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New Market Area, Kolkata | 4 minutes walk to US Embassy Kolkata
7 Ratings, 4 Reviews
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the worst experience I ever had
This was the most horrific experience I ever had. 1– terrible without a question. I booked a good looking room with an AC and this is what I got: 1. A disgusting location, my driver spend at least 20 minutes trying to locate the house, without the help of the local chai wallas ( rundown tea shops) he would never find it. 2. when we finally found it, the was no one even there to receive us for at least 5-10 mins. 3. The room itself was dirty and stinky with an AC that did not work. 4. and even after all that disappointment we were told that we are not allowed to sleep there because we only had a soft copy of the passport, they needed a hard copy, a condition which they did not state on the website. 5. late at night when my elderly mom and younger sister were already asleep they kicked us out onto the street promising at least a refund. So in midnight, in the middle of nowhere, I had to find a place for my family to stay. And when you think it’s already bad enough, it had been almost a week and I still have not received my refund.
Room: Deluxe Double Occupancy AC Rooms
Hotel Sana || A family friendly Guest House near Esplanade has replied on Tue Sep 30 13:57:33 IST 2025
Dear Guest, As per government and FRRO requirements, hotels must verify original passports/visas at check-in for all foreign nationals. In your case, only soft copies were provided, and an Aadhaar card cannot substitute for a passport. Without the originals, we were legally unable to accommodate the booking. This was explained at the time, and you were advised to contact MakeMyTrip for further support. We regret the inconvenience, but compliance and guest safety are mandatory.
comfortable stay
Good service, enjoyed the food specially the biryani . location is fine , away from main road .overall had a good stay
Room: Deluxe Double Occupancy AC Rooms
Hotel Sana || A family friendly Guest House near Esplanade has replied on Sun Aug 31 18:55:31 IST 2025
Thank you for your wonderful feedback! We are so glad you enjoyed your stay and hope to see you again soon.
Average Stay
The room was too small, the smallest bathroom ever seen in any hotel. Instead of mattresses they used very stiff Rajayi. Pillows are from ancient age The room was too small, the smallest bathroom ever seen in any hotel. Instead of mattresses they used very stiff Rajayi. Pillows are from ancient age.
Room: Deluxe Double Occupancy AC Rooms
Hotel Sana || A family friendly Guest House near Esplanade has replied on Thu Aug 21 11:36:38 IST 2025
We are sorry for the inconvenience. We appreciate your feedback and will work on improving. Hope to serve you better next time.
Terrible Stay
hard to find and poor service also zero% hygiene never book don't recommend this type of third grade hotel where guest are treated as anima hard to find and poor service also zero% hygiene never book don't recommend this type of third grade hotel where guest are treated as animal
Room: Deluxe Double Occupancy AC Rooms
Hotel Sana || A family friendly Guest House near Esplanade has replied on Fri Aug 08 08:10:17 IST 2025
Dear guest, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations. Cleanliness, comfort, and good service are priorities at Sana Guest House, and we make every effort to ensure our guests have a pleasant experience. We strive to maintain a clean and welcoming environment for all our guests and we are surprised to read your comments as they do not reflect the standard we aim to uphold. If there were any concerns during your stay, we would have appreciated the opportunity to address them in real-time. Guest satisfaction is very important to us and your feedback has been noted for further review. We remain committed to improving and providing a better experience to all our future guests. Regards, Hotel Sana
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