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Mall Road, Darjeeling | 750 m drive to Darjeeling Mall Road
727 Ratings, 395 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the spacious and cozy rooms, friendly staff, and excellent location near Mall Road and Rink Mall. However, some have raised concerns about cleanliness, poor room service, and limited hot water availability. On the bright side, the food quality and variety, along with the beautiful views from the terrace, have been positively noted during many stays.
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Ok
Fooding and logging excellent but room service unsatisfactory location is very good staff behavior is excellent
Room: Deluxe Room
Superb stay
The property is beautifully maintained, the rooms are clean and spacious, and the staff went above and beyond to make my stay comfortable
Room: Deluxe Room
Good Stay
staff behaviour so nice , room service nice but room was not like as shown in mmt app.overall good experience.
Room: Deluxe Room
Mount Conifer Suites & Spa (Mall Road) has replied on Tue Oct 28 12:35:10 IST 2025
Dear Valued Guest , Thank you so much for your kind feedback and for taking the time to share your experience! We’re thrilled to hear that you enjoyed your stay and found our staff, cleanliness, and amenities to your satisfaction . Your recommendation means a lot to us. We look forward to welcoming you and your friends back in the future! Warm regards, Guest Relations Manager
Excellent Stay
The rooms were spacious yet a cozy vibe . What took me aback was the staff . Tshitiz was specially such a nice happy welcoming guy . The guy at the reception was amazing too . Thank you
Room: Deluxe Room
Mount Conifer Suites & Spa (Mall Road) has replied on Thu Oct 16 15:24:46 IST 2025
Dear Valued Guest , Thank you so much for your kind feedback and for taking the time to share your experience! We’re thrilled to hear that you enjoyed your stay and found our staff, cleanliness, and amenities to your satisfaction . Your recommendation means a lot to us. We look forward to welcoming you and your friends back in the future! Warm regards, Guest Relations Manager
Excellent Stay
I had a wonderful stay at this property. The location was excellent—close to all major attractions and easy to find. The food was delicious with a good variety, and the amenities were well-maintained. The staff was friendly, attentive, and provided excellent service throughout my stay. Overall, it was a comfortable and pleasant experience.
Room: Deluxe Room
Mount Conifer Suites & Spa (Mall Road) has replied on Sun Oct 19 13:27:50 IST 2025
Dear Valued Guest , Thank you so much for your kind feedback and for taking the time to share your experience! We’re thrilled to hear that you enjoyed your stay and found our staff, cleanliness, and amenities to your satisfaction . Your recommendation means a lot to us. We look forward to welcoming you and your friends back in the future! Warm regards, Guest Relations Manager
vacation
Good experience and welcoming hospitality .Great service was provided for us .Special thanks goes to Mr Dipesh.
Room: Attic Room with Bathtub
Mount Conifer Suites & Spa (Mall Road) has replied on Thu Oct 16 15:24:37 IST 2025
Dear Valued Guest , Thank you so much for your kind feedback and for taking the time to share your experience! We’re thrilled to hear that you enjoyed your stay and found our staff, cleanliness, and amenities to your satisfaction . Your recommendation means a lot to us. We look forward to welcoming you and your friends back in the future! Warm regards, Guest Relations Manager
Average Stay
property location is not on main road. food was average. No door well in outside of room.Room service is poor
Room: Deluxe Room
Mount Conifer Suites & Spa (Mall Road)
Dear Valued Guest, Thank you for your feedback. We're sorry to hear that your experience fell short of expectations. We strive to provide exceptional service, and your insight helps us to improve. Please feel free to share more details about your stay so we can address any specific concerns you may have. We value your input and hope to have the opportunity to better serve you in the future Warm Regards Guest Relations Manager
Average Stay
First of all Mt conifer hotel doesn’t ve car parking. Before booking over phone they told they ll arrange paid car parking but when we reach they told we ve to find car parking, they doesn’t ve any responsibilities. Second the restaurant food in too costly comparatively less quantity. Third they doesn’t ve guiser, hot water only 7-9am n 7-9pm is available. Otherwise staff behaviour is good
Room: Deluxe Room
Mount Conifer Suites & Spa (Mall Road) has replied on Thu Oct 09 16:06:06 IST 2025
Dear Valued Guest, Thank you for your feedback. We're sorry to hear that your experience fell short of expectations. We strive to provide exceptional service, and your insight helps us to improve. We value your input and hope to have the opportunity to better serve you in the future Warm Regards, Guest Relations Manager
Good hotel with professional staff
Property's location is very convenient, surrounded with lots of shops and the Rink Mall shopping complex. It is also close to the Mall Road and Chowrasta. Service provided by the staff was very prompt and the receptionist Dipesh was very professional. Good amenities and the room was neat and clean.
Room: Deluxe Room
Mount Conifer Suites & Spa (Mall Road) has replied on Thu Oct 09 16:09:48 IST 2025
Dear Guest, Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you enjoyed your stay and found our staff, cleanliness, and amenities to your satisfaction . Your recommendation means a lot to us. We look forward to welcoming you and your friends back in the future! Warm regards, Guest Relations Manager
Terrible Stay
very very bad service. dirty room. everything is very bad.unhygin water bottle. very bad bed sheet and blanket.
