-season, they charged extra, which felt unnecessary. The room itself was small and not properly clean. some lights weren’t working either.
The food was okay in taste, but the service was quite slow, and we had to wait a while before it was served. Breakfast was also just average — there could have been more variety in both breakfast and dinner. There were no complimentary welcome drinks, which most hotels offer nowadays.
Another disappointing part was that the reception called in the morning to remind us that if we didn’t check out on time, we would be charged extra, that felt unprofessional.
Overall, the location is nice, but the service, cleanliness, and hospitality need major improvement for a better guest experience.
Golden Oak by The Lake Hill has replied on Wed Nov 05 16:42:15 IST 2025
Dear Guest,
Thank you for sharing your detailed feedback. We’re glad you appreciated our beautiful location at Khurpatal. However, we’re truly sorry to hear that your experience didn’t meet expectations.
Regarding the room upgrade, it was provided as per hotel policy with a nominal additional charge, which was discussed and agreed upon at check-in and it doesn't have to do anything with season or off- season . We also checked all lights and cleanliness after your feedback and found them in proper condition. Still, we regret any inconvenience you faced during your stay.
Our team always strives to provide prompt service and maintain cleanliness and hospitality standards. Your comments have been shared with the concerned departments to ensure further improvement.
Warm Regards,
Team Golden Oak by The Lake Hill