The property is currently undergoing renovation, which may affect the overall experience. While some guests appreciated the convenient location near ISBT and found the staff cooperative, others faced significant issues with room cleanliness, maintenance, and service delays. Complaints included lack of basic amenities like water, towels, or telephones in the room and poor breakfast service. Noise from other guests also disrupted sleep. Overall, experiences varied widely, with some enjoying their stay while others were disappointed.