Guests have mixed experiences at this property in Katra. While some appreciate its proximity to the railway station, spacious rooms, and decent food, several reviews highlight cleanliness issues, malfunctioning amenities, and poor room service. Many guests reported rude staff and inadequate responses to requests. Issues like no hot water, dirty linens, and pest problems also stood out. The complimentary pickup and drop service is a positive note, but overall maintenance needs significant improvement.