The property boasts a charming atmosphere, and the staff is friendly and welcoming, creating a home-like feel. Rooms are spacious and clean, with comfortable beds and great housekeeping standards. However, many guests found extra charges for check-in quite frustrating, citing instances of overcharging and rude staff. Some mentioned issues with food quality and maintenance, while others noted the location's proximity to AIIMS square and a nearby shopping mall. Overall, mixed experiences with customer service and cleanliness.