The property boasts a great location, which many guests appreciated, and some enjoyed the food and friendly service. However, there are recurrent issues, particularly with maintenance—like non-functional AC and TV—and cleanliness, especially in the bathrooms and swimming pool. Guests have also faced inconvenient service at check-in and unavailability of basic items like extra cutlery. Some rooms were found lacking in fresh linens and prompt room service, leading to dissatisfaction for several visitors.