We stayed at the hotel on 12th July 2025 with our family. The staff was polite and friendly, the taste of food was also good and the hotel was very clean which we really liked. However, there were a few issues that affected our stay — the room didn’t have a set-top box, no toiletries were provided, and the game room had a pool table but many balls were missing. Parking was also inconvenient as there was no proper parking area and we had to park our car outside wherever we found space. Overall, a decent stay but the hotel needs to improve some basic facilities.
JIVANTA MAHABALESHWAR has replied on Wed Aug 06 13:42:09 IST 2025
Dear Mr. Arijita, Greetings from Jivanta Hotel, Mahabaleshwar! Thank you for your feedback. We’re sorry to hear that we were not up to the mark in providing the comfortable stay. We strive to create an environment where guests can enjoy their stay and time with us. We apologize for not serving the proper experience you were looking for. We assure you a hassle free and memorable stay in your next visit. We are looking forward in welcoming you back. Warm Regards. Kasturi Rao Revenue Manager Jivanta Hotel, Mahabaleshwar