Staff is very very rude. The room that they gave us was not cleaned since ages, it had cobwebs, wall paper was torn, bulbs not working, bedsheets and bedding was dirty, curtains were dirty, blinds were not closing properly, hence no privacy in room as window glass was see through, tv was not working and it did not have setup box, half washroom window did not have curtains and glass was see through hence again it was breach of privacy. Hot water kettle was not working, broken walls, not sure how can someone call it a suite. When we complained about the basic things of window curtains in washroom they said it is for light. They why do we have electricity and bulbs/tubelights. Food was horrible, stale paneer was served because of which we got food poisoning. Restaurant table and table cloth was not clean, it was not cleaned since ages. Poor quality furniture. We complained to mm t as well but was of no use. It was complete waste of money. And very important thing that is misleading is that it is kms away from dal lake, but in reality it is more than 15kms from the main point of dal lake and is outside the city. Washroom jet was lying om floor as the holder was broken. Used bedsheets from someone's previous stay was lying in cupboard whose handle was broken. Everything was bad. They are just looting money from customers. Not sure how it has such good rating on mmt. Seems fake reviews.