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MG Road Gurgaon, Delhi
21 Ratings, 12 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the polite staff who try their best to assist, with Mr. Harsh being particularly mentioned for his great service. The property is conveniently located near Ghitorni metro station and offers WiFi, which was a plus for some. However, many guests are disappointed with the property’s condition, citing issues like dirty rooms, unserviceable A/C, and poor food service.
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Terrible Stay
Ok
Room: Classic
Food is not available
They are charging very high on the food ordering from outside.
Room: Classic
Good staff but Terrible facilities
My stay at the hotel was my worst experience ever in an outside stay! Let's start with the positive side, the staff of hotel were very polite and tried their best to make my stay as comfortable as possible but the hotel is in a very poor condition. Secondly, it had WiFi which was what made my stay in the hotel bearable. Let's start with the drawback now 1 The lock of the room was very difficult to open and close. 2. A/C was un-serviceable 3. Bed sheets all dirty 4. Towel also dirty 4. Bathroom also dirty, leaking pipes, broken closet of toilet etc. 5. No cable connection on TV 6. No room service 7. No laundry service 8. Lastly, I had complimentary b/fast in my package which WAS NOT PROVIDED to me!
Room: Classic (2X)
Hotel O The Royal Villa has replied on Sat Apr 23 20:15:25 IST 2022
We’re sorry to have you disappointed, jithu babu! do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, madhur!
Covid
Social distance planning and mask mandatory santizer
Room: Classic (2X)
Hotel O The Royal Villa has replied on Thu Dec 10 10:24:50 IST 2020
Hi, rajeev! we are glad to see that you liked our services. Regards, barbara
Wrong selection!
Location terrible, room dirty and stinking, doesn't look like hotel, shortage of staffs. I have booked two rooms in hotel for 5 days. But denied to stay from day 1. It's better to stay in safe location and comfort service. Lastly make my trip should review this hotel because the room pictures uploaded in the portal is very much different with actual.
Room: Classic (2X)
Hotel O The Royal Villa has replied on Tue Feb 11 10:52:41 IST 2020
Hey n, it is so disheartening to See our valued guest unsatisfied with our services. Surely, we will work upon your feedback to ensure the better experience in the future. Regards, Jamil!
Good Stay
What I like most is the behaviour of Mr. Harsh was very nice to attend the customers.
Room: Classic (2X)
Hotel O The Royal Villa has replied on Sun Jan 12 12:54:40 IST 2020
Thank you for your positive comments, Aditya! Glad to hear that you enjoyed your stay with us! Looking forward to making your experience more amazing in the future). Regards, Mahesh!
Good Hotel
I enjoyed my stay. Near to Ghitorni metro Station.
Room: Classic (2X)
Hotel O The Royal Villa has replied on Thu Jan 02 13:14:39 IST 2020
Hey, Shantanu! Our team is thrilled to have such great feedback from you. Thank you for making our day. Regards, Shreya!
Below average
Intercom not working. Service was terrible.
Room: Classic (2X)
Hotel O The Royal Villa has replied on Thu Jan 02 13:14:40 IST 2020
Hi Avinash, we are extremely sorry that your experience did not match your expectations with us. This is on us and we would love to know how can we make it better for you. Please feel free to reach out to us over our direct contact handles. Regards, Shreya!
Disappointed
businessThe photos don't match the real hotel. It's really disappointing that you haven't verified the hotel. You guys need to do the verification properly.
Room: Classic (2X)
Hotel O The Royal Villa has replied on Sun Jan 12 12:54:40 IST 2020
Hi Saurabh, we regret the unpleasant experience you had with us. We are continuously working for improvements and we assure that your next stay is awesome with us. Regards, Akanksha!
No need
Pathetic services at this and all Oyo
Room: Classic (2X)
Hotel O The Royal Villa has replied on Tue Dec 17 12:50:42 IST 2019
Never meant to disappoint you, Suresh! We will deep dive into this issue and we will put in our best efforts to serve you better. Regards, Rajendra!
Very poor service
I ordered breakfast at 8:30 and I didn't get the food till 10 am. It's pathetic.
Room: Classic (2X)
Hotel O The Royal Villa has replied on Tue Dec 17 12:50:44 IST 2019
Hi Ajay! We re extremely apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Rachit!
Nice stay
It was really nice to stay here. Nice staff who takes care of the guest very well.
Room: Classic (2X)
Hotel O The Royal Villa has replied on Tue Dec 10 07:45:09 IST 2019
Hi, Ajay Prajapati! Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you soon again with a pleasant experience. Regards, Hemant
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