Room: Deluxe Room
Mount Conifer Suites & Spa (Mall Road) has replied on Thu Oct 09 16:07:45 IST 2025
Dear Valued Guest, Thank you for your feedback. We're sorry to hear that your experience fell short of expectations. We strive to provide exceptional service, and your insight helps us to improve. We value your input and hope to have the opportunity to better serve you in the future. Warm Regards, Guest Relations Manager
Average Stay
Food- was good Property - only reception was good but room was not good stingy smell no exhaust in washroom no cleanliness all damp Location- near mall road ring mall Facilities- normal facilities as other hotels
Room: Deluxe Room
Mount Conifer Suites & Spa (Mall Road) has replied on Tue Oct 07 10:44:20 IST 2025
Dear Valued Guest, Thank you for your feedback. We're sorry to hear that your experience fell short of expectations. We strive to provide exceptional service, and your insight helps us to improve. We value your input and hope to have the opportunity to better serve you in the future Guest Relations Manager
Terrible Stay
worst Hospitality.. my stay on 03/10/2025 was worst and Don’t recommend anyone , smelly room without proper ventilation, cleanliness was not good
Room: Deluxe Room
Mount Conifer Suites & Spa (Mall Road) has replied on Thu Oct 09 16:08:11 IST 2025
Dear Valued Guest, Thank you for your feedback. We're sorry to hear that your experience fell short of expectations. We strive to provide exceptional service, and your insight helps us to improve. We value your input and hope to have the opportunity to better serve you in the future. Warm Regards, Guest Relations Manager
Awesome hotel near Mall Road
The stay was very good and very close to rink mall. Also the staff were very helpful and the rooms were cozy.
Room: Deluxe Plus Room
Mount Conifer Suites & Spa (Mall Road) has replied on Mon Oct 06 17:59:25 IST 2025
Dear Guest Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you enjoyed your stay and found our staff, cleanliness, and amenities to your satisfaction . Your recommendation means a lot to us. We look forward to welcoming you and your friends back in the future! Warm regards, GRM
exv
it was pleasant to stay . the behaviour and hotel approach towards customer is very good. specially ujwal has co operated very much. The hotel is very good to stay and peaceful. food was awesome and delicious. thanks for cooperation regards pankaj Kumar
Room: Deluxe Room
Mount Conifer Suites & Spa (Mall Road) has replied on Mon Oct 06 18:00:34 IST 2025
Dear Guest Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you enjoyed your stay and found our staff, cleanliness, and amenities to your satisfaction . Your recommendation means a lot to us. We look forward to welcoming you and your friends back in the future! Warm regards, GRM
Excellent Stay
Wonderful experience, Hotel Room is excellent with very spacious rooma and the staff is very supportive especially Mr.Ujual
Room: Deluxe Plus Room
Mount Conifer Suites & Spa (Mall Road) has replied on Mon Oct 06 18:01:27 IST 2025
Dear Valued Guest Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you enjoyed your stay and found our staff, cleanliness, and amenities to your satisfaction . Your recommendation means a lot to us. We look forward to welcoming you and your friends back in the future! Warm regards, Guest Relations Manager
bad rooms but good service
bad rooms but good service the rooms are small and the washroom is small too
Room: Deluxe Room
Mount Conifer Suites & Spa (Mall Road) has replied on Tue Oct 07 10:44:42 IST 2025
Dear Valued Guest, Thank you for your feedback. We're sorry to hear that your experience fell short of expectations. We strive to provide exceptional service, and your insight helps us to improve. We value your input and hope to have the opportunity to better serve you in the future Guest Relations Manager
Excellent Stay
it's a great experience for me in mount conifer suites & spa in Darjeeling.
Room: Deluxe Room
Mount Conifer Suites & Spa (Mall Road) has replied on Mon Oct 06 18:10:47 IST 2025
Dear Valued Guest Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you enjoyed your stay and found our staff, cleanliness, and amenities to your satisfaction . Your recommendation means a lot to us. We look forward to welcoming you and your friends back in the future! Warm regards, Guest Relations Manager
Excellent Stay
This property staff had a good personality & the room was fully clean. And it was a great experience with the property.
Room: Deluxe Room
Mount Conifer Suites & Spa (Mall Road) has replied on Wed Oct 01 14:56:22 IST 2025
Dear Guest Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you enjoyed your stay and found our staff, cleanliness, and amenities to your satisfaction . Your recommendation means a lot to us. We look forward to welcoming you and your friends back in the future! Warm regards, GRM.
Excellent Stay
Excellent Room very friendly behaviour. Food quality is also good. The location is very proper. I am in a view room and I am enjoying Kanchanjang from the room.
Room: Deluxe Plus Room
Mount Conifer Suites & Spa (Mall Road) has replied on Mon Sep 29 11:01:26 IST 2025
Dear Valued Guest , Thankyou for your kind words and for taking the time out to share your experience ! We are thrilled to hear that you enjoyed your stay with us and found our staffs, cleanliness and amenities to your satisfaction. Your recommendation means a lot to us and we look forward to welcoming you and your friends back in future. Warm Regards, Guest Relations Manager.
Excellent Stay
The experience was soo good at this hotel .Everything was soo good .Location is in good place Staffs we’re soo helpful Especially receptionist are very kind and helpful Thank you mount and thnx Dipesh very nice guy and then very cooperative person ❤️❤️❤️❤️mount .....
Room: Premium Room
Mount Conifer Suites & Spa (Mall Road) has replied on Fri Sep 26 12:02:46 IST 2025
Dear Valued Guest , Thankyou for your kind words and for taking the time out to share your experience ! We are thrilled to hear that you enjoyed your stay with us and found our staffs, cleanliness and amenities to your satisfaction. Your recommendation means a lot to us and we look forward to welcoming you and your friends back in future. Warm Regards, Guest Relations Manager
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